Sandos Cancún

I had an amazing time during my stay at Sandos. What really stood out was how genuine and attentive the team is. everyone goes the extra mile to make you feel comfortable. A special mention goes to the General Manager, whose presence and personal attention make a huge difference. It’s rare to see a GM so involved and approachable, and it really elevates the whole experience. The property itself is stunning, well maintained, and the food was a highlight of the trip. Whether you’re planning a family getaway, a few days to unwind, or just want to enjoy a lively atmosphere, this hotel strikes the right balance. I would absolutely come back again! ⭐⭐⭐⭐⭐ Strengths: Beautiful facilities, Excellent service, Relaxing environment, Great dining, Good value for money.

The facility was very clean and well kept. They could use a little better help in the front desk, but the concierge was very nice and helpful. All of the employees were very helpful including housekeeping. We had a waiter in the restaurant by the name of Miguel, who was superb. He went way out of his way to make us feel at home and make our dining experience more than pleasant. Claudia came to perform with her band on Sunday night and she was absolutely phenomenal. Alberto gave us great massages and was very warm and professional. The only critique would be over powering fragrances that were quite bothersome at times. Our suite was beautiful with a magnificent view. All in all, we would recommend Sandos Cancun for a vacation or family celebration away.

Sandos just nice!|We cheeked in to Sandos’s 14th - Sep-21st 2025. Check in was easy. The reception area was very nice with modern architecture accented nicely. Our room was a double room. It was large, very comfortable and well accented. We could tell this was a older resort with a little bit of patch work in the bathroom and color’s from the 70’s. The mini fridge was nicely stocked with beer and soda. The room was cleaned every day! Nice,|The pool area was nice and big for the amount of guest’s that were there. So the resort sells/prides itself as a adult only, this is a very good feature. It is very loud in the lower pool area from about 1130-1600 with the entertainment team keeping everyone happy, dancing and drinking. They do a great job and it was fun watching them do their performances. |If you want a respite you can go up to the top pool or to the beach to get some quiet time which we did quite often, as we need some quite time as well.|The staff at Sandos were great no surprise there. Always willing to help and assist in any way they could.|Our only drawback was the food, after a couple of days at the buffet it was the same old food not much variety. I found it that it was not seasoned well.|I would say there are better resorts out there for about the same price point.

My wife and I recently spent a short end-of-summer vacation at this hotel, and overall, it was a wonderful experience. The hotel features five different restaurants, offering a diverse range of cuisines, including Italian, Japanese, and international options. We chose an all-inclusive reservation, which allowed us to enjoy unlimited food and drinks throughout our stay. The staff were consistently friendly and accommodating, enhancing our overall enjoyment. There were a few areas for improvement, such as the need for more variety in the buffet options, but the experience was very satisfying overall. I would certainly consider returning in the future and would recommend it to others looking for a relaxing getaway.

The hotel is located in a great location right next to a sandy beach alongside many other beautiful hotels.. seems safe for tourists. First impression of front desk staff wasn’t brilliant. The lady that checked us in was trying to sell us additional stuff on arrival after 15 hours journey while all we wanted was to get into our rooms and rest..when we eventually got to the rooms they were big, looked dated, clean but smelt mouldy. The cleaners cleaned everyday without fail. |The restaurant- food was good, the staff were polite, seemed overwhelmed hence some days they were inconsistent. Could be due to influx of visitors as my holiday fell during Mexican independence. We tried the restaurant by the pool and the pizza place, both fantastic. The pool bar, drinks were good and they had an extensive selection for everyone. |We tried Italian restaurant which was ok-ish nothing special, we also tried Japanese restaurant, I highly recommend. Both have to be booked. |I had a bad encounter with front desk lady Perla, this lady is stroppy!! She charged my bank card for a service that someone in my group used without my consent. When I challenged it she asked me to ask the lady to transfer the money to me. She then went ahead to cancel the transaction and charged my card second time. No apologies for the huge inconvenience caused as I was travelling with a travel card, and am still waiting for the refund. The manager said I’d get the money within 24hours, am still waiting and had to contact my bank to follow up as 4 days have passed! The front desk staff need customer service skills, coz they lack basics. |We tried the spa, and massage, I couldn’t recommend it enough. Shout out also to the entertainment team by the pool and at night shows Juan, Karla and Ariel. Also the lady that does bracelets by the pool (forgot her name) but she was amazing. They made my time at Sandos amazing and they are the reason for the 3 stars ***

