Sam's Club

I have been a member of Sam's Club for many years. I really like being able to purchase larger sizes of household products at good prices. I rarely shop in store, preferring to have products delivered to my house. But over the past year, the delivery performance has become terrible. My last 4 orders have all been delivered incorrectly. During checkout, there is a box for specifying delivery instructions, like "leave at front door". These instructions are always ignored. My previous order was never delivered, because the carrier "returned your order to store". Nobody could tell me why, and I had to wait for the order to cancel and then reorder. Today the reorder of 14 items was marked "all delivered", however 4 items were not delivered. Now I have to go through the multiple chats and phone calls to get someone at Sam's to investigate and find my lost delivery items. Whatever company handles Sam's Club deliveries is doing a terrible job. Frankly, the extra work and frustration are making me question the value of membership. This is not a single shipment problem, it happens practically every time I order with the "shipping" option. Update: The Sam's response to my post asked me to reach out to Facebook chat and leave specifics. I did. No response after a half hour. Chat implies that there is someone to chat with, otherwise use email. Sam's customer service has taken a nosedive for the worse. And their 3rd party delivery service is terrible. They keep making mistakes, and I am the one who has to do the research and make calls to get a correction. I would not be so blunt over a one time mistake, but this happens a lot with Sam's.

I will never use curbside pickup again. I sat there for 2 hours and they hadn't even started putting my order together. I ended up going inside to customer service and canceled the order. I shopped for myself which I should have done in the first place. I just thought curbside would be faster, wrong. I do not recommend using curbside pickup.

Do NOT order from the curbside pickup and expect to actually get your order. We have tried multiple times and have had horrible experiences. The first time the order was placed a day prior, with an evening pick up at 5-6pm. The order was still not ready by 6pm, so we decided to give benefit of the doubt and just give it time. When around 8pm we got a notification our order had been cancelled, and it was not by us. The 2nd order was placed this morning with a pickup time of 4-5 and the order is still not ready at 5:30pm. I am just waiting on them to get again cancel my order. Will not be using this locations curbside pickup.

I went for eggs. And like everywhere else the price is up. ON my most current visit a week ago. There were no eggs, no mangos or avocados. Not sure why there is a shortage of those items. At Sam's I do the Scan and go, which I love. Any time I do interact with customer service, it's always a pleasant experience. The store is well organized and clean..As a Sam's member I am pleased..

Curbside pickup is a nightmare. We went inside to check in and they had a whole half pallet of water in the front for us to manually unload in our workvan. We asked them to load us with a forklift. They had us waiting a half hour in the back by receiving to get loaded. And not only that-we still ended up manually unloading and loading into my van anyway. Lost almost 45 mins in time. Do better!!

Update: The assistant store manager, Tiara, reached out personally to apologize and to make it right. Although that curbside experience was crazy, she did state that they are working on fixing that department. Honestly her sincere effort of reaching out directly was such a nice gesture that it renewed my faith in Sam’s. Previous: One hour waiting for my curbside order! One hour!!!! They kept telling me they were bringing my order (which is why I didn’t leave). Mind you, I tried to pick my order up around 6 pm and could not park, so I left and came back at 7:30. Still terrible! First and last time I ever shop here.

This sams club has some issues with staffing or something! 3 instances I've had issues i placed an order for pick up and got to spot and was suppose to be picked up at 4! At 430 i had to call to say im here have been for 30 mins, then 10 mins later I got my groceries! 40 mins to pick up an order is not good! Then yesterday I placed an order for delivery to my work at 9 am for it to be delivered between 12 and 3 at 4 pm I called and the girl that answered had an attitude and said my order wouldn't even be ready by 5 so I had to cancel! So I replaced my order for today to be delivered between 10 and 12 I just got my order and the sushi I ordered is not in the order they canceled it without informing me! Im just extremely frustrated with this sams club and their lack of customer service!

