Safeway

I found two black strands of straight hair in my ground beef as I was cooking it for dinner. This is unsanitary and unacceptable. The people that prepare the meats need to wear hair nets also this location has limited selections compared to other locations that I have frequent

Shout to Charles in the Seafood department for his customer service and knowledge of Seafood. Thanks for your Service. Also thank you for the Security for doing her job officer Stacey Fowlks! I appreciate people for doing a Great job and are customer service friendly.

This store has the laziest staff in Baltimore city. Any time you ask them to do their job it’s an issue. Every SINGLE time I need to use coin star it’s closed, not broke but closed. Closed because they don’t want to do that part of their job! Any other Safeway is never closed or this inconsistent but you can NEVER depend on this Safeway for your daily needs.

I don't know if I've been in a store more dedicated to the concept of punishing you for trying to shop there as this one. They keep making it harder to buy your items, such as they have anything you want on the shelves. Originally, they just had far too few people to ever staff all of their checkout lines. Then, they installed self-checkout lanes, but most of the time at least a third of them are out of order. And then they said "no you can only do 15 items or less" at self-checkout and now usually the only non-self-checkout lane open is *also* "express". Many common items are locked away in the front now and the process for getting them is absolutely unhinged and requires (a) going through one of the one-or-two open employee-run checkouts, (b) you to be midway through checking out, and (c) a several-minute process where the employee has to stop what they're doing (checking you out) and go get a key, unlock the case, let you grab your item and you go back to the checkout line where everyone behind you hates you now, while the employee goes back to return the key before coming back and finishing your checkout. And now they have guard rails around everything where you feel like cattle being shepherded around; you have to scan a receipt to prove you bought something so you're allowed to exit. All this I've written while the cop cam shouts at me that they're watching all of us in the parking lot, for my "safety", as it says. I've heard it blaring late at night nearby from my house, too, which is just awesome. When I moved into this neighborhood around 30 years ago, I remember a great fanfare about this store opening, for most folks I guess it was a sign of neighborhood improvement. Now it's just... a shame.

Have been a Fresh Pass Member for 6+ months now. For one low monthly payment, I receive Free Delivery on all orders $30 or more. I am so grateful for this service and opportunity as my mobility issues seriously declined in past year and even with a mobility walker. It's often a struggle to shop any where " in store ". So far I've been very happy with shopping online at this store and having the groceries delivered. Honestly, as a disabled person with mobility issues, its changed and improved the quality of my life so much! It's much less physically stressful for me to shop online than to push a grocery cart throughout the store. I can easily find the items I want on website and manage my strict grocery budget efficiently. The website and shopping cart online are very easy ro navigate. The digital deals are fantastic and the savings earned for online shopping are mind blowing, The employee who does the online order shopping is very nice, and works hard to fill the entire order while also selecting the best quality of meats and produce. This employee is also very good about chatting in case an unexpected substitution is needed. I really feel this employee or employees go above and beyond their job description to make this an awesome experience for online shoppers. Please be sure to recognize their consistent efforts. Delivery for the most part normally always occurs without any issues at all. No items missing or tampered with. Timing of delivery is very accurate. Delivery Notifications sent by Safeway are very accurate. All Delivery drivers are courteous, polite and friendly. This past summer was so much easier for me as a stage c heart failure patient because of SAFEWAY on North Charles Street. I was able to remain out of the heat, which is very dangerous for my medical condition. For this I consider it a lifeline/lifesaver! For me personally, I highly reccomend this store and strongly encourage others to give this opportunity/ service a try!

I’m a frequent shopper and order my groceries online. I have previously been employed by Safeway and worked in the e-commerce department as a manager when it first came in store. I have never experienced such horrible customer service while getting an order shopped. I texted the shopper about my substitutions during the entire 90 minute process. They didn’t answer at all about my substitutions or ask about what I wanted. I called to ask about my substitutions and no one in customer service answered. I’m in disbelief that you all have such lackadaisical attitudes when it comes to shopping others orders. I would be able to understand if I didn’t respond in a timely manner for the shopper however, I responded right when they marked my items unavailable. Such a disappointment.

Last Thursday (09-11-25) I visited this Safeway for the first time. It was an unpleasant experience. No one at customer service and no one willing to go there when I asked - I wanted to purchase a money order and couldn't. I just this Safeway location doesn't value customer service at all. I then wanted to take advantage of a sale on soda, however that to was a nightmare that involved the cashier (Kianna W) wasting 10 minutes of my time before calling for a manager and this took another 20 minutes before I could actually leave the store. I find it totally unacceptable when my time is wasted due to incompetence and indifference.

I bought something, brought it home, and saw then saw it was already expired. Later I went back and bought something that was "on sale" in the freezer section, but when I got to the register, it was full price (more than double the price on the sale sticker). What am I gonna do, ask the employee to stop scanning my stuff and go look at the price tag in the freezer? This store is just more trouble than it's worth. It's not cheap and it's not convenient. If you have a car, just go somewhere else.