Kelsey R
Google
We had a late-evening reservation, and midway through our visit we were asked to leave in order to accommodate a different party. It appeared to be a group of St. Louis Blues players, which made the situation feel particularly dismissive and socially awkward. As paying customers with a confirmed reservation, it was incredibly disappointing to be displaced without any proactive communication or alternative accommodations. Even seating us on the exterior patio or in a smaller area would have been a reasonable solution.
As a longtime St. Louis resident who makes a point to support local establishments, I found the experience surprisingly elitist and unwelcoming. The emphasis on prioritizing perceived status over honoring reservations was unnecessary and reflected poorly on the restaurant’s values.
To add to the frustration, one of the exterior heaters actually burned and singed my coat—an expensive item that is now damaged. Combined with the disorganized and anxious demeanor of the host staff, the entire evening felt poorly managed and far below the standard one should expect at a reputable venue.
Had the restaurant simply called ahead to cancel our reservation, it would have been far more respectful of our time and money. Instead, we paid to be there only to be escorted out. Overall, it was a bizarre, disappointing, and avoidable experience.