Dave Sundlof
Google
Not happy with The Bait And Switch which occurred. We went online and read the entire menu then went inside and realized all the actual pricing was substantially higher(up to twenty-five percent).
I asked Robert, our waiter why this happened as my Fiancé stated it wasn't fair and I stated it was bait and switch.
Robert replied "I've heard this before and I'm on your side but it's what the owner wants." Robert then stated we were looking at the Summer Menu online
We found out that our waiter was NOT on our side when Melanie complained that her Salmon tasted too oily and like butter and Robert merely walked away without offering another piece of Salmon, nor a discount or even a free dessert.
But wait, there's more...see attached photo of the rhetoric that is an additional 3% charge, fee, "customer pays more to make up for a terrible owner who doesn't appreciate the people who help the business (OWNER) make money."
Why should customers pay this when, (We'll call him SAM), is the one who needs to pay his Back Of House staff a fair wage?
Robert, you need to take care of the patrons and not patronize. You had no desire or ability to satisfy your customers. Rhetoric forced me to diminish your tip by 3% and more and I generally tip 22%.
We will not return despite me enjoying my steak and potato.