Michelle J.
Yelp
I called Sals on LB blvd on 4/2/24 when I was 2min away pulling up literally making my order. The owner Sally's tells me 20 minutes I'm like geesh ok. I pulled up seen two people waiting to get there food, so I waited my time because I was already parked outside by the time we finished taking my order. I decided to go inside because I'm 5month expecting so I needed to use the restroom, I asked Sally was the restroom opened she said yes it should be, once I get to the restroom she's coming from the kitchen to Unlock the restroom door from the kitchen side, washed my hands No paper towels, had to use my Dress to open the door with my wet hands, get to the counter to pay for my food, Lemonade already prepared with ice watering the lemonade down I get my food go to my car, fries are cold like they've sat longer than 20 minutes burger, warm, I called back inside to them know, her assistant was nice and helpful told me to come back inside they'll give me fries, soon I walked in the door, Sally started going THEE HELL OFF, saying " That's why we don't like to make food until yall here waiting to pick it up" I'm like excuse me who are talking too, you told me a time and I timed as i should, Sally opened my plate with her bare green fingernails hands, touched my fries next to my burger, after she just finished taking a phone order on register. We went back nd forth until she was like you want your money back, I'm like sure, literally messed up my appetite all day, Sally the owner really disappointed me. Never received this service from here, until this time. Need to be more professional & curiosity about your customer service and approach. It literally wasn't called for while other customers were in the restaurant.