Saddleback Inn

I had the most wonderful short stay at the Saddleback inn. I stayed in cabin 22 and it had everything I needed. The room was well presented & clean . The hotel was a short walk into the village. The staff were very welcoming & had great local recommendations. I ate in the restaurant that evening & it was delicious. It was a nice surprise that they had live music.

Arriving at the Inn brought back happy memories of our visit several years ago. The registration desk, the bar and restaurant all looked the same. Due to our upcoming stay, Saturday to Monday, we were unable to stay in a room upstairs like before, but Cottage #38 was suggested by Heather.|Karen at check-in was friendly and pleasant and went over all the details, although we were unaware that AC was only provided in the bedroom. She stated the AC and mini refrigerator should already be on, and there was an ice bucket there too.|Walking into cottage #38 was a bit of a shock. Minor, but not only was the AC not on, nor was the refrigerator and no ice bucket to be found. Granted this is a mountain cottage but it looked like it had been furnish from a thrift store. There were various mismatched tables, some with water stains, and stained chair seats. Most window blinds were damaged to some extent. The couch was well used and very uncomfortable so that evening we opted to crawl into bed to watch tv only to find tv would turn on but nothing else; Apparently, some plug on the back was pulled out. The AC was so loud that we found it difficult to sleep and crawling onto the couch was not even an option. The bathroom needed updating with the cracked tiles, sloping floor and dripping bathtub faucet.|Even the cottage's patio chairs, mismatched and the plastic one looked like it was on its last leg along with a very wobbly table and loads of cobwebs everywhere,|Sunday morning, we decided to at least try the provided continental breakfast, which was the standard faire - coffee, OJ, cereal, bagels, muffins, toast, etc. Nothing out of the ordinary. |Our reservation was "non-refundable" no matter what. We were so unhappy with the accommodations, that we left a day early and when checking out , the gentlemen didn't seem interested when I said it was "not good". He just gave us our statement, cancelled our dinner reservation at the restaurant that night, and that was it. I was extremely frustrated knowing the amount of money I paid for 2 nights and all we got was one sleepless night and a ruined birthday for my husband. I received an email from the Inn 2 days later asking for a review which I promptly submitted. No one reached out to me or even offered to refund one night. This return visit to what once was a memorable experience, was a huge disappointment and we have no intentions of returning.

If you're looking for a nice getaway with your significant other, this is the spot. My wife and I loved it here, the jacuzzi tub is awesome and felt more like a honeymoon than a getaway. Great weather in may.

My wife and I spent 3 nights here celebrating our anniversary. We rented one of the cabins and had an incredible experience . The staff was friendly. The location was great. We had unforgettable memories and look forward to our next visit. Thank you Saddleback Inn.

This is the spot to be in Lake Arrowhead! Only a few minutes to walk to the village, staff here goes above and beyond to help their guests. The level of customer service is phenomenal here, and we will be absolutely returning for our annual trip to Lake Arrowhead moving forward (Never again returning to ‘Lake Arrowhead Spa and resort’ - take our advice!!) You will not find a better lodging experiencing than Saddleback Inn!

Everything was great, rooms give a nice cozy vibe and the restaurant food was amazing. Definitely recommend their appetizer pot pie 🔥 The front desk staff were super friendly and helpful as well.

Exemplary customer service. All of their employees are professional, knowledgeable and friendly. We needed a clothing steamer and they made sure to have one for us the very next day. They took care of all our needs. The grill and bar were fun and the service was excellent! The rooms we had were clean and fresh. It helped make our vacation fantastic!

Do not stay here. The reviews are not all trustworthy. The owner only offered to refund me IF I gave a good review after a terrible experience. When I told him this was unethical he got manipulative. You can read below. Update: The owner just commented that they have no record of me staying there. This is a manipulative tactic when you get a bad review. I stayed there. Look at the photos. I have screenshots of the txts from Kurt the owner. -- I choose to stay here because of good reviews but I was incredibly disappointed. I checked in to Rm 15 after a day of mountain biking exhausted at around 8pm and the temperature in the room was upwards of 85 degrees! The central AC was not working. I should have asked to change rooms then but I was tired and they had a floor AC and a window unit so I turned both of those on in good faith. Sadly, the floor unit sounded like it was struggling and though they helped some, I fell asleep exhausted, and when I woke a couple hours later the room was still not cool. Another issue is one of the blinds was missing the adjustment rod so it would not shut and that let in a lot of light from the street. A lot. The mini fridge was not on either when I got in the room. Not a huge deal but for a $200+ room it would be nice to have a cold fridge with a water in it or to put my water in to keep cool. The WiFi was also terrible. It didn’t show up initially and then went in and out a few times while I was using it. On top of these issues the room is very outdated, the sheets are starchy, and the hallways smell musty. The “free breakfast” doesn’t start until 8am (this was a weekday and I was up at 7am hungry!) and is surprisingly sub par for what you pay for a room. It is Motel 6 quality. I’ve had much better at chain motels. These are issues I would expect from a cheap hotel not a 3 star inn/resort (they charge a $20 resort fee - for what I don’t know because there are no amenities). My biggest issue was if they are putting someone in a room they should make sure the temp working and comfortable! I shared these concerns with the staff in the morning and posted this review later that day. Two days later the owner called me and offered to refund me and comp me a free night IF I take my review down. I said I couldn't do that but may be able to edit it. He said he would refund me if I gave them at least a 4 star review. I thought about it and contacted him back to let him know that I am declining and just want them to do what is right and fix the issues. He txt’d me back and said this: “Because of your review, you have my staff in tears. You hurt everyone. Is that really the way we’re supposed to treat one another especially after the hell we have been through with Covid and the recession and my staff barely getting by. You have to do what you feel is correct, but a one star that was pretty excessive. Good luck to you.”