A little old but they are working on it and the food was not that great entertainment was good but not enough like more lounge music keeping another bar open would also help. People were fabulous Stefano really made our stay top notch and we looked pass some of the other items, Daniel, Franzy did outstanding Juan who we saw managing certain locations also was outstanding. The people were all pretty much there to assist you just need to Ask!!!!

Paula Karla and Juan are amazing. They did a great job with activities. Rooms were ok the air conditioning is leaky and drips a lot and there was no microwave but the service is excellent otherwise. View was ok from room we got to see the ocean and the pool. Always something going on to do. Love the beach access the ocean is wonderful.

Karla, Paula, Daniel, y Juan were amazing!! They curated such a good energy at all the events, with fantastic DJ’s and dancing. Haven’t danced so hard in a long time! They will make sure you’re always feeling welcome and happy. Itzel y Francisco hosted a wonderful dinner.

second stay here and just as awesome as the last time. The food was great (seasons our fav). But this time we had the pleasure of having our favorite , One Peice loving, bartender Rogelio. He made the best drinks and anticipated our every need. He made us special drinks when we were hungover and made us feel like true vip members. Him and the other staff members are extremely fun, welcoming and make everyone feel included. It's a smaller hotel and I love it cause the staff really gets a chance to get to know you. And because it's smaller the food is better cause they they are not making it for mass amounts of people at a time. I also like that it's smaller cause your not spending half you day walking through all the resort but the staff here is the reason we keep coming back. Shout oou to Christin(party animal) Karla, Daniel, and all the other staff members who made our stay amazing.

Great location and service, drinks good, food was ok. Loved the adult only chill! We thought it was a good value.

im not sure where to start. DO. NOT. COME. HERE!!!!! list of problems we have had in the short 5 days so far: - upon arrival our AC was broken in our assigned room so they had to re-arrange our rooms (which arent ready until 3pm or later) - my best friend and i are sharing a room and she had her coach wallet stolen by our cleaning lady wendy which contained her passport, ID, school ID, $100 cash, and gift cards (i hope karma bites you wendy) - concierge management did NOTHING to give a full statement that was told to us we would physically recieve by 5pm the next day. when the time arrived we recieved no statement and no compensation as to the things stolen & was given less reassurance than originally told - a friend on the penthouse floor had his wedding band stolen - the food here is absolutely astounding how horrible it is. no fresh fruit except during breakfast and the eggs are watery. - room service food is better than any of the in resort restaurants they have or the buffet - the restaurant by the pools "st. trop" was closed one day and didnt offer to bring food out to the pools - beach was dirty and not kept clean - if you want any sort of food that isnt room service or the buffet you have to make a reservation - hibachi place was horrible with no flavor and the chef seemed like he was ready to go to sleep and didnt care to barely cook the food - "seasons" is their "high end restaurant" that had given me food poisoning. - the drinks at the bars that they serve dont actually include the correct liquids - they use jim bean for the old fashions (lord help us) - peices of the building have been chipping off onto our balcony at least once a day now - we found 2 empty beer cans under our bed and in between the bed frame - wendy half assed cleaning our room when she was our housekeeper (didnt change the sheets, didnt fold blankets, didnt replace any toiletries or towels yet stole her damn wallet smh) - severe water damage in our ceiling lining the majority of the ceiling - water leaks occasionally from the AC unit - we are on the 7th floor and you can feel the vibrations of the bar music downstairs in the lobby until about 1am - no ventilation system in the bathroom for showers just one tiny vent hole in the shower - employees arent helpful AT ALL except for erik he was a king to us we love him he needs a raise (wears glasses, shorter man, usually takes bags from lobby to rooms) - you can hear everything from the hallways and rooms next to you and above you - honestly dont waste your time or money here its not worth it. - music is so damn loud at the buffet you cant have a conversation at a 2 person table if you wanted to

This place is full of mold. BLACK MOLD. Do not take your family here. The food is no better than McDonalds. All there restaurants are fully reserved with no availability but there is no one in them. Bottom of the line drinks, The only good thing about this place was outside.

