Salem Hospital

10.5 hours in the waiting room with “abnormal” EKG. This is the entirety of information I got in that span of time in regards to the electrocardiography findings. To say it was disappointing would be an understatement. I tried very hard to be extremely patient as I realize that if it were catastrophic, they likely would have brought me right back. Unfortunately, after 10.5 hours I told them that I had to leave. I asked if they could just tell me what the abnormality was on the EKG and they said only a doctor could Provide that information (which i truly so understand)so I would have to continue waiting Buttttttt my blood work looked good. I Reluctantly went home, wondering if I was a ticking time bomb. I know some of the most incredible nurses and doctors that work in that ER, but unfortunately, the Waiting room needs some serious serious work in keeping patients feeling safe and comfortable. The woman I was seated with in the waiting area, had a broken femur and waited there 6 1/2 hours before she was seen, given any kind of medication, x-rays, or a bedpan to use the bathroom. Again, I am sure they work very hard to provide top-tier care once behind the door but unfortunately, with the combination of so many local hospitals, closing and mental health facilities closing These poor people are bombarded with work beyond capacity. A man struggling with mental health issues stared me down and followed me around the waiting area every time I moved because I was uncomfortable he then Proceeded to tell everybody about how he was murdered before and he found the secret to feeling better and its enemas. Yeah so we can do better. Just communication alone works wonders. Half the people in there just need a hug or a quick triage to tell them they’re OK and they’ll be out Of the way, including myself.

Today, my Mom went into radiology to have a biopsy and was greatly taken care of by NP. Melissa Dunford. My mom speaks and understands very little English so she was super nervous! This was her first surgery and wanted me with her every step of the way. Unfortunately, that was not possible, which is understandable. I waited in my car instead of the waiting room. Melissa called me to let me know the procedure went well and where to go to wait for my mom. My mom told me Melissa was very compassionate and kind, and I truly appreciate her for that! Thank you to you and your team! - S. Oil and family

horrible. needs to be under investigation immediately, rude and immature staff who talk about inappropriate things infront of patients and the doctors and security are incredibly rude and unprofessional. They let patients sit in the waiting rooms for 10+ hours without a care in the world even if the patient is in critical condition and have no respect at all. Please go to Beverly hospital or any other one if you want to save yours or a loved ones life.

My experience at Salem Hospital was overall positive. I was taken into triage and given a room fairly quickly, which I appreciated. The staff were friendly and professional, and the doctors were attentive in evaluating my condition within a reasonable time frame. While hospitals can be stressful, the team did their best to make the process smooth. There were some expected wait times, but overall, the care I received was thorough. I appreciate the staff’s efforts and the quality of service provided.

Grateful for the care bring provided to my grandmother and in general, the majority of hospital staff interacted with were wonderful. Others who were less friendly were likely stressed. The food provided was horrible though and I'm utterly confused why a place regarded for health and recovery would feed people so poorly. That's a more general view of hospitals.

Went to the ER on Sunday with a bit of an embarrassing problem. The front desk told me that they don't offer what i was looking for, but told me I could talk to a nurse and see. I was brought in, talked to a couple nurses, and ended up seeing Dr. Elizabeth Lyford who really heard me out, was completely judgement free, and in the end was able to help me with my situation. I left feeling so thankful and very relieved. In total it only took about an hour from walking in the door to walking out. It would if been very easy for the doctor to just tell me no, they couldn't help me, and send me on my way, but instead she was compassionate and took my issue seriously. I didn't get a chance to thank her, but I think the she definitely deserves recognition.

The workers here are EXTREMELY rude and unprofessional. Hospitals are supposed to help you, not treat you bad. It doesn’t matter if they’re having a bad day or not, they should NEVER raise their voices at a patient. Wait time for the emergency room is very long, which I understand, but the fact that some patients are ignored instead of being reassured is not only rude, but also unsafe. One of the workers here cussed at a patient when all the patient did was express concerns about their health. After reading other reviews, I think something needs to be done to improve the environment and safety for all patients.

A few weeks ago, I had to rush my son to Salem Hospital by ambulance after a dog bite, and from the moment we arrived, the pediatric team provided the best care imaginable. Not only did they treat him with expertise and compassion, but they also went above and beyond by recommending a plastic surgeon at Mass General to ensure the best possible outcome for his healing. My son required follow-up rabies shots, which meant additional visits—three more times to be exact. Every single time we came in, every person we interacted with was absolutely incredible. The kindness, patience, and professionalism of the entire staff made what could have been a traumatic experience into something seamless and reassuring. What truly amazed me was how they handled my son. He is almost three years old, and I’m sure anyone can imagine how terrifying it could be for a toddler to get shots. But the staff made everything so easy, comforting him in a way that made him feel safe and happy. He was never scared—something I never expected in a hospital setting. Their efforts lifted so much weight off my shoulders as a parent, and I couldn’t be more grateful. I’m not usually one to write reviews, but exceptional care and kindness should never go unnoticed. Thank you to the entire pediatric team at Salem Hospital for making such a stressful time so positive for us in every way. Your dedication and compassion truly make a difference!

