Sandbourne Santa Monica, Autograph Collection

This is a cool, modern and unpretentious property in Santa Monica, close to the beach (but not beach front). Rooms are very spacious and feel new. We had a room with two queens beds and balcony and another one with a King bed, City view. The balcony one was perhaps not worth the extra cost as the outdoor space felt oversized for the furniture and not very inviting (it's more like a concrete terrace than a balcony). The partial ocean view is really partial, although it is always nice to see a sliver of water. The City view room was well sized, facing the main street, but very quiet. ||Food at the restaurant was good, but the service on a Saturday morning was way too slow. There is an inviting, very small bar at the entrance and a simple, self-service convenience store. Valet parking is available for close to $90/night, which is a lot, but the only option we found nearby. There is also a pool and exercise room (the latter with very loud music!).||You can walk to the main shopping area in Santa Monica or to the beach path really easily. ||We loved the extra touch of being able to request weighted blankets for the room in advance, with no additional costs.

Excellent stay last week. Really nice refurbished hotel from JW Marriott years ago. Special shout outs to Ari, Reo, Jesse, Lavit $ Nancy. Great breakfast too. Perfect location near Santa Monica pier. Try the Mexican Restaurant happy hour across the street. Sandbourne is 5/5 stars!!!

I had a very pleasant stay at Sandbourne Santa Monica. The hotel has easy access to the beach, which is one of its biggest perks. I also appreciated the excellent service from the staff—everyone was friendly and attentive throughout my stay. The in-room amenities were surprisingly good. The towels were high-quality, and the robe was one of the best I’ve had at any hotel. Even the slippers were noticeably comfortable. I was also upgraded to an ocean-view room, and yes—the view is real and absolutely worth it. The only downside is that it’s a bit far from the metro, which can be inconvenient if you rely on public transit. But overall, a solid and enjoyable stay.

The Sanbourne is in an amazing spot in Santa Monica with really nice and large rooms and design. The hotel itself is beautiful and the location couldn’t be better. The service, though, wasn’t quite what I’d expect from a Marriott. It felt a bit understaffed. When I asked someone to be careful with my bag, the first person didn’t seem too bothered/ said he couldn’t accommodate that, but another staff member stepped in and was much more helpful. There also wasn’t any service at the pool, which was disappointing. They told me my room was almost ready and that I’d be able to check in early, but it seemed like they purposely waited until 3 PM to hand over the keys. Overall, the place is great if you care about location and vibe, but the service definitely has room to improve.

beautiful beach front property that is decorated well & has a lot of thoughtful amenities for you to enjoy the stay. Check in was a breeze, Alex made sure we had the lay of the land and helped us out with any questions we had! Thanks Alex :) We also enjoyed renting the beach cruisers and rode that along the beach, loved that they had refillable water stations throughout and lots of areas to sit. Although we didn't use this service, they offered beach towels, chairs and umbrellas for the beach. |Surrounded by lots of different places to eat and shop! To save some money on parking, we parked at the Metro Station 17th/SMC for $3 a day and then rode one stop to Downtown Santa Monica Station, it was then a 15 minute walk to the hotel. Would come again next time we need a staycation.

(After dinner and wine tasting we were exhausted.) We'd were coming from the Bay Area and had driven all day. His aunt reserved us a room because she works for hotels. Our room was comped; totally paid for on her card. We were told we would simply need to present our ID's to the front desk. We did. Then, the concierge informed us that we'd need some form of active credit card to check in. We produced one. Because there was not enough money/credit on our card, we were turned away there in the lobby. We spent the night at his cousin's instead since his Aunt was already asleep and couldn't fix things until morning. By then, we were already back on the road, as we had a schedule to keep.

