Safeway

The most popular creamer now only has the small size so people are buying more and they have the least amount of spots on the shelf its holiday season and they have a hundred peppermint flavors that no one wants all the other flavors are stocked and not selling they have none of the international delight sweet cream flavor. They have a "meat" trailer outside running all day and night disturbing the neighbors nearby and can't keep lil smokies or sausages stocked during a holiday it's pretty ridiculous so what's the problem not enough employees? Someone to handle ordering properly to keep stock..

The store was busy as it was a Wednesday and there is a senior discount 😀 The customers and staff were pleasant. I needed assistance in the meat department and was treated with much respect! The cashier was very sweet!

Such a terrible store. Doesn't have hand baskets--which for my disability is problematic. Their excuse was that the baskets are being stolen--which isn't my concern. They also keep all of the liquor under lock and key. I imagine for the same given reason. Juices are kept in 2 different sections across the store and employees don't show you where things are. They look like the cleanest and nicest store in town, when in reality, they are the worst.

First let me state that the service was great and our server did an excellent job. She was very friendly. I ordered a lemon chicken dish play the capers. The pasta was cold and there was not much chicken to the meal. There was not much lemon flavor and the Capers were overpowering. My wife had a steak with mushrooms but it was mostly mushrooms with steak. It was cooked the way it should be and they did a good job with that. My daughter had the Korean barbecue chicken and she said it was excellent. Of course the cheesecake was great. I would actually rate the visit a 3.5 but that is not an option.

Great selection of grocery items. Ample amount of in-store sales. Nice bakery and deli. Easy check out and plenty of parking. I enjoyed the cleanliness of the store and the uncrowded shopping experience.

To: Myra and all of the Safeway Casa Grande Arizona Deli Staff who had a hand in making sure our October 22, 2025 special order for six family size buckets of bone in chicken wings with potato wedges was such a huge success. The wings and potatoes were cooked to perfection and were neatly packaged and ready for pick up at exactly the time we had requested. We and all of our guests thought the food was absolutely delicious! Thank you Safeway Deli department for a job Very WELL Done! Sincerely yours, The Mariano’s

They never have sale items. Their workers are rude. We stood in line, the cashier was having an issue, call the manager. Asked us to go to register 5 and he would ring us up there. Put our stuff on the belt, cashier took everything off and told us to go to register 3. That cashier said she was closing and she would not help us. I explained we were told to come to her. She said she didn't care and go somewhere else. We left our full cart right there and walked out. Who needs that aggravation.

I do like the safeway store in Casa Grande, however the manager of the meat department needs to go to people skills classes. He has always been rude but this morning he was a jerk. I asked for the 80% hamburger and he told me he would get to later while he went into every meat cooler area and didn't bother to serve the customers. I wasn't the only one waiting. Since when doesn't the customer come first. I waited 30 minutes then left. I go to the Show Low, AZ Safeway and they bend over backwards to serve the customer. Why has customer service gone out the window. This is the first not so good review I have given safeway.

I've come to this location many times. With only 3 grocery stores it makes it difficult to have items stocked. Sometimes I have to come here for my glass milk cause other stores will be out. They also have a good deal of there heated meals. If I'm in a rush I usually will order online and pick it up after work. They are friendly and proficient. The ambiance can be chaos at times as it's across from two schools. So imagine after school all the kids/parents who are shopping.

A big ZERO rating for the bakery at the Trekell and Cottonwood store. They switched the Bagel recipe (?) or source. The new source or recipe is substandard compared to the previous one. Some "bean counter" in management made a big mistake. The texture, density and size are crap and it looks like a low bid contractor was the winner. Noticeably there were more bagels left on the shelves when it's usually a stampede to get them. That alone says a lot about the degradation of a popular product.

The whole store is very helpful & willing to order items that are requested from customers.

