Kaitlyn B.
Yelp
I want to first of all say, I love this spot. It's a fun spot; beautiful views, great food, affordable drinks. We love to go here. However, I've had a not so great experience with one of the managers here multiple times now. Her name is Tonnie? Toni? Tony? I'm not sure of the spelling.
I also wanna say that I'm in the service industry. I bartend on Broadway, Nashville. I NEVER. Have written a bad review about anyone in the service industry ever ever ever, it's literally against what I stand for , because I believe we are all a team. But oh my gosh.
The server had told us she had worked that location the whole summer before and this was her second summer working there. Which we were super friendly , excited for her, asking her how she liked the job. Chatting with her the entire time. She put one of our drinks too close to the corner of the table and it fell off, which was totally fine she replaced it. One of my friends did not like one of her drinks and she said she couldn't take it off the bill or exchange it for something different, which was odd because I had never heard that. She had charged me for the spilled drink, and put both appetizers the table ordered on my check. Also charged for the drink my friend didn't like or drink. Said she couldn't take off the drink nor move the appetizer to another check. Still being patient because I could tell she was nervous, (she was very sweet) I told her I use the same POS system as she does, and I've used it for years. You could absolutely move these items to a separate tab and the manager can void it. She said she couldn't and I just said okay, that's fine. She brought the manager over to explain it (we didn't ask for a manager) and she was very rude about it. She said the same thing that "their aloha system" can't take these things off the bill, which is so bizzare but still, okay. Then proceeds to say "we need to be patient because the server was new" number one, all of us have been in/are in the service industry. We were incredibly friendly. Secondly, she wasn't new, she told us she worked there all last summer and loved it. Manager then proceeded to say "you guys have kids, you need to be more patient if you have kids." Um??? Our kids were babies, who didn't get any food, did not make one peep?? I started getting irritated after that, because what?? My baby is 6 months old, and didn't do anything?
A while ago we had a similar experience with the same manager. We were on the lake all day. One of the people in our party (in a party of 15) was a little too tipsy, but she wasn't doing anything wrong, didn't want alcohol, just wanted water. That same manager cut off the entire group. Half the group weren't even drinking on the boat, the other half was completely fine (again, as a bartender , I know when it's fair to be cut off. Our one friend that was tipsy, yes she didn't need any more; but she didn't want anymore.) when I asked her about it her response was "I'm the manager, I can decide whatever I want." And was just being completely rude. Mind you this was a year or so ago. But the second bad interaction I've had none the less. I also know a bunch of people that have worked there and worked for her and say she's awful..
I need to call and ask for an itemized receipt as well because I think I was charged for way too much.
2 stars because the food is good and ambiance is great. But the service is very poor in our experiences.