Leo U.
Yelp
I've been coming to the pizza bar-restaurant to watch Tottenham Hotspur games for almost four years, but every day it keeps changing because of the owners. They have a lazy and crazy attitude, and their service really sucks. The only trick to getting them to improve is telling them, but they call customers liars. Nobody comes to the bar just to sit and watch TV because everyone has a TV at home where they can watch the game. We always go to sit together with other supporters and have fun while supporting our club.
Recently, it was a shock when I went to this place and was really mistreated by two ladies who claimed to be the owners. People come to the bar to have a good time, but all you get is bad attitude from the bartenders and owners. When you own a bar, you expect to serve people who come with different attitudes, but they all have one thing in common: they come to have a good time. When I walked in, I was happy and excited for my team's game and expected a nice smile and some conversation, but these ladies seemed unaware of what they're doing. They just vent their frustration on the people who come to have fun. When you call them out, they call you a liar.
Of course, I was escorted out by the police because I was trying to buy a beer, but this lady with the attitude just smiled dismissively--maybe because I'm a foreigner or because I'm Black, I don't know. I just wanted to try and find out. Another lady, whom I thought would listen, instead called the police on me, and I was escorted out again. I tried to explain my point of view, but she attacked me. When I look at other reviews, they call everybody liars instead of saying they are trying to improve to the best of their ability and give every customer good service. Instead, they just attack.
I was in shock, and she lied that I was escorted out because supporters pushed me. If you really want to tell the truth, I believe every bar has cameras; they should release the footage to show what really happened. They are just trying to cover their own mess instead of admitting fault and saying they will improve next time. This shows their character, and they should be checked by authorities in charge of licensing and inspecting restaurants to see if this place really follows protocols.
It seems like these two ladies will collapse this place, which many laugh at, and they decided to ban me because they claimed I didn't want to buy anything. For four years, I've been coming here as a customer; I am not the only one who sometimes doesn't buy anything. Even if you don't want to buy anything, they could at least provide water for customers. Not everybody drinks alcohol; some drink water or juice. That would show good character and a smile so customers feel better and want to come again.
You need to do better!!!!