Saison North

This property operates on a bait-and-switch model, and my experience fell apart immediately after signing the lease. Before signing, I was told my unit would include an in-unit washer and dryer. After signing, when I followed up to ask when the washer and dryer would be installed, a staff member responded unprofessionally and told me, “Please don’t be one of those people coming down here every day asking about the washer and dryer.” That alone was inappropriate. More importantly, this building has been open for nearly two years, and there are already residents living here. That makes it very clear that I am not actually getting a washer and dryer, despite it being discussed prior to leasing. The apartment itself was not move-in ready. There was visible hair, food residue, dust, and stains throughout the unit. This was discovered immediately upon key pickup, before even moving in. Safety is another major issue. The parking garage is open to the public with no gated entry and limited cameras. I encountered an aggressive homeless individual walking through the garage at night, which raised serious concerns about resident safety. Multiple things were also not disclosed until after signing, including trash policies and inconsistent pricing compared to online listings. Deposit information changed at the last minute as well — I was told one amount, prepared payment based on that, and then informed at key pickup that the amount was different and would be “applied later,” which was never explained beforehand. I was also explicitly promised a $100 gift card as part of move-in. When I asked for it at key pickup, I was told the leasing agent didn’t want to bother the supervisor because she was on vacation. I never received the gift card. There was no follow-up, no timeline, and no accountability — just another promise that disappeared after the lease was signed. Rent credit misrepresentation: The advertised “$500 off next month’s rent” was not honored. What stood out most was how dramatically the staff’s attitude changed after signing. Before signing, everything was friendly and accommodating. After signing, concerns were dismissed, questions were met with attitude, and promises suddenly became inconveniences. This experience was misleading, unprofessional, and disappointing. I would strongly advise anyone considering this property to get every single promise in writing and be cautious of anything that sounds “coming soon” Issues Experienced: Washer and dryer misrepresentation: The availability/condition did not match what was advertised. Unit cleanliness: The unit was not properly cleaned at move-in. Parking and safety concerns: Parking is problematic, and safety issues were not disclosed. Trash disposal not disclosed: Trash procedures and limitations were not explained beforehand. Pricing discrepancies and lack of disclosure: Fees and pricing did not align with what was originally presented. Deposit confusion and inconsistencies: Conflicting information was given regarding the deposit. Overall, this property has been misrepresented, and I would not recommend moving here. If you’re considering moving here, don’t. The living conditions are unacceptable.

Okay so let me just say that there really is light at the end of a dark tunnel. I previously wrote about an apartment complex that was … well not the best. I was able to leave that place but thankfully found a forever home at Saison North. I was greeted one late afternoon by a lovely lady named Elle who helped me above and beyond. Now I know how hard it can be to work in a stressful environment especially dealing with the public and you all know the public can be challenging at times but Elle, yeah she definitely was up for that challenge. I explained my situation and as Elle sat and listened to me rant on and on I could tell she really listened because other places would lowkey diss me or zone out. Elle went over everything I needed to know about the property including some history on the location. That same day I applied. She even waited after her closing hours so I could run and get a money order at the local store nearby. She showed me a unit but had already told me she could only show me that unit so I could see the layout and then said that she would have the unit ready once my application was approved. Now I probably would’ve said oh no after what I had just went through but Elle made me feel like I could trust her so I did. I showed up after my app was approved and she showed me the unit I would move to and let me say it is breathtaking. My view is the best I have ever seen when it came to a place to call home. No one has lived in this unit and it is perfect. Now normally this would be my happily ever after ending but of course with all new places there’s a few things that the unit needed. But I didn’t have no worries because Elle made sure to follow up on the emails or phone messages I sent and All the work orders I asked for. Elle would even send updates on items that I completely forgot about. Elle really does her job well and she’s very thorough with everything so that way you are not surprised about anything. I’m thankful for Elle and Saison North for helping me find a place that is a perfect fit for me. So if you’re in the need of a nice property that’s always kept clean outside, ensures you always have a covered parking spot, staff that are very thorough with paperwork or work orders then go check out Elle and the staff at Saison North.

This review is for Misty Hernandez Regional Property Supervisor, Saison North Apartments. Misty recently helped me with the gym Fob Key access and timing. She handled everything quickly and professionally. Her clear communication and genuinely supportive attitude made the process simple and stress free. I truly appreciate her kindness and the excellent customer service.

Congratulations We would like to thank the managers and employees of the complex for their conscientious work and every interest in creating comfort for residents. Living here, we feel protected and calm, as all household issues are resolved quickly and professionally.

I’m sure this may be a nice apartment complex and a quiet however, whoever works the front desk left a bad taste in my mouth and totally discourage me from applying. The lady made an assumption that I wouldn’t be able to qualify without asking my income restrictions. Then , she laughed when I asked about availability at a later date, informing me that they don’t hold units and overall she seemed overwhelmed and overworked as she was the only one in the office again beautiful apartment complex I would’ve loved to torted but first impressions matter.

Wonderful place to move into. Everything is close and convenient. Had excellent help by Ernesto Santillan with the move in process and every question was answered without a flaw. I recommend others should come by and experience the joy I had getting my apartment,10 out of 10 in my books. Keep up the good work Ernesto and team.

This property is so unprofessional it’s just outrageous children out of control adults fighting and screaming. This property should be ashamed there is only one adult that works in that office and she is not given the credit due. I don’t recommend living here at all I’m taking legal action against this property. They had a bunch of fake charges for water and billed for 3-5 months and this bill was 500$ that’s ridiculous. The owner of this build is rich and doesn’t care for the people otherwise they would evict these adult children renting their. Cursing staff members and other tenants and they still live there I think not.

I've been living at Saison for over a year now, and I’ve had a great experience overall. The management and maintenance teams are responsive, professional, and friendly. The property is clean, well-maintained, and feels safe. I especially appreciate the secure entry and well-lit parking areas. If you're looking for a comfortable, well-managed, and conveniently located place to live, I’d definitely recommend Saison.