Sahara Pools

As a first-time pool owner, I was searching for a reliable pool company and stumbled upon Sahara Pool. Their exceptional customer service exceeded my expectations! The staff was incredibly knowledgeable, taking the time to patiently answer all my questions about pool maintenance and equipment. They went out of their way to recommend the best products tailored to my needs. I left feeling confident in maintaining my pool. I highly recommend Sahara Pool for their outstanding service and expertise!

We have been hiring Sahara to service the pool at my parents house for 2 years. They are very responsive in terms of communication, whether through phone, text, or email. Our pool had a few hiccups including a bad pump, dirty filter, and clogged chlorine dispenser. They took care all of them in professional manner. Highly recommended if you are in the area and can't take care of the pool yourself.

This was our first time using Sahara Pools to open our pool. They communicated with us from the day I requested to schedule to the day they came. They also were able to fit us into their schedule prior to Memorial Day weekend which is amazing as we were concerned we would have to wait until afterwards. The gentleman that came were very professional and nice, the folded up our cover and spent the time to vacuum the pool. Which I know we paid for but they did an amazing job! We would highly recommend them for any pool service.

Sahara Pools has been our go-to provider for regular pool service (open/close) for the past few years. Their service is always reliable and on time. They have gone above and beyond with some recent repair work and a saltwater conversion, as well! I would highly recommend them!

Great experience no matter my need. I have used Sahara for closing the last 5 years, obtaining a special order replacement pump and new safety cover on top of all the odds and ends. Great service and responsiveness.

I was very impressed with Sahara pools that handled my pool closing. They were knowledgeable, professional, and punctual from start to finish. The technicians clearly knew what they were doing and took the time to explain everything, making sure the pool was properly winterized. It’s great to work with a team that’s reliable and takes pride in their work. I’ll definitely be using them again and highly recommend their services to anyone looking for a smooth, worry-free pool closing.

Sahara has been opening and closing our pool for the last few years and taking care of any problems along the way. We switched over from another pool company after having a few issues. I would have never known what good service was if I hadn't switched. They make it very clear when they are coming and keep you informed of the process. They are very responsive to any needs that pop up over the season and do a great job!

I have used Sahara for a few years now for openings, closings and repairs. They have always been on time, do great work, fair with pricing and most importantly they are trustworthy. For anyone with a pool you know the importance of a trustworthy company as there are a ton of sketchy people out there in the pool business. Highly recommend this company!

Great repair and store staff. Knowledgeable about anything pools, communication is always great and if service needed, they are are fast. Their prices are reasonable.

I love Sahara pool service! All the guys are courteous, informed and willing to solve any problem They always respond quickly when I need assistance. Calling and leaving a message on their phone is not the quickest way to get a response. Just leave a text message and you will quickly hear back. My pool is always beautifully clear and sparking clean. What a pleasure to work with Anthony and all of his crew.

Sahara Pools is the worst. We used them for 3 years. My pool opening cost $585 plus chemicals. The pool opened in pretty good shape - it was almost clear by the end of the first day. $700 in chemicals! Also, we started feeling like we were being overcharged for chemicals. Every week, they changed us for chlorine even though we have an automated chlorinator. We set up cameras to see exactly what they were adding. For three weeks, they showed up and dumped something from a small bucket into the pool immediately upon arrival. It appeared to be about a gallon of liquid. Not sure what was in there. But it wasn't $70 worth of chemicals. They didn't test the water until afterwards. Nothing else was added after testing the water. I called multiple times to speak to the service manager. I never received a call or an email back. That's standard for Sahara. You will never get a call back leaving you with the option of having to go into the store to talk to someone. Did that twice and both times the service manager was busy. No call back despite being told I would get one. Post COVID, there are so many new pool owners that these companies have unlimited work. So, they do not care if you stay as a customer or not. If you fire them, which we did, they will just add someone from their waiting list. The good news is we found a new company and love them. The maintenance price per week is a bit more. But no funny business with the chemicals.

We were a customer for five years. Last week, the pump seemed off. We called and asked for someone to come out and look at it. It turned out my kid turned one of the valves the wrong way. They were there less than 20 minutes. We were charged $250 for the service charge. I called, spoke to one of the managers (Lauren) and was pretty much told, tough luck, that's what they charge for a service call. Mind you, they clean my neighbors' pools. So it wasn't like they had to go out of their way. I find the guys that come out to do the work to be friendly and good at their job. Unfortunately, the management leaves a lot to be desired. Emails and voice messages never get returned. And when you do reach someone, my experience - as with Lauren - you get a very curt response with little attempt at customer services. Their Service Manager is the worst and refuses to call you back.

Excellent service and advice from these folks time and time again. Great to have neighborhood pool experts that are not corporate. Shop small!

Weekly pool service some of the most expensive and is NOT full service. They refuse to level the pool as needed claiming they cant so if you hire this firm be prepared to do the work because it is not hands off. As a result, they left my brand new $1,700 pump run dry for over a week.