I used to like going there but not anymore. Since they have done the renovations the customer service has gone downhill. Last Thursday my husband and I went there to get baked chicken pieces and salads at the deli. It was around 5:30pm and the deli area was already closed. When I questioned the deli manager, Terry, the next day, she informed me they close early when they are short staffed. Obviously they have a scheduling & staffing problem. Yesterday, again I had problems with customer service. There was an entire bin of Sugarbee Apples with no price label. When I questioned one of the produce staff, her response was "Don't worry about the cashier can tell you the price when you checkout." What was I suppose to do if the price per pound was not acceptable? Secondly, when I went to customer service to get a rain check redone as it had expired, the clerk gave me attitude. She said "the next time make sure you get the items on the rain check before expires." I would have if the store had the item before now. I had been waiting since mid-July for the store to get the item restocked. Lastly, I was in the checkout line and my items on the checkout belt, when cashier's computer froze. He was going to have to reboot his computer. We were told we had to move over to another checkout line. Needless to say we were not happy because we were initially told we would have to get back in line, after already waiting 10 minutes. We had to move our stuff ourselves while the staff stood around chatting & doing nothing. Eventually to one of the store managers arranged to put us first at the next checkout line and help move some of our stuff. The only reason I like shopping there is for the deli salads. I prefer to do most of the grocery shopping in one store. If there was another grocery store with deli salads I would shop there.

I used to really like your store. I haven't gone there for a while because I can't afford it, but today I was in there to get my blood drawn and decided to get some groceries. The isles were full of boxes. Employees were walking around talking chatting, blocking the isles. The store was full of people and you had one checker open and the rest was all automated with a grumpy overseer, it had significant problems. I'm super glad you guys are getting bought out by Kroger because otherwise I would be saying I'll never go back, I can just say I'll never go back until somebody else owns your store. What a shame, you used to be classy with classy customer service.

Why is there a keypad on the public bathrooms?!!!!!!?! First porta potties and now customers have to track down an employee to stop helping other guests to enter a key into the keypad to access the bathroom. Get it together guys.

The pharmacy is no longer accepting GoodRx for certain medications. I was told this is a pharmacist decision at each store. The price of one of my medications doubled. So we transferred all our prescriptions over to a competing pharmacy. Good customers don't go away mad. They just go away!

Remodeling so dirty outside (papers flying everywhere; dirty sidewalks and concrete) and isles too crowed and empty shelves! Should have sold to Kroger

I only get to this store every 3-4 months, and I've always found it to be clean and well-stocked. The people are nice - we interact with the deli and meat people a lot when there. Always helpful. We ran into a problem this morning with our pharmacy appointment for flu shots. The pharmacist didn't come in, so they had to wait an hour while someone else was scheduled. But the pharmacy staff kept us informed and took care of us while we waited. And all grocery stores get lines - it's just the way off the world. And the Starbucks makes everything better.

I only go to Safeway when there are sales, as the place is so overpriced and their service is not good. So, today, I had a coupon for a roast on sale (the sale started yesterday), and went in at noon, and there were no roasts or sale's signs for the roast anywhere in the meat/aisle section. I went to the meat counter, and was told by one meat worker to give him 7 minutes, and he would get to me. I had perishables in the car, but waited. Two other women came to the counter, asking for another type of meat, both on sale. The one got her meat, while I and the other woman still waited. There were 4 meat workers, and the guy who said he would get to me, just kept working on what he was doing (packing up the excess thick fat that had been trimmed off meat). He could have stopped and got that meat for me, but he made me wait until he was done with his project. I got irritated at waiting and left the store without the meat. Safeway should have the meats out on the counters ready when they have a sale, and not make customers wait 15 minutes and more to get the meat advertised on sale.

I loved Safeway for a very long time. The quality is terrific, selection is excellent, and service used to be great. I do not use self-service cash registers. The frequent shopper discounts on my card did not appear when I used self-serve checkout, and I was told I'd have to come back the following day to talk to someone in customer service to get a refund. I went through a checkout line today and $25 in discounts did not go through when I entered my account. Going back into the store on a Friday night to save $25 is not my idea of effective customer service. Although I love the store experience I cannot continue to shop here if my card discounts don't show up at the register. I will have to learn to love Fry's if things don't improve at Safeway.

I ordered 1/4 sheet cake on Wed 6/14/23 for pick up 6/17/23. Upon seeing the cake - all my Birthday boy (who picked the cake) was, "Well at least it's a cake with my name on it!" He's 9! I found more people having issues with their cakes for last several months. Please go elsewhere!

The only good thing about this store are the sale items. The associates and management are rude and very unprofessional. Terrible customer service. What a shame! How about just common sense manners?

Wow this Safeway is so bad I don't even know where to start! Completely out of product every day sugar flour basic products an hour and 40 minutes standing in check-out. And all the people can do is apologize well unfortunately apologies don't get the job done or the customer their product! And I'm so effing sick of everybody blaming it on OMG "COVID" I cant!! And some how COVID has created the rudest socially MEAN people and it all comes out in places like the worlds worst safeway!!!

