Sandman Signature Newcastle Hotel

I stayed at the Sandman Hotel in Newcastle for four nights, and overall it was a mixed experience. The location is excellent and probably the hotel’s strongest point. It is central, convenient and ideal if you are staying in the city for work or a short break. The hotel itself has a quirky character and the communal areas feel much more polished than some of the rooms. Unfortunately, my room did not quite match that first impression. I was allocated a disabled access room which has clearly seen better days. The decor felt tired, with wallpaper, paintwork, carpets and general finishing all showing their age. There is a slightly slap dash feel to the upkeep, as though maintenance has been done quickly rather than carefully. Temperature control was another issue. The room became quite warm, but there is no air conditioning. Opening the window did not really help, as I appeared to be near extractor fans. Not only was there constant noise, but there was also a lingering smell of sweet grease drifting in. It was not ideal. The biggest frustration was the hot water. On the first day it took around fifteen minutes to reach a lukewarm temperature. Towards the end of the shower it suddenly became extremely hot, and adjusting it resulted in it going instantly cold. The second morning it heated faster, but after returning from a long day and attempting another shower in the evening, it once again took a very long time to warm up. The only way to speed it up seemed to be running all the hot taps in the room at once, which is hardly practical. It did make me question how consistent the hot water supply is for housekeeping. Soundproofing is also limited. You can clearly hear neighbouring rooms, especially when toilets are flushed or showers are running. On a more positive note, the bed was actually very comfortable. Firm mattress with softer pillows, which suited me well. I often struggle with hotel beds, so that was a welcome surprise, particularly as I was coming off a long stretch of travel for work. Breakfast was underwhelming. There was a decent range of options, but some items did not seem to be cooked or maintained right. For a four night stay, I was hoping for a room that felt a bit more cared for. It is a shame, because the hotel has personality and a great location, but the rooms and facilities need more attention to detail to match the price and length of stay.

Lovely hotel with lovely views. As soon as you walk in we were served by a lovely Blonde lady, not sure what her name was, but she had a European accent, she was polite and explained where the parking is and how to get to our rooms. We had a lovely ensuite that was nice and clean. Had a hairdryer and kettle in for tea and coffee and a mini fridge freezer. It had ironing board in closet and safe if needed. Black out blinds were handy to have with a small child during his nap time. Manual thermostat meant we could keep the room as warm or cool we wanted to. On checkout we were served by a lovely man. All the staff here were kind and welcoming. It was right across the road from St. James park, so if you're a football fan it's the right place to go with a chance to get a room with st James's stadium view 🙂 I would recommend this hotel and we would stay here again. 😊

Rooms are very tired and ours first room the wardrobe was broken and the fridge didn't work. The room we were moved to had black mould on the walls near the bunk beds, which wasn't great. The shower only did freezing or scalding, no in-between. Staff were excellent and moved our first room straight away. The new room was quite noisy, but we got some sleep. We were also given free parking due to the shower not working correctly. Location is fantastic. Very central and parking nearby. The rooms need an upgrade and it's an expensive stay for what you get at present.