We love to stay at the high-end Marriott associated properties and were excited to stay at this Autograph collection property but it wasn't quite as great as other stays. The location was amazing-close to the beach and to Santa Monica. The hotel itself was lovely with inviting places to sit and relax, inside and out. The rooms were a nice size and comfortable. The work out was room was well-equipped and we always appreciate the Peloton bikes at the Marriott-associated properties. However, we had no idea there was a steam room or sauna until we overheard someone mention it at the check-out desk. The main detractor for us was the hospitality. Eric at the valet stand was very welcoming, but aside from him, we didn't feel a great welcoming/hospitality vibe. Even when we were checking out, we didn't get a smile from the front desk or a "How was your stay?/We hope you enjoyed your stay". It left us feeling very under appreciated. Also, the $72/night for valet parking seems outrageous for that area with so many other parking options. After we paid the first night, we easily found an overnight garage that was across the street for $24/night.

I really wanted to love this hotel, especially given the recent renovation and the Autograph Collection branding, but unfortunately my stay was riddled with operational issues that caused real stress and financial disruption. From the start, check-in was chaotic. I arrived early and was repeatedly told conflicting information about when my room would be ready. What should have been a smooth process turned into nearly a three-hour wait, with inconsistent communication throughout. More seriously, despite prepaying for my stay through Booking.com, the hotel ran an additional authorization of over $1,200, far exceeding the stated incidental hold. This error left me temporarily without access to funds while traveling with my daughter, including over a holiday weekend when banks were closed. This alone significantly impacted our ability to eat, move around, and enjoy the trip. There were also smaller but compounding issues: • Approved complimentary amenities (weighted blankets) were not delivered until the next day, after repeated follow-up. • Food & beverage credits meant to address the situation were inconsistently applied, requiring multiple corrections. • At checkout, the system attempted to run an additional charge despite the folio showing a zero balance, forcing yet another escalation. • While some staff members were kind and tried to help, the experience at the front desk was inconsistent, and the final interaction felt dismissive and unnecessarily rude given the circumstances. To management’s credit, the folio was eventually corrected to a zero balance, and documentation was provided. However, by that point the damage was done. What was meant to be a relaxing stay became a prolonged exercise in advocating for basic accuracy and access to my own money. A hotel at this price point and brand level should not put guests, especially those traveling with children, in this position. Renovated spaces don’t compensate for poor systems, inconsistent service, and financial errors. I hope the hotel takes this feedback seriously, because the potential may be there, but execution matters.

This beautiful property is located near the Santa Monica Pier and only steps to the beach. There is a back gate to access the beach from the pool area. Our executive beach view room on the 6th floor was spacious and had an amazing balcony overlooking the ocean. The property has a cute pool and decent restaurant called Marelle. The common interior areas are excellent and relaxing especially with their high end outside patio areas. The staff here are very friendly and welcoming. The location is superb being on Ocean ave. We loved it here and recommend this lovely hotel.

We stayed here for a friend's wedding and the hotel is beautiful, aesthetic and completely beach/coastal vibe that you imagine in Santa Monica. There is pretty of street parking if needed but only 4 hour limits. Otherwise lots of parking lots available but the nearest one fills up fast. There is valet as well but it's grossly overpriced in my opinion. The room was clean, spacious, and has a minimalist vibe. We got a corner, accessible room which was perfect with 2 young kids to run around. Our most utilized amenity? 100% the pool! With a toddler, we were there everyday for most of the day. The pool had a good temperature, and coming early, we usually got seats. The cabana spots are for reserve purchase. They have some covered lounge seating by the bar as well. The bathrooms here are so pretty good. Some Cons: + Bar staff was on and off sometimes + Towels were not replenished as fast as people needed them at times + Toilet was severely clogged one day where people kept flushing and it ended up overflowing which so close to the pool felt kind of icky There is also near direct access to the ocean which is really great. The area is quite walkable with the boardwalk and the pier nearby and plenty of restaurants and shops closeby.

