Norm R.
Yelp
I recently had a rather disappointing experience at this local restaurant, where the service significantly detracted from the meal. The staff member taking orders did so with a noticeable lack of enthusiasm, displaying an unwelcoming demeanor throughout the interaction. Concerns were raised not only by the unfriendly service but also by the hygiene practices observed; the same hands that handled cash and a pen were used to prepare food, without any apparent washing in between. Additionally, the staff member was seen using a cellphone during food preparation, which is concerning from a cleanliness standpoint.
Communication was also an issue, as there seemed to be a deliberate avoidance of assistance under the guise of not understanding English. The wait time for food further added to the frustration, taking over 30 minutes for an order that felt rushed from the start. When the food arrived, the quality was underwhelming; the chilaquiles' salsa had the unmistakable taste of being sourced from a can, lacking the freshness one would expect.
This experience highlighted the critical need for better management oversight, particularly in areas of customer service and food safety. Proper training in these aspects could vastly improve the dining experience. Given these issues, I've made the decision never to return to this establishment, and I hope to save others from a similarly bad experience. For those considering a visit, I would advise caution or exploring other dining options to avoid potential food safety risks. Additionally, be prepared for the challenge of finding street parking, which can add to the overall inconvenience.
