Nataly N.
Yelp
Hmm... based on my most recent experiences, I might sadly have to dock my rating for this place. I haven't seen the really good server from my last review in a while, and the most recent staff serving me has been less than warm (with my most recent visit being served by the owner himself). The food quality has also slid quite a bit.
During one recent visit, I was feeling a bit under the weather, so I came in specifically excited for a piping hot bowl pho to comfort my soul. My server soon showed up with a bowl of tangled noodles, few lukewarm toppings, and nearly no broth... This was a $15 small bowl, and I could not see the broth unless I tilted the bowl 45 degrees and pressed down the noodles with my spoon.
If anyone has had pho before, I am confident they know that pho broth is a key ingredients in pho. When I asked my server about it, the conversation went as follows:
Me: "Hi, excuse me Miss, there seems to be a lot less broth than usual in my pho. Can you guys please fill it in a little bit more?"
Server: "Sure, let me check with the kitchen."
Server comes back: "I can give you a little bit more, but that will be $2 extra."
Me: "Oh... that's kind of unusual. There's supposed to be more broth. Currently, almost none of the ingredients are submerged and they are cold. I don't want extra broth - just the normal amount."
Server: "Let me check again."
She comes back: "So... we're giving you less broth because most people end up throwing it out."
Bizarre... as a way of background, I deeply understand that it takes a lot of work to create a good broth and it's heart-breaking to see customers waste it... WHICH IS A BIG REASON WHY I always drink all of my broth, and if I am paying full-price for a not-so-cheap bowl of pho, they should be giving me the appropriate amount of broth regardless of what other customers do with it. It was very odd and disappointing, as I have spent a lot of money at this place as a frequent customer.
On another recent visit, I came in for lunch and while the pricing of lunch specials went up by $2, the portion size decreased (or at least, the amount of filling in the lunch banh mi decreased compared to previously). The service was also off, where the owner was really warm toward a couple sitting near me, then suddenly cold whenever he turned to me, for no reason that I can think of. It was very noticeable in a nearly empty restaurant, a bit unsettling, and not a great way to retain regular customers.