Sa Creu Nova

This hotel was an absolute gem! Located just 20 minutes from the airport and about 25 minutes from Palma, it’s perfectly situated in a charming village with shops, restaurants, and local markets all within walking distance. We especially loved the local markets on Thursday and Saturday—such a nice touch of local life.||From the moment we arrived, everything felt luxurious. The property is like a peaceful little oasis with limited rooms, which makes the experience feel intimate and exclusive. The staff were incredibly friendly and helpful, offering thoughtful touches like beach bags, towels, and great local tips.||The rooms are on the smaller side but beautifully designed and very well optimized for comfort. Storage could be a bit better, but that’s a minor point. The entire property is quiet and relaxing, making it perfect for a restful stay.||The hotel has its own private gym, sauna, and spa, which added a wonderful wellness aspect to our stay. The on-site restaurant is fantastic—it also serves breakfast, which includes an à la carte menu and a generous buffet with pastries, sandwiches, yogurt, ham, cheese, and more. The coffee was just okay, but everything else more than made up for it.|Street parking was free and easy, which is always a plus.||All in all, we absolutely loved our stay and would come back in a heartbeat!

Mixed review! Hotel felt clean and most staff were really very helpful. Breakfast was standard, nothing special but was fine. Room was nice and large, but totally open toilet and shower|Gym was very small, only two machines but was fine for what I used it for and staff brought over fresh water. |Location was not great, nothing open in the area and so we ate at the same pizza place every evening. Nothing going on and so would 100% recommend a car if staying here.

Sa Creu is a hidden jewel. Campos as a location might not be well known, but that is exactly an advantage in overcrowded Mallorca. You get tranquility and relaxation, an intimate pool area, amazing service, but above all staff who are genuinely striving to give you the best possible experience. Everyone on the team was very friendly and helpful, going the proverbial extra mile - whether it was about finding the best beach for a certain day (with beaches and calas getting very busy during weekend in the high season), reserving a good restaurant last minute, and more. Their dedication to providing exceptional service is palpable in every moment. We would like to particularly thank Alice Silva who has made our stay so incredible – you are awesome! On the restaurant side their Tress restaurant is delicious and recommendable. Beaches are only 20 mins away, and Palma is just 30 mins, so it’s still very central (even for Tramuntana - around is about 40 mins to Valdemossa). Only minor point that could still be optimised is the gym, but it wasn’t a priority for us. Highly recommended for people who like the smaller format of a boutique hotel with exceptional customer service. Thank you for making our stay so beautiful!

Most relaxing hotel for a good few years. Hotel is an amazing building with a very high standard throughout. Rooms well appointed and always kept spotlessly clean. All staff are excellent, Alice was such a nice person, extremely helpful and knowledgeable, she always had a lovely smile. The gym and spa are also very good and you can book these for private use for 1 hour each day at no extra cost, breakfast is really good, with high quality of food provided. Campos is a great base to explore the South of the Island. Local buses are very good way to see the island

Cozy place, quiet and beautiful. Plenty of parking around the hotel. Staff is very friendly and the cocktails by the pool were great. However, we won’t be coming back. Some reasons are: - Check-in was very, very slow - No vegan options for lunch or dinner. One or two for breakfast. - Soap, body wash, shampoo and conditioner, all contain honey - The bathtub, one of the reasons for getting that room, was extremely uncomfortable. - There was a huge TV awkwardly placed in a corner of the room, and strangely, no remote control (¿?).

I stayed at Sa Creu Nova Petit Palais Art & Spa expecting a relaxing, premium end to my Mallorca trip — but this place was a complete letdown.||Let’s start with the so-called “spa.” The massage I received was handled by what seemed to be an untrained freelancer. There was no consultation, no explanation, and no professionalism. After the treatment, I felt genuinely unwell and raised my concerns — only to be met with a cold, dismissive attitude from the general manager. No apology, no accountability. It genuinely makes me question why “Spa” is even in the hotel’s name.||I was told I would be refunded for the treatment. That refund never came. Now, the hotel is claiming it’s conditional on a “medical report.” For the record, I did provide a cited source from a credible medical institution — not a “random Google link,” as the manager falsely claimed in their public response. Dismissing that information was not only unprofessional but evasive.||In their reply, the manager also claimed I gave positive feedback at checkout — which is simply false. In fact, no one even assisted me properly during checkout. I waited a long time (as other reviewers have noted), and no one asked for feedback at all.||I never praised the restaurant. Breakfast was poor, with limited, bland options. Dinner felt awkward and underwhelming — served in the same space, on plastic chairs, lacking any atmosphere or luxury feel.||It’s deeply troubling that, instead of taking responsibility, the hotel is now attempting to rewrite the guest experience in public. That alone speaks volumes. I stand by every part of this review.||The hotel may look beautiful in photos, but the service, attitude, and attention to detail are far below 5-star standards. If you’re looking for real hospitality, comfort, and care — I suggest you look elsewhere.