On the surface, this hotel has everything you could need. I stayed for 5 nights- the location is excellent for quick access to the city and Metro. There are plenty of services in the direct vicinity too. The staff are lovely and my check in was super efficient, most appreciated. The rooms themselves are cleverly designed, lots of storage and everything you could want (including power sockets near a mirror which is a rarity in hotels, along with USB charging ports on both sides of the bed.) Unfortunately there are a few gripes- perhaps these would not matter for shorter stays. - The room was not serviced at all during my 5 night stay. I think you are meant to advise reception when you want it done. I am unclear on the deadline for advising and I was unable to call reception or guest services because for whatever reason, despite being plugged in, there is no power to the room phone. Regardless, it’s no big deal to not need a room serviced but I would anticipate a reduction in room rate or amenities to compensate as many hotels do (ie a voucher for a local coffee shop etc.) - Secondly, I ordered room service breakfast. At the bottom of the menu it read “All breakfasts are served with a selection of toast and preserves”. As such I felt no need to select the continental breakfast with my hot breakfast, even though you’re charged the same price. My breakfast arrived with no toast. The lady rectified this very quickly but there were no preserves, just butter. I am not usually this fussy but I think if you’re stipulating it on the menu, and you’re applying a fixed price and a tray charge, then it should be honoured. Finally, the biggest issue, and the only reason I would never return or recommend, is the noise. It is 11.20pm as I write this and the noise coming from St James Stack opposite is relentless and intrusively loud. It is actually ridiculous. Even earplugs won’t block it out. I need to be up at 4.30am for an early flight and I’m just hoping reception were correct in stating this racket will finish at midnight. I did consider asking last night for a room move, however I read in other reviews that the noise issue on the other side of the building is the noise of the air conditioner units. This really is a massive issue and it’s not just on game day- it’s every night of the week, and it’s not just a dull thud- when I am on my phone, the people on the other end can hear it too. I can clearly hear the lyrics (“One more time” by Daft Punk right now…) Sound proofing has to be fixed, this is really not good enough when primarily all you want from a hotel room is a space to sleep.

Very comfortable room with view of ground opposite. Comfortable shower which for once drained away without flooding the bathroom. Staff very friendly both behind reception and the breakfast staff. Good availability of tv channels and of course the downstairs Sharks Bar had all the sport you could wish for. Only downside is the closeness of Newcastle United's 'Shack Bar' which excuses live loud music, but there is a curfew at 12.00 so you get some sleep. But even this doesn't detract from excellent stay.

location: brilliantly located in the city centre. the train station is nearby, the buses are regular, and taxis are available.||atmosphere: as a manchester united supporter, even I felt the air in the restuarnat where sports are aired all day an d night, i felt okay. during my week stay, there was a newcastle away game. the restaurant was filled. all tables reserved. the magpies supporters were in costume and in song. it was amazing.||room: I had room 212: it was warm, and everything worked well.||Value: it was paid for by my team. I spoke with the guy at the desk and he said january is the cheapest month price wise.||cleanliness: the room was especially clean and welcoming.||noise: the double blinds kept noise away, so sleep could play.||service: i did not use room service. my colleagues did and they were impressed except for the football night, when it was super busy. i would like to comment on the service in the shard restaurant and bar. the staff there were kind, understanding, attentive and were very professional. they made me stay longer and later than i should.

This is First time visiting the Sandman Signature Hotel in Newcastle. First impressions when entering hotel was clean reception area and was greeted with friendly receptionist who dealt with our booking in for 6 days we were staying here. The receptionist was very polite, friendly and efficient in her job. We stayed in room 915 and the room was spacious and clean and lovely and warm had all the appliances we needed for the stay. The only problem when we were staying here was only 1 lift working as other out order so had wait a while for lift access due to amount using all time. Would highly recommend staying at this Hotel and will be back in the near future (Summer 2026).

I spent the summer before last at the Sandman, and my first impression was how great the location is. It is close to both St. James’ Park and the Newcastle Stadium, which is perfect for tourists. It is also just a stone’s throw away from Tesco if you’re feeling peckish and want a quick snack. The rooms were well equipped with everything you might need, and the city view was a lovely sight, especially at night. Breakfast was also great, I really appreciated that I could request for my eggs to be scrambled at no extra cost, a small touch, but one I made full use of throughout my stay!

The Sandman Signature Hotel is a newish trendy hotel across the road from the Newcastle United Football Club---very handy of you're here to see a match. It's about a 10 minute walk (mostly down-hill) to the train station and the centre of town. It's a bit further afield from the Quayside---but a very cheap 10 minute taxi ride and you're on the waterfront. Outside of match days, it's a very quite area. Most of the rooms are mini-suites equipped with a small kitchen with its own mini TV. which can be nice if you're looking to eat in for a change. The Sandman is one of the few hotels in Newcastle with rooms that can easily accommodate 3 or 4 people. My studio King room had a double sofa bed---though the overall room itself was quite diminutive. The bath was modern with a large rain-forest shower---though it didn't have a shower door---water got everywhere. There is free wifi and you can order room service from the sports bar & grill adjacent to the lobby. Overall the Sandman is a good Newcastle Hotel option especially if you want to be near the stadium.

