Victoria K.
Yelp
I have kept quiet about this for a while but honestly, I can't anymore. I've been eating at Saigon Kitchen for over 5 years and after the new owners took over 2 years ago, everything has gone downhill. The service is worse, the portions are stingy, and the staff are dismissive and won't do as asked. The food quality is decent, average for vietnamese, but overall, I won't keep returning if this continues. I get takeout at least twice a month and every single time I have to ask for sauce cups to be filled because they always come half full. Not a single time have they ever been filled all the way despite being asked, and I've even had staff return with 3/4 full cups refusing to fill them all the way. It's gotten to the point that every time I go in, I have to physically pull the sauces all out and ask AGAIN to get the fair portion. They also charge an extra DOLLAR for every single extra half full sauce cup. If they were full to begin with, I wouldn't need to buy extras. This scamminess is exhausting. There is less meat in the pho, less meatballs (a single halved meatball instead of multiple as there used to be and as the menu advertises), the summer rolls are smaller portions, almost all the food is smaller portions, the Thai tea now suddenly comes in a shrunken 12oz cup instead of the regular 16oz cup it has always come in, and the cheapness can't be overlooked anymore. Anything to squeeze a few more undeserved pennies out by giving stingy portions, right? It's shameful. Owner should be embarrassed scamming loyal customers out of the generous portions we have always gotten so they can line their fat pockets more.