I want to compliment a superstar at Sam’s Club, ROBERT. I was new to this store and was trying to find a particular brand of protein bars. I couldn’t find them. I didn’t say anything to Robert but he was stocking the area and he asked if I was finding everything. When I told him what I couldn’t find, and I couldn’t remember the name of them, he said they could be over in the supplements area on shelf above supplements. I compliment Robert because he was busy stocking, but he took the time to ask me and then direct me to the right place. It is an employee like Robert who makes a big box store feel like a neighborhood store— a store I want to shop regularly. Thanks, Robert! Sam’s Club is fortunate to have you on their team!

It's sad there is only one SAMS Clubs for all of Durham... there should be at least two or three. This one needs an external facelift, it just seems outdated and not modern from the outside (compared to the Wake Forest SAMS Club) Besides how the outsides looks, inside is fine and they always seem to be stocked with items (which is good). For the most part the staff is friendly and working hard at various activities.

Checking to see if everyone needs a prescription from their doctor to get a Covid vaccine. I was told that today by the guy at the pharmacy. Checked other places and no one has mentioned anything about a prescription.

I want to compliment the staff at Sam's Club in Durham, NC. I visited with Reggie who is a manager there and he was surrounded by his employees. They all had great attitudes and were genuinely friendly and helpful when I asked for help finding batteries. It was obvious that Reggie had a positive rapport with his crew. One of them walked with me to the section where I could find the item, even though I told him he didn't need to. They all went above and beyond to help me. I also want to compliment Kia at checkout. She was also cheerful and efficient. Every time I come to this store I'm impressed with the graciousness of the staff. I also like the variety in products. I belong to another large discount chain and I never thought I could find a store better than that one, but this Sam's Club Is just as good and possibly even better because of the customer service. Thank you for making my membership well worthwhile!

This location has the friendliest staff that I've been to in NC. The parking lot is spacious but turning in and out on the Main Street can take time because people don't stop at the stop signs in the parking lot area. I found everything we needed. In and out in no time.

I've purchased several car batteries over the years from Sam's Club. Unfortunately, two months ago, it wasn't easy for the Durham staff to find the Rocky Mount receipts online because we switched back and forth under different accounts with new promotion offers. I was sincerely tested, disappointed, and frustrated with one disrespectful agent (Bryan?) who stood against me and continued obstinately and belligerently when I attempted to trade in one failed battery under warranty. San Antonio was the gentleman who made all the difference in redeeming the situation and salvaging my interest in remaining a Sam's Club member. I later found the applicable receipt myself (online) and additional receipts for other car battery purchases. The failed policies, poor electronic synchronization, and mentally unstable staff may send droves of dissatisfied customers to the proficiently competitive Costco in perpetuity, which unfortunately cannot compete otherwise, simply because they have too few shopping locations. Thank you again, Joe, San Antonio, Shawnta, and Rob, for being there to help.

Sam's is Sam's, pretty much wherever you go, and this one is fine. Just different. I always use Quick Scan, and I only went in for two pastry trays for the convention I'm attending in Raleigh. For some reason, the items scanned, but then I had to go to a self checkout to complete the transaction. Weird. Maybe it was because I was out of town....but I live in same state. [Insert shoulder shrug here.] The bakery items all look fantastic as always, and the baker was doing her thing behind the window. At my home club, you can't see the actual bakery, so that was a pretty cool difference. I think this may be one of the original clubs or something. The exterior had old block letter signage that was RED. Hunh. This Club isn't BAD, just unexpectedly different. The door checkers were really nice though!

First time visiting this club. I found the prices very affordable and the selection is really close to Costco and Bjs but the prices I noticed slightly lower. The store is large and layed out well, I didn't feel overwhelmed as I do sometimes when I enter a large store. I really liked how they organized the sections of produce and cold items. Everything was easy to find. The coolest perk they have (my friend used) is that you can scan all of your items on the app then go to self pay with the list and check out. You avoid scanning at checkout and or being in a line. This was very smooth and efficient. I picked up a pre-made salad kit so I'm looking forward to trying this.