My mother was brought in on Saturday because of a bad fall. Everybody has wonderful. Very nice. Very attentive. She is on the Phippen floor. Her daytime nurse Dylan is a traveling nurse out of NY. He has been absolutely fantastic. He helps her out before her tests and has just been very helpful. They all have but she really has a soft spot for Dylan. Definitely recommend.

this is the worst run emergency department I've ever had the displeasure of visiting... 14 hours and still waiting to be seen... they are totally disorganized and understaffed and do an incredibly poor job of keeping patients apprised of their place for being seen

I have no idea what kind of people get bad treatment here, but I just delivered my second child here and had another wonderful experience. I was here for 5 days and found the staff to be friendly, accommodating and practically falling all over themselves to help me and my baby. After a long induction, I pushed for 2 hours to get my son out and had to be scheduled in for an immediate c-section when he got stuck. One of the nurses stayed with me the whole time and even stayed late so she could be there with me. The aftercare nurses helped us so much with my newborn and my post surgical care. Even the janitorial staff was sweet and friendly! These people in my opinion are saints, I could honestly not have asked for a better experience. I will say to skip the hospital food, kitchen staff was lovely but the food was not so much lol. We ordered takeout instead, no big deal. :)

You couldn't ask for a more caring team of nurses! Love. Love. Love!

The birth of our second child at the Birthplace was a wonderful experience. The natal unit nurses and doctors were wonderful -cheerful, supportive, and attentive. It was post-birth when the attention, support, and cheer virtually disappeared. Despite repeatedly asking for a lactation consultant in the 48 hours post-birth, we never saw one. Messages left with the lactation consultants after leaving the Birthplace were never returned. Our pediatrician eventually recommended we seek someone out at the Beverly Hospital, where they immediately scheduled an appointment for the next day. There were many other dropped passes while we were there, but not responding to a mother who needs help breast feeding is pretty big. One other thing, and this is a little nitpicky. My wife was craving something cold the night after the birth, so I went out and bought some popsicles and Klondike Bars and put them in the fridge that had numerous signs saying "This Fridge is for PATIENT FOOD ONLY." Even though I took the extra precaution of labeling both boxes, *everything* was missing within 6 hours. Now I get that working in a hospital is no walk in the park and I am not going to lose sleep over some stolen popsicles... but really? I brought in a big basket of pastries for the entire staff. I would have been happy to have gotten you some ice cream instead if that's what you were craving.

I had my first baby here this past March and had a great experience. When I was pregnant I came across a few not-so-stellar internet reviews on this place and it freaked me out. So, to spare future moms-to-be the worry, I told myself afterwards that I'd have to write a review of my *very* positive experience (and for what it's worth I talked to half a dozen other moms in-person who delivered at the Birthplace and had the same great experience I did). From the moment we came through the doors (at 6am after my water broke in the parking lot!) until we left with our new little guy in hand, the entire staff here was so accommodating. I especially can't say enough great things about the nurses- my husband and I were impressed by every one we encountered. They took the fear-factor out of labor and delivery and once our baby arrived they hand-held us through the first few nerve-wracking days and nights with a newborn. By the end of our stay I was afraid we'd worn out the 'call' button, but the nurses here really seem to care about the moms and babies (and the partners too!) and no questions or concerns went unanswered. The facilities were nice and clean and everyone gets their own room, which was a non-negotiable for me. I'd definitely recommend taking a tour beforehand to see for yourself- they gave us a tour as part of our Isis childbirth class (also at Salem Hospital) and it really put us at ease. In short, I'd recommend the Birthplace to anyone and I plan on being a repeat customer for any future children.

