Amy T.
Yelp
I recently visited Sam Woo BBQ Restaurant for a weekday lunch, expecting a pleasant dining experience but was left disappointed. The restaurant was almost empty with only a couple of tables occupied, which initially seemed like a good sign for quick service. However, that was not the case.
We were seated immediately, which was the only prompt service we received throughout our visit. After being seated, the staff seemed to forget about us. Attempts to catch the attention of the waitress were futile, resulting in a 15-minute wait just to place our order. This lack of attention and service was a recurring theme throughout our meal.
I ordered a whole duck with three white rices for our party of three. The duck was served lukewarm to cold, which was less than appetizing. While the taste was just okay, the size of the duck was surprisingly small. It was barely enough for the three of us and consisted more of fat and grease than actual meat. The white rice, a staple that should be hard to get wrong, was mushy and not at all appealing.
The service issues didn't end with the meal. Trying to get the check proved to be another challenge. Our attempts to flag down a waitress were ignored, forcing me to stand up and attempt to pay at the counter. Even then, I was told to sit back down and that the check would be brought over to us.
In summary, the disappointing service, the quality and presentation of the food, and the overall dining experience at Sam Woo BBQ Restaurant ensure that I will not be returning. It's unfortunate, as I had hoped for a much better experience.