Gloria C.
Yelp
My review was removed, and I now have additional information,
I did get a call from the Manager, who said, we really want to make this right for you, we would love to give you a $100 gift certificate to come back, she also said on a subsequent call since I respectfully denied the gift card and requested to be credited for all the things that were double in the order, she said "I made a mistake in the order" wow... what a way to handle costumer experiences. Like I said on my now removed review... Go at your own risk, here is my review again.
I don't usually write reviews, but this experience was so outrageous I feel obligated to warn others.
I came to Sadaf with 10 people to celebrate my daughter's graduation, a moment that was supposed to be joyful and meaningful. Instead, it turned into a complete disaster.
The waiter suggested we order and they will bring to the table in family style, I felt each person should order what they wanted, but he said they could totally do "family style." He said "Just tell me the meats, you want" So we did, I gave what I thought was a clear and reasonable order: 6 koobideh, 2 chicken, 2 filet mignon, and 2 rack of lamb. He even insisted we order one salmon and one white fish to which I said NO. That's more than enough! Common, 10 people including two kids !!! Truly more than enough. Oh well...
Without saying a single word, he doubled everything, 12 koobideh, 4 chicken, 4 filet mignon, 4 rack of lamb, enough food for over 30 people. No warning. No clarification. No confirmation. Just a never-ending parade of trays we never agreed to and couldn't possibly eat.
When I questioned it, the waiter looked me in the eye and said: "The menu was on the table you should have read"
That sentence said it all. This wasn't a misunderstanding, this was a trap. A calculated move to inflate the bill and leave the customer holding the bag.
Disrespect doesn't even begin to cover what I feel. This wasn't poor service. It was a setup. A quiet, calculated way to inflate our bill by hundreds of dollars, then blame us for not catching it. On a day that mattered deeply to me and my daughter, they took advantage of our trust and used it against us.
There was no communication. No confirmation. No effort to do the right thing. Just silence, followed by blame.
Go at your own risk and unless you read every line of the menu and challenge every word your server says, expect to be blindsided.
This was dishonest, arrogant, and deeply disappointing. I'll never go back and I'll make sure no one I know does either.
Regards,