This is advertised as a 4-5 star on Google search and hotel booking sites but in fact it's a deteriorating and poorly maintained if any at all. I came here, trying to give this place with the benefit of the doubt but HUGE MISTAKE on my part. My deluxe room was like a 1-2 star bedroom, it's pretty gross. I have found mold in ac unit, yellow stains inside toilet, rusted mirrors, room lamp, dirty curtains, bedsheet, Broken glass on my balcony view and construction rumble near outside ac unit. I went to try the breakfast buffet, rusty toaster, the food counters are mad old, deteriorating paint. They have a open kitchen for omelet, that area was so dark and damp which hide the rustyass cooking equipment they were using. Feeling so disappointed and grossed, I could not explore the rest of the resort anymore. I checked out immediately after voicing my complaints to the front desk. I'm pretty sure the hotel staff knows and have bought this up with their superiors but they simply don't give a shit about fixing the place. This place seems like it's operated by slum lords, trying to milk it as much as possible without putting in money to fix it.

Do not believe anything you read about this property. It old and dirty... Upon checking in the staff does not give any information about the property. Example ( Events, restrooms, overall information). I want to explain everything without making this a long review. The rooms are deplorable! I will let the photos be the voice of deplorable. I'm so baffled that the property has over 5,000 reviews and people are raving. The property is not well maintained at all! Let's get into the buffet I wouldn't call it that at all, it's more like a buffet on a budget. A whole bunch of meals that do not even go together. What hibachi restaurant you ever been too without any shrimp or lobster. This place is low budget the 5 Restraunts at the property are a joke. They need to close this property and start all over I wouldn't come back here if they offered me a free week. The sheet were dirty with stains we changed rooms and one room was not better than the other. If it wasn't for Ricardo the FB manager who just started giving us a tour we wouldn't know where anything was. Marco and Mario were awesome and attentive on the beach. The check in and check out experience was terrible. The icing on the cake was upon check out Walner who completely ignored my good girlfriend and I presence. I worked in hospitality for 3 years and I've never continued a conversation on the phone while guest where literally waving at me at the front desk. That's what Walner did. Not only did he ignore us for 5 minutes when he finally said something his breath was terrible ! Did I mention the women at the desk on the side who was in charge of making our Covid appointment was extremely rude and tried to blame it on her English! She spoke English quite fine! She was rude like many other staff members. This place suck ! RUN

I'm just trying to figure to out how is this resort still open? and it had 4.6 stars on google. Like is by far the worse resort I've ever stayed on like seriously. Poor quality, is not even up to date. The rooms were old. Food quality and choice was super limited. All this protocol to go in the buffet yet again for poor quality food. Not even fresh juices they had. I would call roomservice from the phone no one would answer I would have to go downstairs to ask for whatever because the phone would just ring. Some rude staff as well especially at the dinning area " Ceclia" super rude lady working the door at the hibachi restaurant. No fun activities at all. We literally went there for a wedding and I'm glad we did because oh man it wouldn't been a boring and sad vacation.

