Iker I.
Google
came in as a first time dinner today was shown to a table sat down on an empty restaurant with only one other table sat to he told i had to go move elsewhere for some reason i still dont understand, after i sat down another table came in and took the first table i was given ( still i dont know why i got move to another table ) , when ordering i asked for some wings for a starter and a kebab with chips as a main course ( quite a lot of food for one person i know ) . All food came at the same time as apparently they don't do starters here so by the time i got to the kebab it was not hot anymore , (Althought its fair to say that the food tasted really good ).
The worst thing in my opinion is the service ( litterally all tables were offered a choice of sitting on arrival apart from me ) and its almost impossible to get anyones attention as servers are with their backs to the floor constantly on their phones as you will be able to see on my photos. I have over 25 years of experience in hospitality and 20 years plus experience i'm managing restaurants and i wouldn't let one of my guest feel like they don't belong in my business just because they are dining on their own . Anyway i should have asked to remove the service charge off but i didn’t only because i know how important it is for waiting staff to get their tips , but i think that people should start realising that taking service charges for granted is not the way to go .
hope this feedback is helpful