Saga Reno

If I could give a zero I would. My daughter is a student at UNR and in January of 2025 she signed a lease with Saga. In her lease she stated that she would need a parking spot. In July of 2025 Saga changed the parking to a goggle form that they sent out without notifying incoming residents of the change. They made it first come first serve without out honoring the students who had it stated they required parking in their lease that they signed with Saga. My daughter is on a waiting list now. When she goes in to check the waiting list, the staff is exceptional rude and tell her there are no changes and they can't help her. They don't even bother bringing the list up to see if there are any changes. This statement just automatically comes out of their mouths. I decided to step in and was working with a manager who was kind and trying to help my daughter and her roommate get a parking spot. Unfortunately she left Saga and the new manager is unwillingly to help students with parking spots. As a matter of fact the free parking on the top level that residents with no parking spots were parking now requires you to go into the office every other day to get a two day pass to park. Again residents were not notified of this change. I have an idea. Why don't you make the parking on the top level residents only and assign them out and let the guests park in the street instead of the residents. The new manager says she follows the rules. Why don't you try making a few rules that help your residents that have signed leases instead of making it even harder for them to live there. After reading the reviews and what my daughter has experienced since living at Saga, I would NOT RECCOMMEND living there. My daughter and her roommate will not be renewing their lease and have signed with a new apartment complex for next year.

I called the leasing office recently with a few questions and was lucky enough to speak with Madelyn. She was so helpful and kind. She took the time to walk me through everything I needed and made the whole process way less stressful. You can tell she genuinely cares. Honestly one of the best experiences I’ve had with apartment staff! Madelyn is amazing and the office is lucky to have her!

Saga Reno is honestly one of the best student housing spots I’ve seen. It’s got tons of amenities like a gym and a pool, and the location is super convenient. The staff is awesome—especially Robert from maintenance. He’s always on top of things and makes sure everything looks great around the property. Thanks to Robert! 😊

Parents/Students beware. Apartment complexes like Saga Reno may market themselves as 'student housing', but be very aware they are not exclusively student housing and will lease to anyone due to Fair Housing laws. They do not share this fact openly on websites, marketing materials, social media, on-site tours nor in the lease agreement your young adult student may research and sign. It is only upon move in that you may find yourself in a situation that you have been placed by a leasing agent in an apartment unit with grown adult non-students. Non-students can just renew their lease while students sign 11-month leases. This creates a situation where non- student residents don't leave and start to consume the whole apartment and shared space as their own. Violations issued to these residents by management accomplish nothing. Our son was so excited after we toured Saga Reno to sign a lease and got a great deal only to find out he had been placed on 'moving day' in an apartment with three grown adult men (two over the age of 40) all non students. The apartment was in absolutely filthy condition including rotten food, gnats, cigarettes and pet waste. On-site property management was absolutely unhelpful telling us there were no other rooms available. The problem was ours and the solution was ours too as all of this was 'roomate living' and our 18 year old son just needed to adapt. We finally found a solution only after sending a letter with 25 pictures of apartment conditions to Property Owner Landmark Properties based out of Georgia. The solution will cost us thousands but we will do what we have to until this lease ends. The website, marketing and social media claims fostering successful student living and resources. Nothing our son has faced has fostered success nor the college lifestyle. Beware, and ask all the questions. It never occurred to ask if they leased to non-students or if our son would be living with 40 year old men in a filthy apartment.

This place is so beautiful but more importantly when there is an issue the maintenance crew is on it! The maintenance manager Robert does a fine job on making sure the residents are taken care of completely and efficiently! I’ve dealt with poor maintenance crews before but not here! Thanks Robert we appreciate you!!!

If you’re considering Saga Reno Apartments, brace yourself—my experience has been far from smooth. I’m sharing this to help others make an informed choice. Maintenance: A Game of Incompletes Repairs here feel like an unfinished project. A broken door handle in my unit was never fully replaced, and maintenance often arrives only to leave mid-task, claiming they need to retrieve a missing part. The entry door to Building One remained broken since I moved in back in 2022, exposing residents to potential safety risks until it was finally repaired within the past month. Promises are made, but the fixes rarely follow. Office Communication: Hollow and Inconsistent Reaching out to the office is a shot in the dark. You’ll likely receive a generic response that feels automated. In some cases, there’s no reply at all. Occasionally, they’ll say your concern is being “escalated,” yet you never hear back. Weeks pass, and the issue remains unresolved. Billing: Frustrating and Unfair The financial side is no better. In my experience the same check has been processed more than once, and the blame somehow falls on you. Instead of correcting their mistake, they tack on additional fees, turning their own error into your burden. Parking: Solid The only positive in the sea of negatives is the amount of parking available. They have a wide selection of spaces and even tandem spots where you can park 2 cars. They are very good about assigning you a spot near your building. Overall Impression: Living at Saga Reno has been a serious test of patience. While the location might be convenient and the aesthetics appealing at first glance, the subpar service and breakdowns in communication make it difficult to recommend. If dependability and responsive management matter to you, look elsewhere.

3Saga Reno has been a great place to live. It provides a safe secure atmosphere and the staff is really friendly and helpful. Robert, the maintenance manager, takes pride in his work and promptly responded whenever I asked for help.

We called and talked to Madelyn Ruggles about the apartments. She was knowledgable, friendly @ attentive to our questions. We were impressed with her professionalism. We are looking forward to going on a tour this week.