M M.
Yelp
My family and I recently visited Saloon 16, and the experience was quite disappointing right from the start. When we walked in, the lights were off, leading us to believe the restaurant was closed. It felt eerie, as no staff were visible, and the place was silent. We had to ask a member of the hotel staff to check if Saloon 16 was actually open.
After confirming that it was, we entered again, only to find the only server lounging in a booth behind the bar. This lack of presence made the atmosphere feel unwelcoming and unprofessional.
We decided to order cocktails, enticed by the menu's promises. Two of us ordered a mimosa that was supposed to come with fresh strawberries. When it arrived, however, it was missing the advertised fruit. I inquired with our server, who informed me that they were out of strawberries--a disappointment given that the drink was marketed with them.
Two other members of our party ordered the coffee-based cocktail. After a long wait, they were informed that they were out of that as well.
Why were the women given drinks and not informed that they were not able to be made according to advertisement but the men were?
One of the biggest letdowns was the limited menu, which turned out to be even more limited than we expected. Some of us ordered biscuits and gravy, only to be informed after placing their orders they didn't actually have any gravy available. It's hard to believe a restaurant would serve biscuits without gravy--especially when it's featured prominently on the menu!
When the pancakes were served, they arrived without syrup. We had to ask the server for syrup, and when it came, it was in tiny 1 oz cups. We had to request several of these just to get enough to enjoy the pancakes properly.
Adding to the chaos, we noticed that half of our group received glass cups while the other half got plastic. It seemed like an attempt to minimize dishwashing rather than providing a cohesive dining experience.
When it came time to pay, our server informed us that she couldn't split the checks. This meant that one person from our group of 15 had to foot the entire bill, which was incredibly frustrating and awkward.
On a positive note, once the server was available he was pleasant and many of the dishes looked nicely prepared.
While I appreciate the effort that goes into running a restaurant, I hope this feedback helps you identify areas for improvement. I truly believe Saloon 16 has potential, these issues detracted from our overall experience. Thank you for considering this feedback, and I hope to see positive changes in the future.