The lobby and restaurant were beautifully designed and decorated. The location was also amazing being right by the beach. The hotel did have noisy construction during the day that was not mentioned ahead of time and there was a significant amount of water leaking on to the stairs to the restaurant. The lobby staff could also be better trained as we were provided with wrong information that led to issues on a very significant life event day. The room was also very small for $650 / night but it was very clean and had some beautiful furniture pieces. Overall: would return

Excellent location, service and rooms! The only reason for the 4/5 star rating on the rooms is because half of the rooms on the property have showers and the other half have tubs, so you may not get your preference depending on the occupancy rate. The location and beach access are unbeatable, the pool and lounge areas are modern and comfy. This hotel is full of texture and design elements that make it worth exploring and fun to do so. Parking is easy because it is valet and all you have to do is text valet 5 minutes before you need your car. Valet is professional and reliable each and every time. Front desk staff Lovit and Cash were attentive and welcoming. Eli delivered room service and was polite and professional. The on-site restaurant is convenient for breakfast and food is reliable, but with at least 30 restaurants within a 5 block radius, you should spend time eating out. This hotel is not necessarily cheaper than a 5 star hotel like the Ritz Carlton in Marina del Rey, but it is a well-run modern clean hotel adjacent to the beautiful beach and tons of restaurants. I highly recommend this hotel for business or family events, and romantic getaways.

Pros: -catering desserts - cookies and lemon bars are delicious - and a decent selection of beers -cleaning staff great - kind and thorough -event staff was too notch and events were really well run. Good A/V -spacious rooms with cool design and colors -commendable gym relative to hotel size including a large yoga studio, foam roller, and ample machines for weights -all of the catering staff and general hotel staff are very very kind and helpful and prompt Cons -room attn to detail. Found two bees in one of my rooms - one dead and one alive. I think this was because some of the doors face directly outside so they can slip through the door crack -doors have a lot of empty space between door and carpet - so you can hear folks outside easily and clearly -walls between adjoining rooms are then - can hear your neighbor too clearly -pillows are terrible and offer next to no support - had four in the room and ordered two more with a specific ask for a dense/firm pillow but none of the six were supportive

The four star rating for this property is maybe not quite deserved. The rooms are nice and the view - if you have one - is agreeable. But truly nothing extraordinary. And strangely it didn't feel particularly welcoming. We arrived early and the very nice bell person said he'd store our luggage but the promised text claim check confirmation never came and we had to help them find our bags. Not a big deal but seemed indicative of the level of care and organization. Also when we arrived early and asked about an early check in got somewhat of a chilly response. Again not a big deal - no entitlement to early check in - but would have expected a friendlier instead of a modestly chastising response. Location is a block from the beach. Fine but nothing special.

I only stayed at the Sandbourne Santa Monica for a single night as we needed a place to crash closer to LAX from our extended trip to Joshua tree. The Sandbourne was a great choice having a good ambiance, prompt service, and clean+comfortable rooms. The breakfast credit for elite members was also great given the quality of the breakfast, but is priced as a larger city hotel breakfast will be priced... which is just a bit too high. We did use the gym that was very reasonably sized and equipped for a hotel so close to many other gyms and an outdoor running path. However, we didn't use too many of the other amenities such as the pool or the hotel bar given our short stay. It is quite nice to be very walkable to the beach and Santa Monica pier. Overall, I would come back to the property that was nice in a fantastic location. I can agree, it's not the best value for the dollar, but given the excellent location, I get it.

I only popped in for the Matcha martini, but that in itself gives this place five stars. Like where else in LA can you get a Matcha martini and on top of it? It was delicious.

Stayed here over the last 4 nights. Crazy but this place has done a 180. Still a wonderful location, but had issues with hotel staff. Unbelievable. This was not my first stay at this location but it will be my last. I would recommend Shutters up the street over this place.

Very bad customer service, angry GM and horrible service Shady and unprofessional on top of being too expensive for the value !!!