It's very busy at this hospital. I was told when we did the tour there was a Jacuzzi tub in all but one rooms that is not true. I got the one room that didn't have it and the worse room on the floor. I wanted an all natural birth so wanted to be able to walk around which I wasn't allowed to because of pitocin. The rooms are clean and the many ladies I have during my labor were sweet especially Suzanne who helped me through it all. The food wasn't awful but I wish I knew u could order whatever u wanted instead of just getting what they wanted to give you. The post labor experience wasn't my favorite like Diane was amazing but that was it. They didn't seem to really want to help me and just weren't my favorite. Overall it's a nice place but I wish things were told correctly to me

I had an awful experience here. I went in to be induced at 41 weeks. I was in labor for two days. During the second night, the baby's heart rate slowed dangerously due to the stress of the pitocin. At one point it stopped all together. It was terrifying. We called for help, which came late and infrequently. We did not trust that the staff was monitoring us, so my husband sat up and watched the monitor himself all night long and went to the nurse's station to bring somebody to the room each time we were alarmed. The next morning, I had a c section. It was entirely unnecessary and could have been easily avoided had the doctor simply not broken my water. I know this because the two surgeons discussed it with each other in the middle of my surgery. There were a few nurses that were very good, but on the whole, the post-surgical care was awful. 24 hours after my surgery, one literally pulled me by the arm out of bed toward the bathroom. I started to cry that I was in pain. She told me that I was not in pain: I was only scared. It turned out that my skin had reacted to the glue they used on my bandage and a 2"x3" chunk of it was literally being pulled from my body each time I moved. They brought my pain medication to me late - sometimes by as much as two hours - EIGHT TIMES during my stay, including three times on the day of my surgery. I had to keep track of when I was due and send my mother to the nurse's station to remind them 15 minutes prior each time. That didn't even get them on time despite the fact that a doctor came in to lecture me about how important it was that I received pain management timely. On the third day, when I requested medication that was an hour and a half late, a nurse *yelled* at me about how she had other things to do. The close of the incision was done incorrectly. My muscles are lined up incorrectly and the skin is puckered more than half an inch. Over a year later I still have pain. I will need plastic surgery to correct it. On the whole, they ignored my concerns. I am not sure the nurses even knew that I had been in labor because they refused to give me ice and other standard treatment that would have helped ease the cervical pain associated with a balloon catheter and two days of pre-delivery manipulation. I thank god that I did not have any life threatening complications like the woman above because none of my complaints were taken seriously or addressed.

Please please please if you have a loved one hurt after a fall . Do not bring them here they will re direct you to Brigham and Woman's hospital. He had a TBI from a file after the CAT scan the nurse has the Addessi need to say what do you want to do. I'm like save my father's life then they go there's no Neurosurgeon on staff. This place used to be great 30 years ago it's all about quantity not quality anymore it's a rip and run do not go there please please please I would give this place negative stars if I could

Do to the simple fact that I am a single mother the closest hospital to a friends house where I could leave my 8month old baby was Salem Hospital Emergency room (I live in Everett).I arrived at 6:30. I waited till 8:30 to inquire about the remaining duration of my wait. Around 7:45 a man walked in and had been rambling out loud of his tours in the military. He continued to ramble and as he did the two people sitting at the front desk at the time ( tall African American male dressed in all brown and a tall more well rounded causation woman in a blue/grey top) just sat there and laughed and whispered. They weren't making it a secret who they were discussing. Making ill-mannered comment about how he's been there all day and how "crazy" he is. Excluding the facial expressions they were making as he screamed his back hurt they were making odious comments. As if that weren't enough, I'm finally called back to sit on a stretcher in the hall in the back only to hear Hanna and Jessica discussing another patient right in front of everyone in the hall making comments like " he was just here rolling around in a wheelchair and didn't want my help.who brought him here, oh hi Uber driver welcome to my shit show (all while having a smug look on her face) As if she's getting paid by the patient and didn't have the time. I was extremely disappointed to the way she handled the situation. There are things you shouldn't say out loud at work even if it does bother you. Waited another hour at this point I've just been sitting from 6:30 to 10:00 before being seen or spoken to by a nurse. The only thing that helped my visit was my assigned nurse practitioner! Very sweet/real upfront with what was going on. She was in and out in less than an hour. I was very pleased with and appreciated her service.

I had my baby here and it is so gross. The nurses are mostly young, ignorant brats that pay no attention to anything you need nevermind your comfort. Go To Beverly! I Had my 2nd baby in Beverly and it was like a 5 star hotel.

My wife and I had a planned natural birth, and then an induction, and then she had a complication and needed an emergency c-section part way through induction. The nurses and doctors were top notch here and we both felt very well taken care of. The emergency c-section needed to be quick because of potential blood loss to mom and child and the doctor was clear, decisive, and led us through the process. The lactation consultants each have their own tricks but we left feeling like we had a good overall toolbox to take home and work with. They were very patient overall and understanding of unique conditions. The nurses I can't hep enough praise on--they were truly outstanding and very helpful at all stages. The facilities are great. I highly recommend taking the tour before you decide to get a better feel for the place but the rooms are nice, clean and very comfortable. Tips? Get your birth plan together but make it flexible. Empty out the bassinet they provide for your home nursery--there are some goodies in there! Send your baby to the nursery at night so you can get some rest. We are all breastfeeding now but needed the bottle the first few nights so that mom could rest after the major surgery. If you do leave early avail yourself of the visiting home nurse. It was a huge comfort for us to have a nurse visit us after our stay and see us breastfeed at home and kind of give the sign off on how things were going. Listen to the lactation consultants! They help you avoid your nipples falling off. Dads should bring a good pillow! I was hesitant after seeing some of the reviews here but personal reviews said it was great and I was glad that turned out to be the case. We would definitely deliver here again. Thanks Birthplace for making the beginning of our child's life so memorable and taking such good care of us!

