Saccharum

We had such a brilliant stay at Saccharum hotel. The building itself is very high spec and I personally loved the decor. I’ve read a few mixed reviews about the quality of the staff, but everyone that we interacted with was brilliant. I really liked the added touch of the ‘Quality Card’ left in your room - you were encouraged to give it to one member of staff at the end of your stay you wanted to recognise for going above & beyond. Breakfasts were also extremely good! The selection was brilliant and a very high-quality. Aside from breakfast, we didn’t eat in the hotel. We walked down to the marina to eat in a different restaurant each evening over stay in Calheta. We did however have a few drinks and cocktails both in the beach bar and on the 8th floor bar – all of which were very good. Would definitely recommend this hotel to others staying in the area!|The only non-positive from our stay, was the outlook from our room. I think we were particularly unlucky, in that we’d booked a side ocean view room and got room no. 102. Others on our floor had a lovely view of the ocean. However, we mainly had the shrubbery lining the roadside from our outdoor patio. However, the room itself was beautiful, big and the view didn’t take away from our stay.

Absolutely amazing stay! One of the best hotels I’ve ever experienced. The rooms were not only beautiful but also super comfortable. The staff were incredibly kind, welcoming, and always ready to help. And the view… just breathtaking! The atmosphere throughout the hotel is fantastic — especially in the evening with live music on the rooftop, which made for such a great vibe. The pool area is also lovely, spacious, and never felt crowded. Breakfast was excellent — very complete, with a great selection of gluten-free options. The buffet restaurant offered a wide variety of delicious food, with a different theme every night, so it never got repetitive. There’s also a super nice beach bar, perfect for relaxing with a drink by the sea. We had only booked two nights but loved it so much we ended up staying three more. Can’t recommend this place enough — we’ll definitely be back!

I had read all the reviews before staying here so I had low expectations but we wanted a base to explore the west side of the island. We booked the most expensive ocean view suite and immediately on check-in it was evident it was more like a “Garden, parking, ocean view in the far distance Room”. This seems a mislabeling issue in the tiers of the rooms which really needs to be corrected!!! Look at my photos of my views- by no stretch of the imagination could you in good faith market this view as an ‘Ocean view’.|The layout of the hotel is bizarre, we had to take 2 separate elevators and it was about a 10min to our room.|As others have said- the glass toilet door does not work for communal living, the pool water is ice cold, you have to pay for a lounger near the pool, pay for parking, and service is not amazing. |On the plus side- the location is great as a base to explore the beautiful island and the food along the nearby harbor is excellent- with the best gelato on the island nearby!!

Great experience! The location is fantastic—right by the beach and a beautiful marina with plenty of restaurants within walking distance. The premises were clean and spacious, with two pools and a lovely lounging area. Breakfast was wonderful—the best we had during our entire stay in Madeira. The resort is also conveniently located just 50 minutes from the airport and within a 15–20 minute drive of many hiking trails. Parking is available in the indoor garage for €12/day. Overall, we were very happy with our stay and would 100% recommend it.

Amazing experience! The location is perfect, right next to the beach with a beautiful marina and plenty of restaurants just a few steps away. The facilities were clean and spacious, featuring two pools and a wonderful relaxation area. Breakfast was outstanding – the best we had during our entire stay in Madeira. The resort is ideally located, only about 50 minutes from the airport and 15–20 minutes from Funchal. It also offers great amenities such as a gym, spa with massages, billiards, and both an indoor and an outdoor pool with stunning ocean views.

We booked the ocean view rooms for 4 nights and the staffs are friendly, buffet breakfast is good and has many options to choose from. The shower area surrounded by glass wall and has no curtain or doors so the design is good for couples. The hotel has infinity pool on rooftop but I think it is a bit commercial that you have to book in advance and there is a charge of €35 for each person and the charge can be redeemed as food and drinks credit. The hotel room rate isn’t cheap I think the infinity pool should be included in the package. Moreover, I requested a bucket of ice one night and the staffs said need to charge me for €8 for the ice, it’s my first time to encounter that the hotel charges me for a ice bucket. Other than that I think the overall experience is good

To our surprise, Ocean Suites are the furthest from the ocean. The room adjoined and had noise from the neighbors. We eventually changed rooms. You need to book SPE Ocean rooms to actually be waterfront and the one we had did not adjoin. |They charge €35 for a pool side lounge on the roof. There are many children and it’s usually noisy with a lot of splashing. They should have an adults only pool. |Overall we enjoyed the resort other than it’s very dark inside and a bit dated. |Staff was nice and always helpful.

