San Francyclo

I was hesitant about this bike shop after seeing some bad reviews, but it's close by and I just needed new brake pads, so I took a chance. Unfortunately, the bad reviews were spot on. The owner, Jason, told me my bike would be ready the next day. When I called, he hadn't even started. No problem, but I needed the bike for the night so I could pick it up and drop it off another time. However, he apparently thought this was rushing him, so he called me back, cussing out both me and my bike (calling my bike a cheap Chinese POS. I'm Asian myself, so maybe some double entendre was meant?). He was in the process of removing parts that I hadn't asked to be removed and wanted to charge me extra for them. I have never dealt with someone who despises their own customers so much. I wanted to support a local bike shop in my neighborhood, but due to the owner's attitude, I will never return to this shop again.

It’s been a minute since I got my bike repaired here with Jason the owner but I’m heading there again to get some new things done and wanted to add a glowing review. My bike was pretty thrashed and after two visits to the box stores for repair neither could get it done. Jason took it in and in two days it was literally better than new! The cranks was so tight, brakes and gears worked perfectly. I originally had sticker shock when he gave me the estimate but after getting it back I would have paid double to have my beloved bike back in this mint condition.

I have a Bosch middrive ebike. Drivetrain was making a weird noise and I needed a general tune-up. First time using this shop, I brought it in early Nov. 2022. Service took two weeks and $235 and the drivetrain issue had not been fixed. I was told at one point that I would need to wait 4 days for the owner to come in and look at my bike, and when I called on the 4th day I was told he had left early that day and not gotten to it yet. Two days later I talked to the owner, he told me he had tried to contact Bosch to warranty my motor and that it was very difficult and he was going to have to charge me by the hour to carry out the warranty process. He told me he couldn't give me an estimate of how many hours it may take to warranty my bike and that it might be very expensive; he also told me that he hadn't looked at it yet. This was the 14th day I had been without my bike and by this point, I was coming to pick it up regardless of what state it was in. When I showed up to the shop, I was told that there was an issue with the freehub body and my only recourse was to replace the Entire Wheel, which would of course be very expensive. Silliness.

I've purchased a few items from this place in the past without much interaction with the staff. Came in recently to ask a few questions I had about a new bike purchase and the tone and attitude of the guy working here was so rude it was almost comical - he was incredibly dismissive and was zero help. I needed to pick up a new bike lock, too, but ended up walking out because of his attitude. It's too bad this is our neighborhood bike shop. Why be in business if you're going to treat customers so poorly? Shop elsewhere. Not surprised by other bad reviews (and the shop owner's defensive tone).

Tl;dr untrustworthy service. I had a bike repaired by the staff here and the issue still wasn’t fixed, so I had to bring it back shortly after and was charged again to have it fixed since they seemed to have no recollection of the first repair. I figured it was just a one off, but I bought a measured part from them and was later told that the part was too short (that the same staff member measured!). I like to support local businesses, but I don’t trust their work and don’t appreciate the standoffish attitude from the owner - case in point: the highly defensive responses to the other reviews. I would suggest going to any of the other local bike shops in town.

Been coming here for years for all my bike needs. Always have a great time talking to the staff — Jason is the man and Mojo is just the coolest little pup. Awesome local bike shop!

Very negative and dismissive attitude - I’ve actually never encountered such poor service at a bike shop. I just went there today along a bike ride as I was having a problem with my derailer and asked to use a plier and Allen key myself - usually bike shops have a pump and tools outside! - and was given the wrong size... Jason brushed me off with “I just love loaning people my tools who don’t buy anything, but just keep doing it.” What?? I was actually also there to buy a tube but I just dropped this and went to another bike shop. I suggest you do the same!

After spending the summer at home with family in NY, I was headed back to CA for PhD study, and I wanted a good bike to be there for me when I arrived. Of course, COVID-19 meant that bikes were in short supply. And me being 4'10", long legs and medium-short arms, I don't mesh with quite a few models, even in the smallest size. Somehow, Jason from San Francyclo made magic happen. And was warm + personable throughout. He did a great job with getting a Marin Presidio 2 set up for me, from purchase to assembly to final touches + fitting. Experience was incredibly positive in every aspect. I trust Jason highly, and reccommend San Francyclo to anybody who asks :)