Saravana K.
Google
I would like to share my honest opinion on this hotel I stayed in Dec 2025.
The hotel itself is generally very good. The facilities, rooms, welcome drinks, and overall ambience were pleasant and left a good first impression.
Unfortunately, my experience with the front desk staff completely overshadowed everything else.
I had arranged a luggage pickup service prior to check-in. On the day I arrived, I specifically checked with the hotel staff about the procedure for handing over my luggage on check-out day. The instructions were clear: I only needed to provide the transaction number, and the hotel would handle the rest. The luggage delivery company had also provided similar instructions.
On the day of check-out, I went to the front desk to hand over my luggage. This is where the experience turned extremely sour.
I approached a front desk staff member/manager (non-local staff India origin) and asked for the luggage tags required for the delivery. He asked if I had made the booking myself, and when I replied yes, he immediately insisted that it was “not the hotel’s responsibility” and that I had to settle everything on my own. I tried explaining, calmly and repeatedly, that I only needed the luggage tags and that the delivery company had instructed me to obtain them from the hotel. He refused to listen, repeatedly stating that there were no tags and that I should contact the company myself. He then walked away.
I was left confused and unsure of what to do. While I was trying to contact the luggage company via WhatsApp, the same staff member returned and again insisted that I should call the company, repeating that the hotel does not handle this. At that point, I was extremely frustrated, especially given that this was early in the morning and entirely avoidable.
I then approached another front desk staff member, a local staff, and explained the situation. The issue was resolved in literally two minutes. He asked for my transaction number, room number, and the delivery company’s name, wrote it on a piece of paper, attached it to my luggage, and said it was done. That was it. The entire time, the first staff member simply watched while his colleague resolved the issue effortlessly. This clearly highlighted a lack of training, understanding, or willingness to help.
To make matters worse, shortly after, my wife and I went to get a coffee before checking out. We were told by the same non-local staff member that the coffee was only free from 10am. While we were early, a cup of coffee hardly seemed unreasonable. However, the situation escalated when he told my wife she could not take it—even though the drink was already being dispensed—and then proceeded to dispose of the drink in front of her. This was done using a glass cup, making the gesture feel unnecessary and disrespectful.
The first and last impression of any hotel is its staff. Rooms, facilities, and food become secondary when basic hospitality and service are handled so poorly. This experience reflected badly on the hotel as a whole.
Because of the front desk service we encountered, this was not a pleasant stay, and I would not choose to stay here again nor recommend it to others.