Rachel C.
Yelp
This is the worst service experience I had in the U.S. When I went in the office, there was no one at the front desk, and I understand it was busy, I got it.
1) He, William, asked me for membership card, I couldn't remember if my membership belongs to this branch, and I left the actually card at home. So I told him I had a card before(I don't really know if that's the right one, but I guess people can always check system?), yet he didn't say he would check for me before asking me a dump question: that means you do not membership anymore?
2) After he checked, it seemed I am not in their system, so I desire to buy a new one. He pulled out paperwork and start to fill out without explaining to me the price and how's the membership work. Then I asked him how much is the membership, he pointed at the paperwork("monthly fee $40) and told me that's why he wrote down. As I am going to leave U.S next week for a month, I changed my mind to buy a one time pass this time. THEN HE SAID," THAT'S WHY I DONT LIKE PEOPLE LIE TO ME." In front of other 7 people. Are your staff fxxking kidding me????????
3) he seemed not very happy the whole time. And gave me back the ID, he asked me for payment, and I was like," you dude haven't given back my damn credit card! " And I realized the ID he gave back to me belong to someone else!
I AM SO ENOUGH OF THIS EMBARRASSING RECEPTIONIST THROWING ME THE AWEFUL WORK ATTITUDE. Know what you work for, and treat people the way you want to be treated.