My friend came into town and asked if I wanted to stay with her at the Sandbourne Hotel in Santa Monica. She didn't have to ask me twice so I packed up and checked in on Thursday and checked out on Saturday. The hotel is an AC Marriott - it used to be Le Merigot back in the day. The lobby was beautiful, modern, bright and was nicely decorated. The room was big and accommodated us just fine. You can't beat the location - its right on Ocean Avenue within walking distance to Main Street, the Promenade, Palisades Park and countless restaurants and shopping, there's also access to the beach and bike path. You really don't need to drive your car unless you're leaving the Santa Monica area. Note: There is no self-parking and valet costs $70 um, no thanks. I found a covered and secure public parking lot within 4 blocks of the hotel and left my car there for an affordable $15 a night. Everyone from the people who checked you in, the servers in the restaurants and the ladies who are charged with keeping the hotel nice and clean could not have been any nicer. This is probably the friendliest staff I have ever encountered and I can't say enough good things about them. Special shout out to Julissa (sp?) who worked the coffee bar in the lobby. What an incredibly nice woman. It was so nice to come down from the room, sit have my coffee and chat with her. I stayed on the property the entire time, there was no need to go anywhere and it was a perfect Staycation for me. The hotel itself is not that big - six or seven floors, there's no rooftop pool or bar but I got over that quick. The pool was within close proximity to the restaurant and although I didn't lay out, it was nice to look at. There are plenty of lounge chairs and plenty of shade so I brought a couple of books, iPad and got up on all of my reading and writing. The gym was beautiful - it had everything you could want. Pelotons, treadmill, ellipticals and weights. It was nicely laid out, very modern and clean. For Fourth of July, we had some other girlfriends come out, we had a delicious dinner at the hotel, then moved on over to the lounges in the patio area, hung out, had champagne, watched fireworks and got caught up. I had just come home from a big hiking trip up north so this is exactly what I needed and wanted. All in all, it was a great time, a good way to spend the Fourth of July and good experience. I would highly recommend the Sanbourne AC to everyone. You can't beat the location and the most wonderful staff. I felt lucky to have stayed there.

We were subject to a mandatory evacuation order during the recent Los Angeles fires. A Marriott reservations agent got us a room at the Sandbourne. We were bowled over by how caring and responsive everyone who worked there was during that crisis. Everyone from the valets to the maids to the front desk to the restaurant staff went out of their way to make us comfortable. The hotel even waived its usual dog fee! The room itself was very comfortable. Good beds. Good blackout drapes. Great walk-in shower. The in-room dining menu is pretty limited. But the burgers were delicious. The breakfast menu in the restaurant offers a nice variety of options. My eggs and bacon were tasty. All in all, it was a very good experience during a time of crisis. We are extremely grateful.

Stopped by The Sandbourne for a quick drink at the bar and was pleasantly surprised to discover the hidden gem that is Marelle. The ambiance was fantastic, and the food was excellent. Andrew at the bar was outstanding his hospitality, and deep knowledge of the LA area made for great conversation. Looking forward to coming back soon! If you visit, be sure to ask for Andrew he makes the best drinks!!

What a mess!!!! Very poor service, horrible communication !!!! I have tried to resolve this with management and unfortunately it all made sense since the GM was addressing the whole thing poorly and mocking me over the phone !!!! Don't be in the hospitality business, If you are not courteous, professional and have basic communication manners

My first option bar when I'm in santa monica!! This place has a very pleasing environment with an amazing set of staff. Alexis welcomed me at the bar, very friendly and super attentive. She made my drinks top quality, thank you for making my experience amazing. The cocktails here are delicious!! Every-time i come here it's enjoyable! Their Expresso Martinis are tasty. The ambience offers beautiful interior and pieces. It's a real treat coming here. Even at night time it gets more beautiful. One of my "to go tos" when I'm in this area.