Only two cashiers and 8 or more self checkouts. Lines backed up in the aisles. This is madness. Take a hint from Costco and employ more humans during the holidays to combat the rush of customers that you have. Even if you did scan and go, the line waiting to exit was backed up past the hot food section. Just poor management and staffing all around. Otherwise, the store was fully stocked, organized, and clean.

Both handicap women's restroom stall were broken. When I asked to speak to a manager, twice, no one came. Called the 888 number and after 10 minutes on hold was hung up on. Poor customer service. Never again.

I was having a super hard time in sam's in the clothing section and out of the corner of my eye I saw a this pretty hispanic girl in a bunch of gold chains Folding a bunch of clothes. i asked for her name and she said it was Angelina, She was the nicest worker ever, I told her how I was struggling to find some jeans for my boyfriend and i did not know his size and she was actually really helpful because i would say im super indecisive and she really helped me pick out the best pair of jeans for him. But turns out they didn't fit but the second time i came in to return to jeans I saw her again working hard at folding clothes and basically explained how they didn't fit him correctly and she recommended me a different size for him and it actually fit. Thanks you so much Angelina

I went in to buy Yard soil that was on sale. Sams was out of stock. It's the beginning of the growing season in NC. It's poor management not to have an adequate suppy of this prodouct for members. Manager told me that " it's first come first serve". I expected better from Sams. They could at least offer a rain check. I also have a Costco membership and I have never gone there and a sale product was not avaible. Costco, here I come....

I am writing a very disappointing review due to horrible service that has consistently been provided at this Sams Club. We have waited for our pick-up order 45 minutes and still nothing. We called them to inform them of the situation and still no urgency. This is not the first time. I hate there is not another option in my area.

Do not use the optical department! I paid over $400 for glasses and they were cut wrong and blurry and the worker tried to get me to have my prescription changed to match the messed up glasses. When I insisted they redo the glasses they said well we will only redo them once...I said well this was your mess up- not mine. They again tried to convince me it was my prescription before actually measuring the glasses and realizing they were cut wrong. I just said give me a refund- what a hassle! Avoid!!!!

Do not use the Tire and Battery service department. I went on Saturday with just my tire on the rim off of my car to get the flat tire replaced. Unfortunately, after I returned home and put that tire on, I realized that another tire on my car was also damaged. I took that tire off and up there just as I did the other tire. I had not driven the car any since Saturday, so the tires were at the same tread. I ended up paying $50 more for the second tire replacement even though it was the exact same. When I asked "why?'" JON the manager stated there was a "glitch" in the system. I stated that that really didn't seem like a great reason for me to have to spend more money. I was then asked, "did I want the tire or not". It also took 2 hours to get a tire placed on a rim.

Mainly because it's " Familiar" having used SamsClub in Niagara Falls, NY I did start to use Costco ?, as it was my late Wife's favourite but as it wasn't mine?- I obviously went back to SamsClub is as always Good in parts-so & so in a few parts- and, of course NOT so good in other parts!! However I really DO recommend SamsClub ( and NO!! I am NOT a masochist simply by using SamsClub JohnH

As soon as I walked in the door I was asked for my Sam's card. There were 10 people trying to get in the door behind me, including one family with kids who were clearly harassing my service dog. I'm not sure I will renew if I have to pull that out every time I go in. Ridiculous. You have to have it to check out anyway... Also there was a lady with an empty pallet who was quiet rude as I moved out of her way. She seemed pissed I was there. Come on now... I didn't do anything to you. I'm fact I moved out of your way your highness so you could do your job. They get two stars for the polite cashier and lady at the door. They also had the things I wanted in stock, which is nice. That's about it.

we renewed our membership to SAMS when it was on special. I do not go in there as much as I would like since the one out in the park closed. We need one back in the park!!