I recently bought a new home with a pool and hired Sahara to maintain and open the pool this summer. Although the service part is good the billing is outrageous and a complete rip off. The overcharge on everything from service to chemicals, they over chemical the pool with chemicals the pool doesn't require. They require each customer to provide a credit card for direct billing and I can't tell you how many times I'd receive an invoice AFTER they billed my credit card- not cool I just fired them- there are better services out there!

The best customer service I have ever received. After spending lots of money at Leslie's pools and our pool is still green saharas Megan helped us so much today. Pool i s still green but getting better. This is our go to pool place from now on. Wish they would service above ground pools but with customer service like this we feel we are on the road to pretty blue waters.

Over confident and under qualified staffers. Have been misguided for too long and wasted my time and money here. When they were opening my pool last year they couldn't get it running because they thought a pipe was clogged or collapsed under ground (but really they just didn't turn a valve the correct way.) Recently almost burnt out my filter pump after being told to add granulated chlorine directly into skimmer. Brought water sample into store, was told to wait while readings were taken. After 30 minutes I asked about my sample results and was told they were given to someone else by mistake. This is the short list..over the past several years my husband and I have been pushed around, misguided and left with a hefty bill time and time again here. I think it goes without saying but we clearly need to seek out a new store with more knowledgeable staff that we can relay on!

Super knowledgeable staff - 100% recommend their services! Perfect place to go for first time pool owners - they know their stuff and can help you get your pool up and running with all the right chemicals and products. Don't waste your time going anywhere else!

Amazing customer service! Always smiling and ready to assist. I buy all my pool stuff from here and rent skis every winter! Their prices are reasonable and they always explain why it's priced the way it is if you have concerns. They also always have new cool stuff in the store. They are always staffed up to make sure you get the best help you possibly can. Definitely recommend sahara pools to all my fellow pool owners and snowboarders!

Last several things I purchased from Sahara fell apart in a few weeks: a skimmer net - the netting come apart from the hardware; a vacuum head - cracked in the middle and was ruined; a tub of chlorine tabs - the handle broke off while I was carrying it and fell to the ground cracking the container. Is Sahara just buying the cheapest stuff it can find? Tried to call and was left on hold while they tried to find the woman in charge. I'll be shopping elsewhere after years of shopping here.

Fantastic Service! The store is very clean and the guys and gals inside were very helpful. Everything I need was in stock and readily available! Thanks Team!

Sahara Pools has done weekly services on my pool since we moved into our house 7 years ago. We have never had an issue and the boys are all very personable. One of the boys, forgive me I think his name was Jordan, even walked my dog for me a when I hurt my leg last summer. Aside from that, I've had very few issues over the years with my pool and when I did have an issue, Sahara pools came to my home quickly and easily found the problem and fixed it! I've recommended them to many of my friends and will continue using their services for years to come!

Fantastic service. I couldn't be more pleased with the pool technicians attention to detail, concern for the customer and the companies obsession with making the sure the customer is satisfied. We previously used PM Pools and the service as well as the business tactics were unsavory. I reviewed my pool opening bill from PM Pools with the owner Donna and she was embarrassed as industry professional. That's when I made the decision to go with Sahara Pools. Their lead technician Ryann is not only good at his job because he knows his business but also because it comes across that he actually is concerned that the job is done right and takes pride in his work. Personally, I consider Sahara Pools do be one of the best of all the home services we use. I have worked with Sahara for the past several years and couldn't be more pleased. Thanks Dana Smith

Absolutely love Sahara Pools! Everyone is always so helpful and friendly there :) They know what they are talking about and willing to help with any problems thrown at them. I recommend them for any supplies you need or maintenance or service needed on your pool!

Very experienced staff. They do a great job cleaning and fixing pool/hot tubs. Have been using them for the last 10 years.

I would not mind paying the outrageous rates, IF they actually did their job. The technicians are pretty incompetent. They have no idea what they are doing, except for the basic tasks. No clue WHY they are doing what they do, and do not understand the pool equipment. Their office staff is not at all helpful and totally untrained. On top of everything, they are arrogant. Use at your own peril.

Everyone as Hunterdon Ski n Snow knows exactly what they're talking about and is happy to help any customer. No matter the level of skill, there's boards and skis for everyone!

This was the first and last time I will use Sahara Pools. They are super expensive, and their website is very misleading. I paid $465 to close my inground pool, when I had never paid more than $275 in the past. The advertised price is $335. I find out now, that doesn't include chemicals or cleaning the filter!!!! They put antifreeze in pipes without asking. The site says its $85 extra, which led me to believe they would ask first. I called and complained, and they said it was part of the chemical package. WINTER CHEMICALS ARE NOT PART OF THE CLOSING COST!! They changed my plugs, but never told me, and never left my old ones to examine, another $16. They never even opened my filter and rinsed the D. E. filter fins. I called and complained, they said it was $40 extra!!!! I would have addressed these issues sooner but you dont get a copy of the invoice at day of service. It comes in a email weeks later, and the service is paid with credit card, which you give online when signing up. Very Shady.