Pat M.
Yelp
Not a good experience. Walked in needing a quick turn around since I was on the way to a meeting. There was a short line, and the Asian - American man running the register was serving three Hispanic-American women with a demeanor not too distant from the infamous Soup Nazi. I exaggerate a little...he was unsmiling and terse. But I figured he was plain and simple one of those people who work in a manner that doesn't include sunshine and rainbows. The the next customer, a Caucasian-American was ordering - clearly a regular - and active friendly banter ensued. She placed a multiple-sammich order, including some odd stuff-- meat, egg and cheese on a sweet bagel? Really?! I can only presume it was filled properly, and they were admittedly prompt.
I made sure to be on my best behavior when it was my time to order, smiling and saying "sir" as appropriate. My order was exceedingly complex: sausage, egg and cheese on toasted egg bagel, toasted rye bagel with butter, large coffee. I was a bit surprised when the price came to around $9. He was businesslike with me, with neither friendliness or rudeness exhibited. As I waited, another Caucasian-American came in, and since he and the register man exchanged some naughty gestures and insults, it was clear he was another regular. I'm not a prim and proper type, and certainly do the same with some coworkers and friends, albeit not in front of strangers or customers.
My order came up fairly quickly, and I was prepared to eat it in my car on the way to my meeting. Two bagels in the bag. I open one as I'm driving, and it's a toasted egg bagel with butter. Ugh! Hoping they reversed the bagel order, I looked at the other and it was the rye with butter. Sooooo, no bagel sammich, no time to turn back and have them correct the order, and a bad start to the day for me. I understand mistakes happen, and was debating between 1 and 2 stars for a rating, but after eating a few bites of each really bland and weak bagel, thinking of the uneven service including POSSIBLE bias against Hispanics, and seeing a correct receipt with a price that's clearly too high for such bagels, I gave the place a rare single star review.