Hotel is 20 minutes from the airport located in a small quaint town with no direct beach access. So you will need to rent a car if you want to go to the beach. Most beaches are 20–60 minutes away, but parking can be difficult for the beach depending where you go. |There is street parking and only a handful of times did we struggle.||Initial impression was odd as it looks like a storefront rather than a hotel but you enter the lobby and immediately transported into this wonderfully decorated spa resort. Everything about the small resort makes you feel at peace and calm. They have a small pool (I thought it was much larger based on the pictures) and a small sitting area. Many rooms have their own sun loungers overlooking the courtyard but given it’s landlocked it gets very hot in the summer and it’s unbearable to lay out for long periods of time. ||The rooms itself are well decorated and large. The room I stayed and had a small living room room with two chairs and a TV. The room has every amenity you can need. Great hair, dryer, bath, robes, slippers, extra toilet paper, spoons for tea and coffee. They even gave you a beach tote with separate beach towels, which get replenished daily. They really put a lot of thought into decorating the rooms.||During the summer, it may be tough to use the spa which you can rent for an hour at a time and it’s nice to have the entire facility to yourself. They have a Turkish bath, hot tubs, steam room, etc. We were able to use it on a cooler day when it rained and it was lovely, but in the summer it may be tolerable due to the weather and lack of air conditioning.|| From start to finish the staff were incredible and really went above and beyond to help make her stay comfortable.||They also have free beach umbrellas to rent if you’re going to the beach||Breakfast was fantastic with an excellent spread and a large selection of hot food that you can order. ||Overall, this was a wonderful hotel and well priced for what you received. The major pros are the staff, spa and quiet serene landscape. This isn’t a big tourist town. If you’re looking for a hotel on the beach with ocean views, this is not for you. The drives can be long and then you have to park and walk along distance, depending where you go. If you’re looking for a tranquil, peaceful, spa vacation, and don’t mind driving this is a wonderful hotel to choose.

[Update in response to Hotel's Reply] I’m frankly disappointed by the manager’s response, which contains multiple inaccuracies and misrepresentations. First of all, regarding the spa treatment: I was told I would be refunded for the service, yet no refund has been issued. Now they’re changing the story, claiming it’s contingent on a “medical report.” For the record, the source I provided was not a random “Google link” — it was a cited reference from a credible, medically recognized institution. Dismissing it as insufficient is not only disrespectful but also evasive. The manager also claims I gave positive feedback at checkout — that is simply not true. In fact, no one even properly assisted me during checkout. I waited a long time, just like several other reviewers have noted about their check-in/out experience. There was no feedback given, because no one asked. I did not praise the restaurant or the atmosphere. Breakfast was poor, dinner underwhelming, and the entire service experience inconsistent and unprofessional. It’s troubling that instead of taking responsibility, the hotel is trying to rewrite the guest experience. I stand by every word of my original review. If anything, this response from management only reinforces how poorly the hotel handles feedback and guest care. ---------------------------- [Original Review] stayed at Sa Creu Nova Petit Palais Art & Spa expecting a relaxing and premium end to my Mallorca trip — but this place was a complete letdown. Let’s start with the so-called “spa.” The massage I received was handled by what seemed to be an untrained freelancer. There was no consultation, no explanation, no professionalism whatsoever. After the treatment, I felt genuinely uncomfortable and raised my concerns — only to be met with a cold and dismissive attitude from the general manager. No real apology, no accountability. Honestly, it makes me wonder why this hotel even has “Spa” in its name. From my experience, it shouldn’t. Then there’s the breakfast: shockingly poor. Limited choices, bland food, and not even close to what you’d expect at a 5-star hotel — I’ve had better at small guesthouses. Dinner was also underwhelming, served in the same breakfast room on plastic chairs. It felt cheap, awkward, and far from “luxury.” Overall, the hotel might look nice in photos, but don’t be fooled — the service, attitude, and attention to detail are nowhere near 5-star level. If you’re looking for comfort, care, and professionalism, look elsewhere. Definitely not worth the price.