Had I reviewed the Birthplace ten years ago, I would have had nothing but positive things to say. They helped me to bring my daughter into the world, and both of us came out safe and healthy, despite a few complications along the way. However, I gave birth to my third child there in March 2010, and they literally almost killed me. It was a VBAC, which was repeatedly encouraged for me due to other health conditions. That part was successful, and I don't believe it is the reason for the subsequent problems. And, to be filed under Good News, my son was healthy from the start. For me... not so much. About 12 hours after the birth, I began experiencing very intense, sharp pain in one particular spot in my lower-right abdomen. I told every nurse I saw that something was wrong, and that I needed to see a doctor ASAP. I spent two days being brushed off: "Oh, that's just gas pains. It's normal to be a little uncomfortable after you give birth. Drink some hot tea mixed with ginger ale, you'll be fine." It took 36 hours to get a doctor into my room, and then she performed a very cursory exam and agreed with the nurses. Three days after giving birth, I was discharged, despite continuing complaints of serious and increasing abdominal pain. I went directly from the Birthplace to the ER, and within 24 hours I had been Medflighted to MGH. I was in a coma for the next 10 days. It turns out that my "gas pains" were actually a case of my uterus rupturing due to a very serious infection, affecting both my abdominal organs and my blood. This was something incurred in the delivery room, and if I had been taken seriously from the start it could have been diagnosed with a simple lab test and treated with a short course of antibiotics. Doctors at MGH told my husband they had never seen anyone be as sick as I was and survive, and they were certain that if I had waited even a few more hours I would not have pulled through. I understand that illness and germs happen, and that some complications are inevitable. My complaint about the Birthplace is not the fact that I was infected in the first place, because life is all about risks... my complaint is that I had to *beg* to see a doctor, and even then I was not taken seriously. I am absolutely certain that, if this was my first baby and I had believed them about "normal discomfort" or if I was less attuned to my own symptoms, I would not be alive today. I have received health care services from a number of other departments at the North Shore Medical Center, with varying levels of skill - but the Birthplace is the only place where I felt overtly disrespected and ignored.

10:30 PM with an asthma attack. I walked in and didn't even have to go to into the waiting room. They took great care of me an I came out feeling amazing! All the nurses and doctors were so nice! 5 Stars

I was not happy at all with my experience at the Birthplace. I heard from others about the nurse's and staff but I went with Salem Hospital anyways. It was the only hospital my doctor was affiliated with. I loved my doctor and didn't want to lose out on having him deliver my baby. I had my first child in Virgina. I had a wonderful experience. I figured the Birthplace couldn't be as bad as everyone made it out be. Some people are just to sensitive. I'm a tough girl, I could handle it. I have to say I regret those words because I was so dissatisfied. Although I understand this is an everyday thing for the staff they should have kept in mind that having a baby is not an everyday thing for most women. The staff just seemed so blah. That's the only word I can come up with to describe my experience. Everything seemed as if it was like "Yeah whatever" I did come in contact with a couple good nurses but for the most part pretty much every other nurse seemed uninterested and uncaring. I don't know what it is with the employees in the birth center. I had to bring my son to the pediatric ER at Salem hospital in the past for a fall off his bike and the staff was out of this world and so friendly. They were so good to my son. I just don't understand how the same exact hospital has such unhappy people working just up the hall. I'd also like to add that I was told right away that it was frowned upon by the staff to have your newborn in the hospital nursery. I had my baby at 3:35 in the morning. I was almost afraid to ask if they could take her into the nursery. I mustered up the courage to ask and they did take her but I felt like I was committing a crime for God's sake. Not happy with my experience. I just hope in the future the nurse's take a little more pride in their jobs and treat patient's with a little bit more respect. I was nothing but respectful and polite but I was not treated the same.

I gave birth at the birthplace in July 20, 2012. I had a fantastic experience. Each nurse I had was attentive, loving, and kind. I felt like they all cared about my well being and the well being of my baby. Doctors were thorough and explained everything to me and my husband so we were able to understand everything going on. My room was kept well stocked, very clean, and anytime we needed anything, we were given it. Exceptional place to give birth!