Not sure where to start with this one. We spent lots of time with other guests, so I know our experience was not unique. I'll start by saying the reason we ended up here was because our friend is a Royal Elite member who loves Sandos other resorts and she thought this place would be just as nice. That was because she also thought it was adults only, which it is not (although there's nothing really for kids either). It took a very long time after our delayed flight to get our private car to the resort and once inside there was no beer, wine, water, or sodas like she's used to. When we get there we dealt with the very rude Carlos. We were supposed to have a suite with 2 bedrooms and a living room. One minute he says they gave our room away because we were later than expected (which they knew and we had no control over) then the next he says if we pay more we can get a room like that. So instead we get 2 rooms that are not very close together, plus our 2 queen beds were 1 king in one of our rooms. Next day we were able to get the correct room, but this place is very rundown to say the least. Housekeeping staff are very pleasant and thorough. Food is mostly awful. Room service is a smidge better, but the Baja tacos at St Trop and Gaijin are the only halfway decent things here really. Our friend was upset because there was nothing exclusive about her membership here - no areas and restaurants just for us, no butler, no bottles brought to our room, no top shelf liquor - you get the picture. She pays way too much for a timeshare to not get the perks she's promised by the resort. Not to mention that when we arrived we were charged more than we were quoted when making the reservation. Service is mostly horrible and completely inconsistent. Had better luck using their website for room service and requests, but still not great. If you want relaxation during the day good luck. They have very loud activities all day long that you definitely hear in your room. If you're looking for fun at night it is pretty non-existent. Entertainment staff tries hard but there's only so much they can do. Recommend the fiesta if you're there for it since it was a good show and a better buffet than usual. We were also put off a bit by tip jars in an all-inclusive resort. Fine print literally says gratuities included and it's not standard for most countries, so why are they out? I've been to other resorts, including Mexico, and have not had this before. I have a bracelet I wear - I'm not expecting to carry a purse, but some bar staff will clearly ignore you if you aren't tipping. Give me good service all week and I'll consider tipping you after since I only have big bills (and yes I did). This is definitely a place to ignore for at least the next 5 years while they work on making this place an actual all-inclusive resort (it wasn't originally and then Sandos bought it). I would not recommend this place.

MOST DISGUSTING EXPERIENCE! They literally served HOTDOGS everywhere and they do not allow you to eat UNLESS you make a reservation but once you go to make one it says booked even though absolutely no one is eating in the restaurant. My family was literally starving due to a lack of food resources and I wasn't able to get a reservation and forget about room service I waited 2 hours and no one answered. I'm not sure if it's protocol to ration out food due to it being an eco resort but I wish it would have been disclosed it was very disheartening to see the day I left the resort they put out better food quality and actually began to clean and gear up for the weekend guest but treated the guest that stayed during the week like trash. Don't expect it to feel like a vacation because clearly the comfortability of there guest is not the priority but the water slides where nice

RUN....EVERY 1 STAR REVIEW ON HERE IS 1000% LEGIT...RUN. Hotel check-in is old school, index cards. Food is terrible and repetitive. Poor customer service, and the drinks were watered down with no flavor. It would've been nice to have had a decent drink to forget about the bad food, service and accommodations. When checking in, there was an older gentlemen complaining, He was asking for maintenance to replace his lamp shades in his suite, which at that point should have been my first clue to run. I paid for an extra night before arriving, as I was traveling on the red eye and wanted to secure my rooms(2) would be ready when I arrived at 7:00 a.m. and not have to wait until 3:00pm check-in time. Well guess what, they did not have my rooms ready, yet they took my money for the night before and still waited until 3:00 pm to check in. Meanwhile they accommodated us (4) in one single room which was poorly upkept (see photos below, now I understand why the older gentlemen wanted maintenance to replace). Our reserved rooms had telephones that did not work, we could not call for room service or maintenance issues, and the air conditioning was poorly cooling. A good cup of coffee would have also eased the blow of this poorly managed hotel, but I couldn't even get that. The coffee machines in the room are useless and the outcome was disgusting. This is my version of short & sweet. All inclusive....as nice as it sounds was the worst experience ever. Don't waist your time or money at this place. I was happy to come home after a very disappointing first time in Cancun. April 26-30 2023

After being here a few days my stay has actually gotten better. I noticed different personnel at the front desk and each time I spoke with them the issue was addressed right a way. The rest of the service staff has remained great. Tho there was never an issue for me the food has gotten better as well. I've got 4 days out of 7 before I leave so we will see how it goes.

