Wes K.
Google
From both food quality to the staff, Sandfly is a broken shell of what it once was. Idk where to begin with this nightmare. Not only was my food delivered in an unsealed, opened bag, but it also came extremely cold. I barely received what I ordered
There was definitely noooooot a 1/2 LB of pork in my container at all with the $16.99 pork plate with 2 sides. The sides were lumpy, hard, and cold at that. The potato salad had no flavor; it tasted like plain vinegar. Texas toast was burnt. It was inedible
I immediately contacted the restaurant, believing they'll act in decency. Nothing of the sort happened. I spoke to two employees, one of whom was the upfront manager named Jeanie. She was one of the nastiest, rudest people I've ever met, nor did she care to help resolve this extremely upsetting matter one bit
In fact, Jeanie and the other employee both had a no-care attitude towards a severely heartbroken grieving widow crying on the phone and explaining my current painful situation and wanting to have a meal from a place I made memories at with my husband
I communicated clearly to Jeanie the details of my unsatisfactory experience. She chose to berate me, talk down to me like a child, literally say she didn't care about what I was saying, and yell at me. Her voice was so loud that other people overheard her and came to see if I was ok
Jeanie eventually claimed that she was going to do a one-time refund, which she made abundantly clear that she would NEVER do again. She then gave me the runaround and told me she was unable to refund because it was a takeout order... that makes absolutely no sense whatsoever
There's a way you talk to people. You don't talk to people any way you want. Especially as a manager. If you can't treat people, paying customers no less, with dignity, then you have no business serving as a manager in any capacity
Their disgusting behavior matches their constantly falling health score. I would never trust Sandfly again and will make sure everyone knows about their poor service and their treatment of customers
Sandfly is an embarrassment in the community. Right is right, wrong is wrong. Sandfly is downright wrong