Currently staying here and by far the worst of the Autograph Collection hotels we've stayed at. Don't be fooled by the "no resort fee" lies. You will pay for it one way or another. We've had better service at hotels where we've paid half the price. They should take lessons from other hotels in the collection like Cavalier, EMC2, and the Adolphus. -Took forever to get our rooms even though the hotel seemed empty -Our "oceanview" room was actually a view of a parking garage. But don't worry, you can see the ocean if you look to the left or right of the hideous building -Staff is rude. I called down to get water and milk for our 16 month old - because our room was empty of everything, (not even an option to buy anything. Empty fridge, no water, nothing.) The guy at the front desk acted like I asked for his kidney before transferring me to the restaurant who charged me $27!!!!! For 20 oz of milk. Then someone showed up with two small bottles of water for 4 people, and when I asked for more was told to go down to the front desk and get it myself. -Poolside service has been atrocious- aside from the girl working on Thursday. It's been non-existent for the most part. If you do manage to get a drink from the cranky bartender who will go out of his way not to have to do anything by disappearing for hours at a time - it will cost you. Fries and a drink? $50-60. They also want to charge you $250 to use their tiny cabana- that by the way have been empty during our entire stay. But if you dare put a bag there, the otherwise non-existent staff will pop up to tell you you're not allowed on the empty bed in the empty pool area. -Maintenence (at least that's who he said he was) barged into our room while my daughter napped. They banged on the door and I asked who it was several times before a large man walked into the room saying I called for TV service. As I lay there in bed holding my daughter, I had to say I didn't call for service 3 times before he left. I was so unsettled by the entire incident that I had my husband come up from the pool to take us down -Restaurant is way over priced. $25 bucks for 3 pancakes? $8 for juice? Outrageous. Pretty hotel on the inside, but that's where the positive begins and ends. I wonder if they know the other hotels provide turn down service, cute little toys for the kids, fresh baked cookies and layed out robes waiting for us in the evening, incredible poolside service that doesn't cost half as much, etc.- aside from the smiles and wonderful service. No one should pay these prices for this hotel and service.

Their valet parking guy in particular one is so freaking rude. I know they are not part of the hotel but still affects their image. The place is super cute but not worth the price. Some things are just outdated or not clean. Overall super quiet hotel and kind of boring.

I'll start off by saying that the hotel is very nice, and the staff are great as well. We were having a delightful time, until we got our bill with the hidden fee of $80 a day for valet parking. Upon arrival nobody told us that there would be a fee, let alone a fee that high. $80, even in this economy, is insane. It put a sour note on our whole trip, and made us never want to come back to this hotel. So if you have a car be advised that they will charge you and insane amount to park there.

Prime location, very spacious room and close to everything in Santa Monica, I was not expecting this great hotel, I got to say I love the renovations and what a great taste and design, staff is super friendly. By the way one of the best Gyms I've ever used in a Hotel.

Wow!!!! What a stay!!!! The most relaxing and delightful Hotel I HAVE EVER BEEN TOO!!!! Everybody was phenomenal!!! The whole staff!!!! REO at the Front Desk is a Superstar!!!!!! Crystal at the Front Desk is a Superstar!!!! It felt like home and I can't WAIT TO RETURN!!!!!

Celebrating our 25th wedding anniversary, my wife and I booked a stay at the Sandbourne. Just steps from the beach, the location is outstanding. From the architecture to furnishings, clean lines and minimal ornamentation frames a stress free vibe. The energy of the staff helps create an easy, laid back, but attentive atmosphere. In particular, at the front desk, a staffer named Yuri learned about our anniversary and seemed to go out of her way to make sure our stay was special. We were surprised to find a handwritten note and complementary sweet treats in our upgraded room. Another staffer named Cash was also especially accommodating. Everyone working here we encountered was warm and welcoming. We'll definitely look forward to returning as guests in the future, and wouldn't hesitate to recommend this hotel.

The Bartender Alex made me the greatest drink I've had in awhile...it was lemonade with a shot of Espresso!!! Kept me up half of the night... She's awesome!!!