I have had a terrible experience since the moment my husband bought a time share at Sandos. The food is AWEFUL/ they try to nickel and dime you with everything: act like your unintelligent and can't figure pesos to dollars and tell you your getting a deal at a normally $200 massage for only $180! And that's 45 to 80 min depending. Hello!! I'm not stupid. I pay more to visit now than before I allowed my husband to buy the time share: which I never wanted. Ugghh The food is AWFUL! Omg I would rather eat McDonalds and I swear I would feel like I had a much more decent meal. And I don't eat fast food a lot and especially McDonalds. This food is gross. I'd rather go hungry. Ordering now a bunch of stuff and making small changes to see if it's better or just pathetic . At the TROP restaurant by the "all inclusive" pool (a joke!) says snacks so... I'm gonna see. Snacks are not usually sit and order in restaurant only ... if you can call this a restaurant: I'm not the person that wants to be pessimistic but I have to tell ppl.! DO NOT BUY THE TIMESHARE. Do not eat the food unless you have to. It's sad

Over charged me. When I went to check the lady had no idea what she was doing and I was there an hour, had to go to the airport to not miss my flight but was told they would take care of it. After returning home they figured it out, but told me I had to use the amount as a credit toward another sandos stay. I accepted that. Now that i want to use it Im being told I have to go back to this crap hotel instead of another one of Sandos to use the credit amount. I will not ever go back to this crap hole that does everything possible to scam me.

Since posting my last review, I also want to add here that I went to use the bathroom and there was no water. It's late and I'm too tired to deal with the terrible customer service here and will call them in the morning. But this has been so awful

Let's start from the a month when trip was already booked and paid in full. After reading a bunch of negative reviews i was doubt and close to cancel the trip and find something better. Busy NYC life, 2 full time jobs, kiddos- i missed due date for cancellation and had no choice. You will be surprised as I was and still is ( i am staying here now for 3 more days and enjoying every minute) Do not trust all the negative reviews: resort is up to date, pools are clean and there are 3 or 4; beach is so close and clean ( except the days when there a lot of seaweed because of the weather and especially on July-August) We arrived 4 hours before check in, so we went to buffet - i will rate it 4 out of 5. The room is very well maintained, looks like everything is up to date, very clean, AC works perfect, no noises, view is beautiful. Room service 24/7 offered plenty amount of food and deliver in 15-20 mins, mini bar/fridge is restocked every day even often as per your request. The bar with piano at lobby- my quiet space, like sitting there at midnight having shot of tequila before going to bed. Hibachi, steakhouse , Italian restaurant not disappointed. My advise: wake up earlier, go to the pool/beach, take cabana and you all set: you can drink and eat right there entire day:) and getting amazing tan. All staff are friendly and helpful. I LIKE IT!!!! and trust me i have experience in a lot of luxury resorts and i can compare objective. I wold like to give 10 stars to this resort, try and you will not be disappointed!

My wife and I had the best massages thanks to Mario and Jessica.The 50 minute messages were the absolute best.These two were very professional and my wife said that Mario had the softest hands of steel.Ienjoyed Jessica being so attentive to me.I hope that the resort acknowledges them both for a job well done.If you are ever here..Ask for Mario and Jessica!!

Checked in June 4. First off, we got this ALL INCLUSIVE HOTEL because we read a mix of good and decent reviews and decided to take a risk. HORRIBLE. Check- in took over 4 hours and the staff in check- in is very rude. We will definitely NOT be coming back here. ROOMS: OLD, DIRTY, RUSTY we actually bring our own sheets and bedding so not too bad, but still. Very little power outlets other than one in the bathroom and next to one side of the bed. STAFF: VERY RUDE and had an attitude. The RUDE staff overs the sweet one or two staff that there is. RESTAURANTS: DECENT: the best ones are probably the steak house and the Italian. Best staff there. We read that this was a 5-Star hotel and this is very far from it, guys. We heard very many good things of SECRETS THE VINE right next door. Next time will head there.

I wish I could give this place zero stars. Do not book here. Look at any other resort. The big beds? Two full size beds glued together... the walls?? It's got water damage and mold. Is painted over. The bathroom? It's got mold by the vent. The furniture?? Scuffed and chipping. The seasons restaurant has five things. That's it. Don't even get me started on the water pressure. The sheets are moist because of how humid and wet the air is inside the room. The air condition stinks so it had to be off so we were sweating in the room. This trip was supposed to be well deserved but instead it was the worst vacation ever. So disappointing. We called room service but it kept telling me to dial a different extension. So I called the front desk and they send in a few minutes someone will call me. An hour later I had to play phone tag with the receptionist and finally ordered my food. The room service lady was giving me attitude. You call yourself all inclusive? Sure everything is included but not accommodating at all to the people that book here. The only positive part is the people that work here are super nice and passionate but that's all that's got this place running.

