Salvatore Ferragamo Brookfield Place

Wilson, the Chinese salesperson, has a pleasant demeanor and is energetic, but he falls short of being an excellent salesperson. Having sold Rolls Royce for a living, the qualities of a top-tier salesperson are clear. Wilson failed to remember his customers-me, even after multiple interactions, including several text messages. When confronted, his response was that he had many customers, implying that i am not a priority, and your business is not going to make a difference, This could be a cultural thing and the attitude diminishes the customer experience. Additional training is essential to enhance his skills and customer focus.

Love Ferragamo, their products are top tier. But the staff here needs a few training’s in customer service… spending a few thousand dollars on luxury items should come with luxury service, instead here it comes with nasty looks, poor body language, rude undertones and judgment.

Visited store for service on a Ferragamo item. Sales associate was rude and unhelpful. Highly judgemental and dismissive.

Today, I had such an unexpected yet absolutely wonderful experience at Ferragamo, Brookfield Place. I was not looking for anything in particular, but everything I saw I loved! While Gucci, LV and even Chanel are becoming a bit garish, all the Ferragamo merchandise was exquisitely crafted, stylish and modern. From the shoes and bags to clothing and accessories, the inventory was enough for me to contemplate. Noah, my sales associate was relaxed, informative and lovely to be with. I didn't feel pressured to purchase a thing, but I spotted a bag I had to have, so I walked out with a stunningly beautiful purchase. Actually, they were able to send my purchase via messenger to my apartment, since I had somewhere to go after shopping and carrying a huge shopping bag would have been an inconvenience. Thank you to the team at SF FiDi! I will be returning!

I am in utter shock how unbelievably rude the store is. I provided feedback to the manager given a poor experience. I’ve had multiple Ferragamo stores, and when I tell you the defensiveness and yelling at me over the phone I received was just appalling. Ferragamo continues to prove that it is a brand that worships at the altar of older white people. They do not welcome diversity and could care less about customers who genuinely are interested in the product. It is so sad to see a beautiful brand be represented by awful sales associates. It is embarrassing to see them brag about having a black creative director. But your customer service is stale and completely updated. Serious shoppers do not waste your time at the store. There are far better places you can invest your money. Outside of their dated old flats, half of the trendy pieces will be on sale anyways. So there is absolutely no reason to ever shop at the store. Complete lack of professionalism. A luxury brand should have employees that understand how to deliver luxury experience and communication. I’ve had better customer service at the bodega. By far this company has some of the worst sales associates. It explains why the short stories never full. The clientele here will continue to be homogenous.

Salvatore Ferragamo has not been a "go-to" company for me; my current experience could change my views. Entered on a whim, searching for an understated, high-quality belt, I was immediately welcomed with a perfect NYC balance of friendly-and-reserved customer experience. Superlative service! Although the store footprint is small, there is a good representation of products. I was provided with a couple of belt options that were well aligned with my needs and my more minimalist style. The belt was adjusted on-site.

Staff were polite and professional. My go to store when I need to do some shopping.

Even though I came without any appointment, the staffs were very accommodating : ) Unfortunately, they didn't have the item I had wanted, but they quickly checked with a nearby boutique that had it in stock.