Oluwatomi Solanke
Google
Salt and Pepper used to be my go-to spot. I’ve brought so many people here over the years – my mother-in-law, friends, even just random hangouts. The food has always been their strong point, and I won’t lie, it’s still good. But the service? These days, it's a real letdown.
Nowadays, it feels like there’s only one male server doing everything – taking orders, serving food, attending to customers. I don’t know if the staff are overworked or what is going on behind the scenes, but the change is obvious and recent. There used to be at least two ladies helping, now it just feels like a one-man show. The last time I came, the tables were scattered and dirty. I actually considered walking out. The next visit, things were cleaner, but the service was still painfully slow and not welcoming at all.
And that light-skinned bald guy at the front desk? Very unfriendly. Doesn’t say much, doesn’t help much. In fact, he almost adds to the frustration.
Food business is hospitality business – it’s not just about what’s on the plate. You can have the best jollof rice in the world, but if the service is poor, people won’t come back. At this rate, I might just stick to takeout. Sitting in has become stress.
I genuinely hope they can turn things around. I still like this place, but it’s not what it used to be.
– A disappointed but hopeful customer