Awful service in the tire shop. They told me they would notify me when my tires were in via email and a call. Never got an email. They called and immediately called back but they didn't answer. I tried several times through the day and they just never answered. Went to have the tires put on and the guy made a smart ass comment about how if I would have answered his call he could have got me in that week. Well, sorry but I was in meeting and I tried to call back several times including just minutes after they called. Also when ordering the tires I was told I could bring my own sensors as they didn't know when they would get any more in. Well, that was wrong. They refused to install the new sensors I ordered on Amazon too. Bottom line is the service is really poor. A solid reminder why I love the small tire shops where they have great service.

This place stays pretty busy even on the oddest times of the day. I would like to recommend coming here towards the end of business hours on a Saturday. Its typically pretty empty them. I'm a fan of their protein section, deodorant, and produce section! Its nice to come here during the weekend when they have multiple stands to sample different food and drinks!

The Management team and team members are always extremely accommodating. When inquired about services offered, the response was immediate and very accommodating. Sam's Club take care of their customers and the community. They go above and beyond for their customers! The staff is always professional, kind, and outgoing. Many thanks to the entire team for always going above and beyond! Special thank you to Jennifer!!! Highly recommend.

I can't speak for other Sam's Club but this one, while offering good wholesale club prices, lacks one important quality apparently foreign to those working the customer service. That would be a understanding of what good customer service is and isn't. I joined during their SUPERBOWL promo. The service person told me my bonus coupons would be mailed to me. He was obviously new and had no clue. Went back last week to get my bonuses, I got my free pizza and cookies, the other three items would have been discounted had I redeemed those within 30 days from joining. Then when they produced that promotional ad for all of us to examine, there was no expiration date whatsoever. If you want to join a club that cares about it's clients I suggest COSTCO. DO NOT JOIN SAM'S AT CHAPEL HILL BLVD. DURHAM!!!!

I think this as equivalent to Walmart -- and I refuse to shop at Walmart! (This is walmarts sister company) Yes it has food at bulk prices, cheap-- but if I were to compare this to Costco-- it definitely does not meet that level of quality when it comes to fresh produce. However it does its job by supplying bulk stuff for your household needs. So, I had come here to shop a bit, my foot has been broken and I need to lay off of it, so I had utilized the electric carts. They have one so that's a plus! Cons: despite being on charge and off when I found it, it died on me in 10 minutes! While it was about to die, I ran into one of the managers there, I got his attention and told him that my cart is dying, can someone help me out? He said you'll make it to the front, if not when I swing back around I'll help you out! That was so rude! I'm on an electric cart-- the cart is moving slower than a tortoise, and you don't have the decency to help me? Another customer who heard the conversation was like, " I can help you!" And I was so embarrassed, that I didn't want to ask for help! So then, I start to struggle to make it to the front, my ride is on the verge of dying when all of the sudden this amazing couple with a baby, go outside find me another cart, transfer all my stuff and get me into the other cart! What?!? Then I ring up all my stuff and realized that I grabbed the wrong water flavor! (My bad) the cashier asked another manager there if he could grab the correct kind-- he says yes, but for 15 minutes he just stand around and does nothing. Anyhow, I finally got my drinks exchanged and I asked the manager if someone could help load my car. He said sure and walked off and disappeared again. No one came to help me until I started to ask for help myself! By the way, the first manager I saw, never saw him again! The worst customer service experience ever!!!

Dangerous parking lot. Vagrants asking for money from multiple customers exiting store at their cars. They need to provided better security and cameras in parking lot. Inside store shopping is ok but hard to put up with this.

I've been standing here for over 60 minutes waiting for flooring that I paid for yesterday to be found & moved to the loading dock. I was told it would be ready for me to pick up last night, but now, no one seems to know where the flooring is. Horrible customer service! Update: It takes longer to get out of the store than it does to shop! The two ladies at the door are slow and unpleasant. The line to leave was all the way back to the registers on a Thursday at noon.

