Sam's Club Headquarters

Sam’s Club – Disappointing and Incompetent Customer Service This is a business account that has been active for over 17 years, with three authorized purchasers. Despite this, Sam’s Club continually mixes up account information—moving phone numbers between individual purchasers and the business account, and vice versa. It’s sloppy and unacceptable. Even worse, Sam’s Club repeatedly cancels our corporate tax-exempt status and then requires someone to physically go into a store to present the same licenses they already have on file. We’ve been doing this dance for nearly two decades. There’s no excuse for it at this point. The final straw was a 75-inch monitor purchased online. It arrived with forklift forks rammed completely through it, from one side to the other. The shipping company took three weeks just to pick it up. Then it took over a month and a half—and multiple calls on my part—to get a refund. This company has turned into a joke. Between poor systems, lack of accountability, and painfully slow resolutions, Sam’s Club has made it clear they do not value business customers or their time.

I purchased a dishwasher on Nov 30. The first date available for delivery was Dec 29. I was okay to wait the month as long as installation was included. Per Sam’s delivery, installation, and haul away were all supposed to be included. I messaged Sam’s customer support the day before to see if I should do anything extra and they told me that everything was ready and the dishwasher would be installed upon delivery. When delivery day rolls around it is a terrible experience. The delivery guys brought the dishwasher in and told me they couldn’t install it cause the old one was still installed. I learned how to uninstall the dishwasher and they still refused to install the new one. The delivery guy told me it wasn’t his job. I called Sam’s and they confirmed to me it should be delivered and installed. The delivery guys still refused. I refused to accept the delivery if it would be incomplete. They called RXO, their third party delivery service to see when the dishwasher could be redelivered but they can’t even give me an estimated date. I waited a whole month for delivery and then am given incomplete delivery and not even given an estimate for when it can be redelivered. They told me they might not even be able to estimate a new delivery date for another 2-3 days. Honestly it’s the worst customer service I’ve ever had to deal with. They did offer $135 if I want to keep the dishwasher and have it reinstalled but the reality is that isn’t a good choice as they can’t even give me an estimated date for a new delivery date. I think I’ll just go to best buy or somewhere else.

UPDATE: Sam’s Club Corporate did the right thing and arranged replacement and pickup of the damaged unit. While it took some time and effort. I did receive a new, undamaged, unit. Old review: Wow trying to get to someone at Sam's Club to help me with a terrible delivery/shipping problem by FedEx! Over 100 feet to the handicap ramp and no way to get it to the door - and just before the rain storm!

What horrible customer service! I ordered 2 gift cards from Sam's Club for Disney - $500 each. I received a text from them stating that they were just delivered to my home. They were not. For an hour, I was transferred from one person on the phone to another with no resolution. One rep even hung up on me. Another told me he needed 48 hours to "make his decision." WHAT DECISION? I PAID FOR TWO GIFT CARDES THAT NEVER ARRIVED!!! After all of that, a neighbor from a block away knocked at my door with my package -- which was delivered to the WRONG address. While the problem may be solved thanks to this lovely neighbor (whom I never met), it was just a horrible experience dealing with Sam's Club customer service reps on the phone. I would be very happy to speak with someone from Sam's Club from the corporate office. I'll be sure to let everyone know if and when that happens. I am not holding my breath.

I've been jumping through hoops trying to resolve a duplicate auto payment for my 2025 membership where Sam's apparently used both listed credit cards for my membership dues. I am still in the middle of trying to get it resolved - so far with no luck. Today I am writing to Sam's Club Headquarters at "Simple Savings Drive" and after all I've been through trying to get help by phone call, emails and now a letter- I'm thinking a better address would be "Simple Simon Drive". Anyway, just wanted to see if anyone else had similar customer service problems. I'll update this review if and when Sam's responds to me.

At the Ponce, Puerto Rico pick up section is horrible. I have seen many people posting the ridiculous amount of waiting period to get to a spot and then another to wait for the items to be received. I have had the same experience more recently as I type this comment. It has been an hour of my arrival to the car line and the to wait in the spot. It is past the holidays which should not be this happening.

online i saw Sam's had a Membership Deal for $10 the 1st year and then $15 the next 3 years so i called and wanted too set that up and the customer service rep. gave me BS and then lied too me, a Supervisor lied too me and when I confronted them about their lies they didnt care 1 bit... what GREAT LYING CUSTOMER SERVICE people U got working 4 U...

Sams club travel was terrible rip off. Cheated by fraud. Can not get satisfaction. Don't trust, it's a bait and switch fraud. Booked for new hotel Hampton Inn amarillo west, but it was really a spark hotel, dumpy smelly hotel. We could not get help, left us in a dump or go somewhere else at our extra expense, no refund, we rented other hotel at holiday inn express amarillo. They are liars and cheats. Don't trust Sam's Club travel.