ali
Google
I stopped by Saigon Matcha Arts last week for a quick drink and ended up having one of the best customer service experiences ever—thanks to Quan! From the moment I walked in, he greeted me with the warmest smile and genuine enthusiasm that instantly brightened my day.
I had a few questions about the menu since it was my first time there, and Quan patiently walked me through the different matcha options, even recommending a drink based on my taste preferences. He noticed I was on my laptop trying to study and offered to refill my water without me asking—small gesture, but it really showed how attentive he is to customers.
What really impressed me was learning that Quan is also a full-time student maintaining straight A’s. You’d never know how busy he is from the way he carries himself—always positive, calm, and focused on making sure everyone has a great experience. Even when the café got busy, he never lost his smile or sense of professionalism.
It’s rare to meet someone so hardworking and kind-hearted at such a young age. Quan truly represents the spirit of Saigon Matcha Arts—warm, welcoming, and full of good energy. I’ll definitely be back, not just for the delicious drinks, but because of people like Quan who make this place special.