We stayed there before renovations and we liked it already but they did a great job with the refresh . The hotel is modern and neat . The space is beautiful and airy . The staff is fantastic ! Friendly and efficient. We had a wonderful stay and cannot wait to be back

The valet team is amazing! Thank you Diego and melvin for treating us with kindness.

Amazing property. Nicest hotel in the area by far! Up and down the coast, including OC AND definitely within LA city limits and all. Pool is nice and FREE BEACH EQUIPMENT. If there was 10 STARS I'd leave that!

Alexis and Steven do above and beyond phenomenal work when bartending. I always enjoy seeing both of them, knowing I'll get professional service at its Finest . Thank you Alexis and Steven. . . James from NM

I recently had the pleasure of visiting the bar at the Sandbourne. My bartender Lexi was a pure delight. I wasn't sure what to order but I knew I wanted something light and refreshing. She recommended a drink and it was exactly that I was craving.. just the right mix of crispness and kick. Thanks Lexi! Will definitely be back next time I'm in Santa Monica.

This review is for Greg and the staff that work at the hotel restaurant Marrelle. First off, the most patient person I've ever met in food service. Greg was super nice, helpful, and extremely patient when it came to my friend and I taking pictures of this beautiful restaurant. The food was really tasty and we would love to try other dishes in the future. But thank you to the amazing staff that work here that just bring a genuinely sweet and friendly vibe will definitely be back!

A family member was staying this hotel and my wife and l dropped her off at the hotel. We wanted to take my niece for dinner at the hotel. The hotel wanted to charge $20 for us to eat at the hotel at 6:30pm. The restaurant and hotel looked deserted. The people at the hotel said parking and meter parking was $15-20 everywhere in Santa Monica. I went across the street and found the meter parking at $2.50 so l parked there and went to Fitoor. I spent $200 and the food was wonderful but small portions. How stupid of this hotel not to allow me to park for free.

Horrible experience. The rudest staff I've come across in my 50 years of travel. I had an issue with the hotel staff & they had no concern with my complaint.

Probably one of the best stays I've had in a long time. From the front desk people, to the breakfast staff to the bellman, this hotel was exceptional. Shout out to Esmeralda who couldn't have made it a better experience. Huge thank you for the memories

The Sandbourne Marriott is the most beautiful, cool, modern hotel in Santa Monica. Not only did my wedding guests from across the country stay here, they were well taken care of and have raved about the time they had at Sandbourne. We also had our wedding welcome party here and the staff was very accommodating and communicative in the planning process. The hotel staff was genuinely friendly and nice at every level. With beautiful new architecture and a pool with ocean views of the iconic Santa Monica beach, you can't go wrong!

I stayed in this hotel last week, when I got there I was looking for parking the valet parking persone mention to me that it was free part of the stay. When I checked out I got a bill for 160 dlls. i tried to get a refund but they said that ballet parking was not free I mention to them that there ballet parking person mention to me it was free manager said to me that there is no way that valet person said that. So pretty much manager called me a liar. This is so un professional of there staff and managers that work there

As a Bonvoy Platinum member this might be one of the worst Marriott locations I have stayed at. Your "upgraded" rooms are tiny, my bathroom didn't even have a fan, they didn't provide new towels and when I asked for some they tried telling me to come down and get them. For the amount this hotel charges they need to be better. The hotel was under construction and looked way worse than what is advertised. To top is off it was like asking a bunch of kindergarteners to get my invoice correct. Stay away and book elsewhere until management gets it together.

Alina at the bar was incredibly professional and helpful definitely would recommend this bar , great hospitality.

Lovely hotel, terrific location, great service. Alexis in the bar makes a fantastic martini!

A beautiful new hotel in Santa Monica! The on-site restaurant was another highlight. The food was delicious, made with fresh, local ingredients, and the chef's creativity was evident in every dish. The service in the restaurant matched the high standards set by the rest of the hotel.