A luxury hotel with a lot of style, unique design, and a winning location. We took a room with a side view of the ocean and the spectacular nature that surrounds the hotel. The staff was very kind and met our every need. The room was huge and very luxurious. On my birthday, the staff spoiled us with champagne and all kinds of other surprises in the room. The rooftop pool is breathtaking and fun to spend time there relaxing and enjoying the sun. There is parking for guests and restaurants and bars throughout the hotel. Thank you

Great rooms, very elaborate breakfast which can be enjoyed on the terrace. Hotel is very much like a cruise ship with multiple restaurants and pools. Nice beach area- bring your water shoes.

For my first international trip post covid, I treated myself to a relaxing stay at Saccharum Resort & Spa in Calheta, a small beach town on the west side of Madeira Island, Portugal. It did cross my mind that I was paying to travel around the world just to gym, spa, and lie at the pool, all things I could do at home...but once I arrived at the resort, I felt a wonderful mix of serenity and invigoration from the terrain that would be hard to replicate. The Saccharum resort is built into the side of a hill, and our side ocean view room came with a balcony that looked at both the ocean and the hill. The stunning contrast of the vibrant blue and green landscape was breathtaking and made for magical sunsets. As the hotel was full of European tourists, English was the primary language spoken. As Americans, we found the staff very pleasant and welcoming to communicate with. With four restaurants, bars, a beach club, gym, spa, and four pools, the resort made it easy to not leave. However the main strip of Calheta is also an easy 5-minute walk away and has cute restaurants and a sizable Pingo Doce grocery store. I was surprised that the hotel restaurants closed fairly early, but their indoor/outdoor rooftop Fly Lounge Bar was a reliable go-to for sunset drinks, live music, and casual bites. Trapiche restaurant serves a larger dinner menu with an equally impressive outdoor setting overlooking their infinity pool. The daily buffet breakfast at Engenho has a large selection, plus a made-to-order hot bar, an impressive parfait station, Nespresso machines, and a pour-your-own mimosa station with fresh-squeezed juices. I definitely wish I made it out to more than just one breakfast, it is worth getting up for! I felt very safe here walking around both alone and with my friend. As this was a sleepy, small town, three nights felt like a suitable amount of time for staying in this part of the island.

This is a lovely property, ocean views, 3 different pools to swim in, plus a private beach area, a gym, spa & 4 different restaurants to chose from. Beds were cozy, they offer an array of pillows for your sleeping comfort. There's a morning buffet, loves the fresh made pancakes, the daily fruit needs improving, i.e. the watermelon was consistently poor, over ripped, while the pineapple was at times brown - this was over a 7 day stay. Their high end restaurant was a bit of a disappointment, they're working on it. Oh and there's nightly music, real bands, in their Fly Lounge. The spa was nice, don't suggest a facial, as all the gal did was put product on then wiped it off, no extractions, steam & a sparingly massage. The full body massages are nice, while their foot massage is solely your foot & not up to your knees. The concierge can assist with day trips & making reservations at restaurants. All in all I would recommend coming, spend at least 5 days & enjoy the sunsets.

We stayed at this hotel in March and I wrote down the name of the staff there to do a review upon returning home and just found that lil scrap of paper! I want to post this because unfortunately receiving above and beyond customer service is very rare thing at times. Our sons is special needs and he experienced an extreme case of airsickness during our flight to Madeira. He was so weak from it he couldn't stand. Upon arrival we were greeted by Diogo. His professionalism and ability to assess guests needs was evident immediately. He secured a wheelchair to help us transfer our son to our room, he helped us get checked-in and Diogo checked on us to make sure our son recovered. Diogo made all the difference to our family and set the tone for our stay at this beautiful property. If you're interested in staying at a luxury hotel where human kindness is equally important as amenities then look no further.

We are so blessed to have chosen this hotel. Everyone is super friendly and helpful, even the maids are adorable. They gave us chocolates, cookies, or candy every night after checking in to see if we needed anything. We relaxed a full day in the spa, and loved walking around in our savoy bathrobes and house shoes. The game room was fun . I was happy with the breakfast buffet... The swimming pools are fab. (In jan outside infinity pool was cold but still fun to sit by) It is 45 mins away from Funchal and costs 20 euros round trip to take their shuttle, but for us it was worth it . We wanted a quiet spa getaway and they successfully provided. Loved walking around, up and down the mountains. The hotel is gorgeous and we slept like babes.