Amber L.
Yelp
I came here last summer with some friends who are from here when we were looking for a house near by, we ate outside then, it was busy so outside it was. Then fast forward to now, 8 months of living here, thought we'd come back, since we live down the road.
We got seated immediately, inside. The hostess was super nice and awesome. Then it came time to order drinks. I wanted to try a drink and I had a copy of my passport because my AZ ID (apparently in this state it's mailed to you instead of giving to you the day you do it) is in the mail coming to me. I need my real passport for work so I keep it at home. Other restaurants had no issues with seeing my copy but this one did. They were inconsistent about it, they said they will need to look on the website and so I get it up and then it's "let me get my manager" she has to decide.... COOL! The manager gets there and was like "absolutely not, we can't go by the copy or the website, that they need a hard copy and they don't do that in Arizona" thinking we were new to Arizona and that's how it's done. I told her they do I've done it many times in Arizona. I then was like okay that's cool.... Rules are rules and I can respect that... and wanted to move on... we said we are ready to order and the waitress and manager both walked off. I wanted to give them the benefit of the doubt that they didn't hear me, but 18 mins went by and no one came back. Yes, legit 18 mins. Which isn't a lot but we were absolutely starving as we were busy that day and didn't make time to eat and was hungry and it felt like a lifetime but it was 18 mins. I tried to get her attention but you can tell we were being ignored. I finally stopped another waitress, telling her I know it's not her problem but we were going to get a drink but my id is in the mail and they don't want a copy of my passport, which is okay but can we please get something to eat still? She was shocked and was like "omg yes. Let me go get her" she comes around enough for us to hear her and goes "oh now they are ready", like an "ugghh" attitude. We've been ready since both the waitress and manager ran off. The waitress did in the end make up by being super nice. But it caught me off guard. Like I tried to give it a try to use the copy my passport and even pulled it up on the website bc they said they could do that but then can't, which is cool... like I said.. rules are rules. It was the way when we said we are ready and they ran off and didn't come check on us until I got someone. They could have at least taken our meal order after learning we can't get a drink.
3 stars for the food. My husband said his burger tasted amazing and the steak was really delicious. The corn and potato cakes were very good.
The low score is for the service! Service is not great. Let me say, I'm fine with rules and policies, it's just the way they immediately left when we said "no problem but we are ready to order" they both left immediately and ignored us. Just stop running off and then never come back until your coworker has to remind you, or get you. That is all.