I absolutely love Safeway is my favorite store and one thing I love the most is that they take Apple Pay which is the easy payment for me to use it fast and it's convenient for me and it's everything is easy to find now is how we have good sales over their customer service is always amazing to me i always use self check out because It is faster to use

Just left Safeway. I have a 3 month old pug that has been with me running errands all day. I normally leave him at home. Today he has shown some anxiety so I decided to take home with me. Frys, Walmart, Food city never say anything when I bring him in. I place his blanket down then put him on it. I get my few groceries and walk by 2 store mangers that say nothing one pets him. I go to self check out where Jacqueline is working. She proceeds to tell me my dog is not welcome in the store or in the shopping cart where people place their food. First of all Jacqueline people place their children with nasty snooty noses and nasty soiled pampers in those shopping carts. I have seen far worse in those carts then a 3 month old puppy laying on a blanket. Hey Safeway you can kiss it!!! Never will shop In your store AGAIN!

I have shopped at Safeway for years, since Albertsons bought or merged the store has declined to an unacceptable state. Starting with the store manager who I witnessed chastising an employee to the point of making her cry This was ON THE SALESFLOOR There is never enough of the ads, even on Senior Day They had a dozen eggs free There were NONE, the self was bare and dirty

A really great store in a small town. Has everything you beed and good people working there

I kinda upset feel ripped off. I brought cake last week for my husband birthday from your store a women Mila gave me cake I wanted and she said she made them personally I should of checked the tag she charge me with 49.99. Then yesterday I brought cake at Safeway in Florence AZ they charge with same cake 19.99. I ask how come it that price here at casa grande it 49.99, the worker there said it shouldnt be that price they go by schematics so price should 19.99 but I felt being scammed and I work with retail before this women should be terminated if she been scamming customers and ripping them off for while. I try to speak with a manager at casa grande but they we're to busy and I get it retail is tuff. But ripping customer off just because your cake person doesn't mean you can charge the price you want it at. Unprofessional this person Mila need to go or suspended for her actions.

Ok, I love Safeway better than the alternatives. However, was very frustrated to see NO lanes open except for the self checkout. Now really.... This is not a Walmart, and prices reflect that. I have not been to any training classes to work for myself in the self checkout. Also, I believe the self checkouts wouldn't be so horrible if the customer was compensated with 5-10% off their total bill. After all the customer is basically working for free when they check their own groceries, bag them, etc. Also, please make sure there are always carts available in the store. I've had seniors tell me they walked all the way into the store only to find no carts and had to walk back out to the parking lot to get one. That's awful, especially in this Summer heat. All I'm asking is increased help and more consideration for your customers.

I shop at Safeway all the time back in Sacramento, and of course every store has its problems. This one is OK employees are polite although we could use a few more checkers. Otherwise good place to shop

I ordered a cake couple days ago for my twin daughters that are going to be 15 I came to pick up the cake a little early it wasn't ready, the lady said give her about 30 minutes so I walked around the store I came back and looked at the cake and it wasn't even the way I said this was all written down on a piece of paper tell the girl that's with the baker this is how I want it she said there's an extra charge I said that should've been said to me since the day I ordered it but then she was going to take it off the icing and redo it it's not gonna look right my wife was a baker before And it's unsanitary to keep on messing with food if it's already ready It was already out sitting, so the baker said well do you want it for free that's not the point it wasn't right so I didn't want it and that was unprofessional to say do I want it for free If I have to spend $30-$50 on a cake to get it to the way I want it then I would then the baker says I could put another cake together and I look over to the side and she's just taking the whip and just tossing it on there like nasty that's poor customer service so I told him I didn't want the cake I went to the front and talk to the store manager I told him the situation and he said that he's had problems with the bakery. This is my second time going in there trying to get a cake to be made same problem I wouldn't go in there no more to get a cake nor anything else because the first thing that the manager should've did was offer me some type of Store credit for all the bad inconvenience but now I have to go look for somebody to bake a cake for my girls I don't need the money but if I say I'm not gonna shop there no more the first thing he should've did was say wait let's make this right so anybody that reads this please look into it real good because it's the truth I have no reason to lie my girls are my everything and I will spend what I need to on them and I was just a real big letdown at the last minute now I have to find a baker!!!!!!!!!!!!!!!