I like sams if you like to buy in Bulk or have a big family but I always buy my gas there because they are the cheapest and fairest prices for gas around town. And the Guys/Women that work the Station you could not ask for Better customer Service

This sams club is pretty good compared to others. The outside looks a little outdated, but the inside looks a lot better. They have plenty of self checkout lines and they also support the scan and go app. I always liked the food court at sams clubs, and I'll admit this is one of the better food courts. The pizza is a lot fresher and cheaper than the other sams clubs I go to. The only problem is that the lines are generally long.

Don't go in this location close to closing time because customer service from employees must end one hour before closing. I cancelled my membership immediately and will take my business elsewhere.

I have been a Sam's loyal customer for over 20 years and have seen a steep decline in customer service and the way they treat members. Yesterday was no different and I was so incredibly frustrated and willing to take my business elsewhere. It's sad that organizations do not spend more attention and time taking care of their existing customer. After my horrible experience at CS I told them to keep the TV. Pissed and went shopping. I went to use the ladies and peeked in the office to find a very helpful manager named Drew. I explained what happened and told him from now on I will be purchasing my electronics somewhere else. He got up and we went to see the CS manager, the other store manager and he took a hard line on how important the members are and he made it right. I left with my TV, felt like I was heard and got an apology. Drew made it right and I give him . Club still needs some work but maybe with Drew's help they will get back to being my favorite place to shop! Sabrina

The store by itself is just another Sam's club location. What makes it stand out is the bad service and the repeated instances of employees not being helpful. Self-checkout registers are continuously closed because employees monitoring say they can't keep up with all of them open, but are repeatedly on their phones, paying little attention to what's going on. Exit clerks and other staff do a great job. Management must be ok with huge lines as this happens every time we're here.

If I could give 0 stars I would!!! Do NOT shop here unless you are shopping yourself and using the scan n go app.

I am really upset, bought Nintendo Switch bundle from Sam's Club , Dec24 ,2019, Looked like a great deal and bought for my spouse to take to military base where he works so he can play with friends. Even took pics of him holding with a smile. To my surprise when he unpacks and starts to follow instructions to operate switch, we notice that the actual console is not new, is has scratches and the actual screen has a tiny hole in it, WTF!! Payed full price for this and is not new, as well as I was embarrassed to see my hubby so excited about his supposed new switch and he couldn't even take with him, and it was his Christmas gift!!, nowcuz now I have to go and solve the issue. Never had this happened to me , would not expected from sam's. Specially when we pay a membership. Please check your items so this doesn't happen to you :(

Real talk - I'm a Sam's Club convert! Yes, the Super Target is right next door and probably has a similar/more expansive selection, but what makes this membership worth it is the GAS PRICE. Their gas runs for a solid 20cents/gallon lower than nearby gas stations; even Kroger is no where near as affordable. Gas at this Sam's Club was even 15 cents/gallon cheaper than the Sam's Club in Raleigh. I've recently moved into a new apartment, and in the process have found great products here - super comfy Serta pillows $10 for 2, super soft memory foam bath mats, that are priced well below comparable items at other retailers. Make sure you google for Sam's Club membership deals before you purchase the membership - there's often groupon or living social deals that can get you the membership for about half the price. Well worth the price to at least try it out for a year!

Sams Club has a new policy as of 9/13/2019 (per the front desk person). If you use a self-checkout register, an employee will ask to see and verify your receipt as you leave that register, and make a mark on your receipt. Then at the exit door another employee will again ask to see your receipt. I refused and asked for security. This is another waste of time for the customer, and only applies to self-checkout customers. After I explained my complaint to the security person, I asked if I was free to leave. She said yes. I prefer not to use self checkout, but only one full service cashier was on duty, but two people were used full time to verify receipts. P.S. half of the self checkout registers were inoperative.

Service is always very slow. Not a great selection for a number of products. (All in comparison to other Sams Club stores). Would also avoid the tire shop.

This is one of the worst Sam's Club ever. I cannot say this unequivocally, but I try to avoid this location if possible. The one in Morrisville is marginally better. I attempted to make a return and proceeded to wait line for over 30 minutes. They had one person working the returns. Then the roof began to leak............seriously. I always try to avoid this location.

