Jennifer S.
Google
Good food, terrible service — left a bad taste overall
No doubt the food is good and portions are fair, but the service was so awful it ruined the experience.
My family of five went for an 8pm Sunday dinner. The restaurant was very quiet — about seven tables in use, mostly couples — and at least five servers were working. Three of us arrived first and were seated with three menus. When the remaining two arrived less than 10 minutes later, we asked for two more menus and were told there was only one available — in a mostly empty restaurant.
Couvert:
Server 1 offered the €3.50 couvert (a small assortment of bread with regular butter, black garlic butter, and hummus). Bread was cold and then never offered again, yet the condiments sat on the table through starters and mains before finally being cleared — was the hummus meant for my fish?
Ordering:
Server 2 appeared without introducing himself and abruptly asked if we were ready to order. His tone, pace, and body language were cold and unfriendly. We asked about the set menu, got the info we needed, and requested a few more moments. When we went to order wine, he pointed at a QR code and walked away.
Server 3 then appeared to ask what wine we wanted. Three of us ordered a bottle, and the other two asked for cocktails.
Drinks:
The wine arrived and was poured, but after 10 minutes we had to flag down yet another server (Server 4 — the only friendly one) to ask about the cocktails. They arrived much later and then the food followed, which was delicious and well-portioned.
After the initial wine pour, water was topped up by two different servers, and plates were cleared, but our wine glasses sat empty for 15 minutes with no refill. I eventually stood up and poured it myself. Server 3 topped it up only once more the entire night.
Dessert & Coffee:
Once mains were cleared, we were offered dessert. One dessert and three coffees were ordered. We were asked if we wanted the coffee with the dessert, and we said yes. Dessert came out and was finished before the coffee arrived — about a 15-minute gap. Why ask if you can’t serve them together?
Having worked in high-end restaurants for 15+ years, I was honestly done at this point and just wanted to leave.
Bill:
I went to the counter to request the bill. I had booked via The Fork and thought a discount was applied — it wasn’t. When I asked, two servers tried to sort it out and Server 3 rather rudely pointed out it was my mistake. Fine — I had no issue paying the €300 bill.
Server 3 insisted I return to the table to pay there and walked back with me. None of the staff had introduced themselves all night, and not once did anyone attempt to upsell, check in, or even ask for a tip — which would have been a firm zero.
Final thoughts:
Shocking service from start to finish. Cold attitudes, zero hospitality, no basic table awareness, and absolutely no professionalism. These people should not be in customer-facing roles.
This is also apprently a Michelan Star restaurant? - Ha!
Food alone isn’t enough — I do not recommend this place to anyone who values service.