Safeway has the best meat and I usually just buy during their sales. These were not on sale. wanted thick steaks which the butcher cut special for us. He did so promptly and asked if they were ok. Those were the best steaks I have ever cooked. It was for a celebration and the steaks melted in you mouth. I will continue to buy my meat when on sale at Safeway.

Terrible service in bakery. The main lady making cakes dark hair glasses very rude and changed the price. By rude I mean border line yelling at customers and being very nasty when asking about changing up a flavor to white chocolate. Get better attitudes and if you're not happy where you work get a new job. Or maybe self reflect on how you project yourself as a person.

I'm not sure who is in charge of the Starbucks employee's but I walked up to the counter the gal said she's be right with me in the meantime a guy walks up the counter at the other register with a couple pounds of coffee to grind and she helps him right away ignoring the fact I was there first I just think she was so rude and inconsiderate neither register said open or closed anyway it has happened twice there now with the same pink hair gal I will take my business elsewhere

I wouldn't even waste your time shopping here at night. I have a basket full of groceries and was told I have to do self check out, as I'm watching other people get helped and checked out in a lane. After I checked myself out with over 200$ worth of stuff the girl opened up a lane to help someone with a few items .

walked in, downloaded their stupid app - the app they make you use if you want the advertised price. there were chips for $1 with the app but $3 without it. tried to use their stupid app, pain in the butt. asked an employee if they could just give me the price without using the app. they said they were unable. left my cart and walked out. come on safeway - why the **** do i have to use my phone to grocery shop??? jesus h... have you even thought about the old people who don't know even know how to send a text message after they've already been shown 100x????

Safeway has the best fruit in town. It costs a little bit more, but sometimes I am willing to pay more for good fruit when guests are coming to my house. The deli is great, they have an amazing hot lunch and it is always a tasty change from burgers. I really appreciate them in Casa Grande, they have some unique products that Walmart and Frys do not carry. If there is a down side, it is the evening lines for the cash register. The manager needs to reorient themselves on this particular need of the customer. You should have a 15 item or less line at all times. It cost you a star, but never my business. I love Safeway! And yes, the app is crazy. It's not difficult to use, once you understand it. Therein lies the problem. It's not intuitive, it's a chore. Still love ya!

The meat department misleads the public by placing the sale yellow sticker on ground beef packages other than the item on sale. In other words check closely what % lean ground beef is on sale and the one you are looking for because they are all listed for same per pound price, very confusing.

I live near this Safeway and occasionally stop in for this or that, I do most my shopping elsewhere because this Safeway is a bit high. I stopped and was looking for sugar peas, asked for assistance and they paged the produce person. Ten minutes later Noone shows up. I ask someone else, page, Noone shows up. I will continue to shop at Frys.

Bad Customer Service We live far from this location, but since we enjoy going to the Promenade in Casa Grande, we usually swing by to buy lottery and see what deals they have. We have an existing 1 Reward at the time we visited. But because of the apps, there was a J4U promo of $1 for bread. But on the 1 Reward, if we spend $2 or more in the bread section, we get $2 off. What happened was the system took only $1 and then when I try to explain to the cashier there was a 1 Reward that said $2 off. She kept on arguing there was no reward. Either your apps has a bug that need to be fix because it clash with the J4U download. It is not a big deal for the $1, but this cashier doesn't need to be rude. Here name is Hope and I will never shop in this location.

The prices are really high compared to any other store in the area. I used to ok with this since it is right by my house, but they had self-checkout. Now if you just need a couple things the wait to check out is very long. Then after you check out the cashier makes a point to tell you to fill out the survey and give them a 10. I have seen the really tall manager in the front(not sure his name, but immediately you will know who I am talking about) just walk away when the lines are long. Go to Fry's it is cheaper and the service is better. I addressed the long lines with the tall manager and he was like yeah they get longer here since we took away self checkout. It must have been a union thing.

We live closer to this store than the Frys Marketplace so it is convenient when we need something in a hurry. The prices are much more expensive than others in town so we choose not to do our larger grocery trips here. The checking out process is noticeably slower and not as customer friendly. (i.e. They can't scan large/heavy items in your cart for you, so you have to put them on the conveyor.) When they're busy they are often understaffed at the registers resulting in long liThe front entrance to the store has a urine like odor which isn't very appealing either.