The entire experience here was great, however, the room booking online indicated that I was supposed to receive a King Sized Bed, but there were no such rooms within the standard rate, and instead, the bed is a slightly to larger double bed. The WiFi here is complimentary, but it's also very spotty, and it goes on and off on a whim. I actually had to go into the hallway to get the internet connection. Nonetheless, the experience was one of the better experiences, as the room was super clean, the service from the concierge was extremely friendly, and the free cookies and tea on the daily made the experience even more at home. What I did like the most was the mini-fridge and the microwave that's in the closet unit, that made life a lot easier when one were to take leftovers from meals down the street from the Sainsbury back to the room. Make sure that you choose a room closer to the elevator if you want good WiFi connection, but if you're like me who like to have peace and quiet, the corner room is also truly amazing for a peaceful night's sleep. The hotel is within walking distance to all the main attractions, and the Durham Castle was just a few 15minutes away on a train ride from the Central Station. I would highly suggest taking a trip while you're in Newcastle. I also spent a full day walking around and going to the Baltic Museum, the Millennium Bridge, among other attractions, and all were within walking distance. Overall experience: A-

The Sandman Signature Hotel is a rather classy hotel situated directly across from St James Park, home ground of The Magpies, Newcastle United. The hotel is a 10 minute walk from the city centre or a 2-3 minute walk from Newcastle's Chinatown, a very lovely area that has an abundance of very reasonably priced and very tasty Chinese restaurants and buffets. The room that we got at the Sandman was a double room so my review is solely for that room and doesn't reflect what the rest of the hotel room options are like. Our room came equipped with a desk for your laptop/make up (every woman knows how a man loves his eye shadow!), a fridge, kettle for making your morning tea or coffee and a VERY comfortable bed that you would find it very hard to get out of in the morning, which we did. There is no humane reason for beds to be so comfy. The bathrooms in the Sandman are actually wet rooms with the added pleasure of having a rainfall shower. Imagine how hard it was to leave a hotel that had the comfiest bed and the best shower that you had ever had! In the 3 days that we visited the Sandman I'm sure I had about 2-3 showers per day just because I could. I'm surprised I never squeaked when I walked I was so clean! The main foyer of the hotel was host to some of the coolest modern art I have ever seen, including an egg shaped hanging chair that hangs from the roof on a chain and if memory serves me right, a stuffed animal with a lampshade on its head. Very cool. The staff at the Sandman are absolute stars. Very welcoming and chatty and always have a smile on their face regardless of the time of day. They were even kind enough to keep our bags for us after we checked out as there was a 10hr window between checking out and getting on our train back home which was very kind of them. There was also a machine for free tea, coffee and hot chocolate 24/7! Imagine the delight of being told you have unlimited access to caffeine all day! In addition to all of this there was free wifi, the option to have a paper delivered to your door every morning (I made full use of this and had the Guardian delivered to my door to save me getting dressed in the morning to go all the way for a paper) and room service from the Shark Club which is a gastro pub that is attached to the hotel. All in all we had a great stay here and would definitely pay the money to stay again. Well worth considering if you are planning on being in Newcastle for a few night and want something a little better than the Quayside's Travelodge.

Great hotel, comfy beds view of St James stadium thrown in fit the footie fans out there, shark bar and food is very good with wings Wednesday seeing the place packed out always, just watch the shower drains they're not that well designed...

Soo many hotels to choose from when visiting Newcastle. Happened to come across this hotel using a laterooms.com, looked at their website and decided to try and book direct as they were offering a great 1 week advanced package including breakfast. Well worth the stay. Very comfortable room, great view, attentive and yet discreet staff, great shower, easy walking distance to town (St James park about 50metres away) and an awesome breakfast to book. Whilst they do offer some parking slots in a public car park at a concession its not cheap of you are staying for more than a couple of days.