Jessica A.
Google
Extremely disappointing experience, especially for a birthday celebration. We made an online reservation that guaranteed a table for 10 people. When we arrived, the manager, Santiago Gonzalez, told us the only way to honor that reservation was to agree to a $600 minimum spend something that was never disclosed anywhere during the booking process.
This wasn’t about the money. We likely would have spent that or more. What made this unacceptable was the lack of transparency and, more importantly, the rude and dismissive attitude we were met with when questioning it. Being blindsided and spoken to that way completely ruined what was supposed to be a birthday celebration.
If there is a minimum spend requirement, it needs to be clearly stated before customers arrive, not sprung on them after they’ve shown up with a full party. Poor communication, poor management, and a total lack of professionalism.
Will not be returning.