emily l.
Yelp
HORRIBLE WAITRESS! I come here often because I love the food and usually enjoy the service here, but today I had the worst experience in my life with my waitress. I was sat by a young man that was sweet and helpful, but when it came to my waitress, an older asian lady, she was not helpful! My husband and I took advantage of their 8.99 lunch special and enjoyed 5 beautifully made rolls, but our waitress would constantly stare at us while eating, which made us quite uncomfortable. When it came to paying, we asked if we can use my husband's military discount, but since it was already a discounted meal we couldn't, which was fine! She was staring hard at the screen while we selected our tip. Important note, we like to tip our waiters/waitresses in cash so they can have it directly. We selected 0% tip with intent to give it to her in cash and asked for our receipt as well. She gave us a weird side eye before leaving to grab our receipt and when she came back, she decided to leave us with a slick comment. "Next time I'm going to charge you guys in full" and said something else at the end that we couldn't catch. That left us dumbfounded and we just decided to leave and not tip. I talked to my husband about the situation and we noticed little things beside the staring and slick comment, we ultimately decided that we should let her manager know. I am the type of person to not complain and go about my day. I also always come with respect and a positive attitude. I don't know if she was having a bad day, but that was so uncalled for! We called the store shortly after and was greeted by our waitress again. I politely asked for a manager and was told they weren't in. I asked when they'll be in, she said she didn't know and never knows their schedule, so I asked to speak to the young man that sat me down but got hung up on! I called back, changing my voice this time, asking to speak to the young man. He was super understanding and helpful, overall amazing listening to my experience! I usually don't eat out because I'm a broke college student, but still try my best to tip. Sometimes some people just want to treat themselves and don't have enough to tip and being met with this type of service is just discouraging especially if you are trying to treat yourself or celebrate! I hope to no one experiences what I had with my waitress.