Robert V.
Yelp
We'll, where to start. We arrived at four-thirty and were seated, and after several questions, our drink order was taken. When the drinks arrived, our order was taken. It was now around four-forty. As time passed, others were seated and served, and several people came in for to-go orders. Around five-twenty, I went up to the register to ask when our food would be coming as we had a deadline. This is where the fun really started!
At first the owner/manager said that our food would be right out. We only ordered some sashimi and two rolls. I then asked her if she could tell me a time, and she responded that they had many to-go orders, and that they were doing those first. She then deferred to one of the sushi chefs, and he stated that they'll get to our order soon; after having it for nearly forty minutes!
The owner/manager then drew my attention to a plate that was being plated as proof that our order was coming. The plate however had food on it that we didn't order!
The owner/manager then just went back to speaking to the sushi chef about something I couldn't understand.
I canceled the order, paid for our drinks after having to insist that I wanted to pay for them at that moment instead of waiting for a check to be brought to our table.
This has to be one of the worst customer service experiences that I've ever encountered in a restaurant in over sixty years, and across the globe.
The rudeness and indifference from the owner/manager, and the sushi chef, but not the waitstaff, coupled with no desire from the owner/manager to rectify the situation, causes me to not recommend Samurai Japanese Restaurant!
Don't ruin your evening!!