Ordered this cake for my daughter's 14th birthday. She wanted banana filling. It tasted amazing. The cake was perfectly decorated. Everyone loved it!

I always shop at Fry's, but today I was near Safeway and decided to get a few things. First, the store doesn't look clean. Second, their prices are much higher than Fry's even with the Club discount. Third, I was in the meat department when two employees came out of the back and walked right in front of me without acknowledging me or to ask if I needed any help. They continued their conversation about a number on some meat packaging and returned to behind the meat counter. Fourth, I went to the Express lane, the one for fewer than 15 items (I had about 10). The checkout girl bagged my groceries, but left them all sitting on her counter rather than putting them into my cart. After I paid, I had to put my own items into the cart because she immediately started checking out the next customer - forcing me to hurry up and get out of her way. Forget you, Safeway. Teach your employees some customer service skills. I won't be returning to your store. Fry's, I love 'ya!

Since this is the closest grocery store to me I am always here. I love that you can check out yourself which saves time. You can get some really good deals here on chips cereal and soda. Plus there is a Starbucks inside with wifi!

I used to come here for bakery but for the last year half the bakery is burned and the other half is under cooked and everything seems hard and old no matter when I go. Today I drove to the Coolidge store and got the best bagels I've had in years. It's twice as far but I'll go to the Coolidge store until the Casa Grande Safeway gets a new bakery manager or buys the current one a working egg timer. Please fix the bakery! It was the only reason I would go to this store over Fry's and right now, the bakery is awful so there is no reason for me to ever go to this store. I couldn't find any contact information other then the general store phone number or I would complain to the store manager. It's a shame.

Bait and switch all day. I tried to buy chicken breast out of an endcap clearly labelled "buy 1 get 1 free" yesterday and it didn't ring up that way. The cashier said they were not on sale and refused to honor the display, and had no explanation as to why they were labelled that way. This happens with meat every other time I come here. Just go to Frys or Walmart. This place is garbage.

I used to like this store, I bought things here all the time but now their customer service is horrible. If I had wanted bad service I would of gone to the cheaper bigger discount store but I chose safeway because you used to be able to get full service butcher service here...no more! Two guys in the meat department were really rude and refused to help me with some steaks they showed me the wrong kind of meat and said cut it yourself. I was the only customer there they were not busy I asked nicely and it was their job! then when I walked away without the meat I was after since they both refused, they then stood together laughing watching me walk away and both shaking their heads as if to say stupid idiot so if you are a woman looking for meat at safeway don't expect to find do it at this store, if the butchers feel free to treat us this way what kind of a store are they running?

Because their prices are rather high, I usually buy items on sale. The store is clean and their produce is very nice. I love their deli sandwiches but I wish they'd get their crunchy Italian bread back, or some other crunchy-crusted bread. I have found the employees and managers to be over-the-top courteous and helpful.

Today Jan 9, 2016 I visited our local Safeway in Casa Grande, Az. I was using their Western Union office for a simple transaction. I've used this Safeway no less than twenty five times over the last year. The Customer Service Manager "Valerie" was processing this simple transaction. While she was using the Western Union computer I asked another clerk to check a lottery ticket for me. To my surprise I was a $4.00 dollar winner, this clerk printed a new lottery ticket for $10.00 and handed it to me. I told him I did not want it. Miss Customer Service Manager "Valerie" now picks up the$10.00 ticket and inquires if the ticket is mine. I explained it wasn't mine, don't want it or asked for it. By now a line is forming for lottery tickets, and Valerie now takes charge and wants to know if the $10.00 ticket is mine. My response was the same, didn't ask for it or want it. I just need my money transfer completed and the $4.00 for my winning ticket. Valerie states in a voice for all to Hear " Lets finish your first transaction first, then do your lottery ticket because you are confusing all of us here ". I Told here I did not ask for or want the $10.00 ticket. I asked only to have my ticket scanned by one of her employees. Valerie got louder and responds, " Yea, but you are confusing all of us and we need to complete your first transaction, then the lottery ticket ". Her tone, demeaning body language and frustration while talking to me was humiliating, embarrassing and to say the least has lost Safeway a loyal customer of over 12 years. If she is a "Manager" then Safeway has lowered the standards or Valerie is a shining example of the Peter Principal. I had an eight year old child with me and even this little boy asked me, "Why the lady so rude? Bad service".