Twenty five minutes to wait for a manager. Rude staff at the food counter. Customer service needs a lot of work.

Not sure why little love for this Sam's club. Fine, less people come = shorter line and closer parking. This place has a very good selection of stuff, all the Sam's stuff. I really like their Monster drink varieties...good ones. Not sure about the seafood here or most food items here. This place works for me and seems to be well organized.

This Sam's Club is in the same lot as a Super Target (which has a better selection, no yearly membership, and doesn't have that warehouse feel). The choice seems clear. BUT, livingsocial was running a membership deal, so we signed up to try it out. I thought I was going to be starry-eyed at all the crazy low prices (that's why you buy in bulk, right?). Instead, we were met with a bit of a bumbler at member services (my photo appears on both my card and my boyfriend's), and a manager who he was quite snippy with. As we walked through the aisles, I kept saying, "well, this is the same price at Target...and I don't have to buy a month's supply of it." If you own a small restaurant or a catering service, sure, this place is a slam dunk. Throw that 250 pack of styrofoam take-out boxes into your cart and you're golden. But for me and my boyfriend, we'll be back in the land of Target, where we'll put our $45 membership savings towards some adorable knick-knacks that we never knew we needed (but now MUST HAVE). Oh yeah, and they don't take Visa (?!)

First off, let me say that you need a membership card to go (and you have to use it again to check out) so, if you are like me and seem to misplace everything... it could potentially turn into a stressful trip! Good news: If you forget / misplace your card, you can go to the membership counter and they will get you a pass. Overall this location is pretty good. The parking is nice since there are no other stores sharing the lot. They have an attached gas station for members to use but I must say... it is hit or miss with being the "best price in town." I typically go here to buy freezer good and food we need in bulk. The prices seem to be competitive for most of the bulk items. Also, if you like to browse, sometimes you can find a hidden gem in the books, clothes and holiday sections. My husband loves when we have to stop in because they have a super cheap snack bar. He can get a hotdog and drink for around $1.50 or a huge slice of pizza. This is a big plus so I can browse longer!

This Sam's Club is like a super Walmart. Lack of trained staff and terrible customer service. Unlike Costco, you can get stuff on sale at the end of the season. But, not worth the switch if you're considering it.

Seeing as how I load up on fruits and veggies from here almost weekly, I suppose this Sam's Club is a good candidate for my first non-restaurant review. Of course, you're out of luck if you don't have a membership, which runs something like $45 a year maybe (you get 1 extra card per membership for a family member and I coaxed mine out of my mom). The price should justify itself if you don't mind a bit of bulk shopping, but you need a good sense of market value for the items on your list. Many things can be cheaper, pound for pound, when they go on sale at your grocery store. My go-to items are baby spinach and broccoli florets, which tend to be way cheaper than you'll find anywhere, even on sale. They also have tons of free food samples on weekends, which can turn into a mini-meal if you try it all. One recent glorious day, they sampled all of their fresh baked pies, and naturally, I tried about 5 of them. Amazing.. and for less than $6, I took home the biggest pumpkin pie I've ever seen. Their cafe has your basic pizza and hot dogs, and I usually can't resist getting their pizza combo for like $2.49, which comes with a gimongous slice of your choice of pizza (including supreme or meat lovers) plus a 7-eleven sized fountain drink with unlimited refills. Generously sized, generously topped, and very tasty, it'll stand against any of the local pizza joint lunch deals. One day, I plan to take down an entire pizza on my own (for less than $9), but on a normal non-gluttonous day, 2 slices will tide over even my giant appetite. They occasionally have open days to the public. If you find yourself spending loads on groceries every week for the family, you may want to check out Sam's club (or any of the whole sale places in town) next time.

