Erica W.
Yelp
My husband had been wanting to try Salt and Straw since they opened, but every time we tried to go, the line was insane. I wasn't willing to line up half way across the parking lot and stand in the sun for an hour just for an ice cream cone.
Last night, however, the line was much shorter and we made it a point to stop in. I must admit that I was not expecting to like it after reading the menu. They have weird flavors like olive oil and a pear and blue cheese one. There were no real "common" ice cream flavors. I fully intended on letting my husband order whatever and just trying his.
That idea was before we were greeted by the staff. They have staff members come out into the line to greet you, offer samples (serious props for not using single-use plastic spoons for samples), and actually provide really legit customer service.
After sampling several, I had settled on the lavender and honey flavor, and my husband picked the snickerdoodle one. We both loved them and were super happy with our choices. We sat outside on the patio and enjoyed our ice cream. The waffle cones are the best I've ever had. My husband called them fragile, meaning soft, because they broke apart in just the right places, and never more than you wanted. It wasn't a messy waffle cone, if that makes sense.
Now back to the customer service. Most ice cream shops have one or two employees who stand there and stare at you as you figure out what you want, and don't offer anything useful past, "what do you want?" The old get your shit and get out vibe. But not here. The staff here are with you through the entire thing, almost feeling like a full restaurant waiter level service. Whoever comes out to greet you in line is literally there helping you and only you until you've officially decided on what you want and they hand you your order before moving on to the cashier. They answer questions, give recommendations and samples, whatever you need. There was never a rush. It really felt like that one employee helping us had all the time in the world to cater to what we asked for, and I appreciate that.
The level of customer service here is actually quite impressive to me, and was something my husband noticed as well. Now if my husband notices something like that, I know it's impressive! Because he rarely pays attention to things like that.
Would I return? Oh my, yes! I want to go back tomorrow. Lol. It really was just that good. My husband and I both really enjoyed it. Comparing other ice cream shops around town, this is the one we both agreed that we want to come back to often to try out other items on the menu and enjoy their wonderful customer service.