Although I am a Costco member, I decided to give Sam's Club a try after I saw a promotion were running. Needless to say, I'm not even sure it's worth it even completely free. I wanted to run in quickly Sat Feb 12 to get a nice tenderloin for Valentine's day. The encounter started off fine, with me parking and easily getting my id, but it was all downhill after that. I quickly went to the butcher, but there was no one around to help. I tried pressing the button to call the butcher, but it had been completely destroyed. After ten minutes I was finally able to flag down someone in the back. He said he couldn't help me, but would find someone. After about ten minutes he can back saying the butcher was on break another five minutes. I walked around the store 10 minutes and came back and there was still no butcher. After several more minutes I was able to flag down the same guy who was now going to get the manager. After about ten minutes another gentleman popped out to let me know they couldn't find the butcher and they "were on break or at lunch or something" After waiting 30+ minutes I was pretty fed up and decided to leave and just order it online to quickly/easily pick up today. I just received an email notification that my order has been cancelled because the three pound tenderloin was out of stock, even though they clearly has plenty of larger tenderloin available when I was in the store on Saturday. What a waste of my time and joke of a store.

You have to wait in line twice - once to pay and again to exit (they check your receipt and count your items at the exit), seriously, are we all thieves? Employee theft is probably what they should be worrying about. Too crowded on weekends.

So, After five phone calls you think I would get some help, nope. The lack of training, or knowledge at this location is stunning. I'm sitting here on hold 20 minutes in and still no manager will pick up the phone. I was thinking about re-upping my business membership, but i'm rethinking it as all should do until they figure out customer-service!!! Also hopefully Corporate will get a clue and look into the poor service, and this falls on the manager for their lack of ongoing training.

The Chapel Hill location must be the worst Sam's Club yet! I just called today 3/27/2020 at about 12.50p to find out details about their membership because their website was blank when I clicked on the become a member icon, and the customer service rep that picked my called actually sighed "oh my gosh" under her breath when I asked for more clarification on the rates from $45 to $100 she gave me! how unfortunate that she found my question exasperating! I guess this is one employee that is not happy or interested in adding a single member to this business and I will gladly take my business somewhere else!

Not sure why all the negative reviews. Sure, in the 4-5 years I've been shopping here (at least once per week) there have been times where things didn't go right and lines were extra long. But overall I can get my shopping done quickly and get out in a very reasonable time. Seldom have I waited in what I would consider a long, long line. One bad experience shouldn't result in a negative review.

This review is specifically for the tire shop. I ordered tires online and had them delivered under my name to the Sam's Club Tire Shop in Durham. When the tires arrived, I made an appointment to have my tires installed on Friday at 4pm. Made arrangements to leave work early and arrived exactly on time, only to discover that the tire shop was closed! Turns out their computer system had been down "all day", but they had not called any of their scheduled appointments to cancel. They offered to make me an appointment the next day at 9am and I wrote my name and phone number down on their appointment sheet. I called that morning at 8am to confirm that they were indeed open and yesterday's computer issue was resolved. I arrived exactly at my 9am appointment time, and no one was at the desk. The store greeter told me to go back into the tire shop, which I did, only to be told to go back out to the front any wait. When they finally came out to the front desk, I was told that in spite of my appointment, it was really "first come first served" and I would have to wait at least an hour before they even started working on my vehicle. So far have been waiting here for 2 hours and no one has communicated anything more about the progress on my vehicle...

I bought tires on line and got a message I would get an email when they arrived. I never got an email but I got a phone call while I was busy and a voice message to call and book an appointment to have the tires installed. I tried several times over three hours to get through to the tire department. Neither I nor Customer Service could get through. Customer Service said they would try a manager but they could not find one to connect with. This was at 2:30 in the afternoon. After (no exaggeration) three hours, I got through to a tire service tech at 5:30 who booked an appointment. Extremely frustrating!

Giving this store 1 star is being generous. No customer service. They want you to check yourself out or use their app as they don't want to pay cashiers- it is cheaper for you to be a free cashier for them. I refuse to be unpaid labor. You need to have more cashiers and care about your customers we are who pay your salary and help you to keep a job.