Stayed at Sandos Cancun 6-Days and this is one of the worse hotels we have ever stayed in. It is NOT a 5-Star Hotel. Not even close, maybe 4-Star that is currently falling apart as I write this Review. MOLD EVERYWHERE, ON WALLS, IN AC UNITS IN EACH ROOM. SEE ATTACHED PICTURES THAT WILL DESCRIBE IT ALL. I will summarize as best as I can. We had 2 Separate Rooms for 5 Nights. So we got to see the inside of more than just 1 Room. 1st Night AC goes out and Maintenance Department is in our room at about 10:00PM putting Freon in our AC Unit to get our room to a decent temperature. Rooms are falling apart, Telephones have Incorrect Room Numbers so don't pay attention to the Room numbers or you will be lost & any room service goes to incorrect rooms. USB outlets did not work in Either Room. One rooms Wall Outlet (Power Outlet) by Bed did not work at all. Walls are constantly being painted to cover the mold growing on them from the inside out. They don't even paint the entire wall so you can see the discoloration on the walls. Twice we were left with ZERO Towels in our rooms and trying to get any towels at 4:00PM is next to impossible. Trying to Call "Hotel Operator", "Housekeeping" or "Front Desk" is Futile. They Simply do not answer the phone (you get a recording that they can not answer your call). We tried calling for about 35 minutes straight and finally just went to the Front Desk to try to get at least one towel to dry our hands. On our check-out day we called the Front Desk for about 30-40 minutes and they never answered. So we had to go downstairs where we waited for about 45 minutes to Check-Out, and you MUST check out in person to have the Wrist Band removed (it has a door sensor) or you will be charged a hefty fee. This Hotel needs a Complete Remodel. Everything is old and falling apart. There is No working Jacuzzi in the General Pool Area. It's there but it does not work. We had to take a Covid-19 test in a room that was full of Mold on the walls and ceilings. 2nd Floor of the Hotel between other rooms that are currently occupied. This gives you a pretty good idea of the condition of the Hotel "behind the scenes". There has been broken glass for at least the past 5 Days on a Terrace that 50% of the Hotel Guests can see from there room and no one has bothered to clean it up. Room Doors are falling apart. Coffee maker in room, but no Cups, no sugar, stirs, nothing. Glasses in the room would not fit into coffee maker. Rooms are falling apart, window seals are broken and hanging, doors are old and rotting away. Exterior Walls made of cement are cracking and falling apart, chunks of cement are missing from the exterior walls. Lobby Staff will not help you at all unless they are trying to sell you something. They are extremely friendly at arrival when they try their very best to hook you onto the "Sandos Elite Club" or are trying to sell you day activities but otherwise they simply don't care how your stay is going or how they can assist you. They use the same staff that is trying to sell you these things to supposedly give you Hotel information and it just simply does not work as they only care about their commission. We have stayed at Sandos Cabo San Lucas on Many occasions in the past and that Hotels is Awesome when compared to Sandos-Cancun. I would NOT recommend Sandos Cancun to anyone, no matter what their budget is. Not sure who or how a 5-Star Rating was given to this hotel as it falls extremely short on all points. See attached pictures that show some of the terrible conditions of this Hotel.

Poor excuse for a resort! Felt more like in a prison! Very lousy food and absolutely mo entertainment! Hot tub broken, check in took over 2 hours! Staff unfriendly and pushy! Buffet dirty and disgusting Stay away

Great staff good food plus a beautiful ocean front. This is my second time this year going.

Not going back. More of a prison than a resort to be honest. We went here for a wedding, and it was not the best. There were a few concerns that I have. First, it's rated at 5 stars, but the food was not too good, neither was the alcohol. The alcohol is not what the bottle says. The taste is completely different. Next, the resort itself is pretty basic. I mean they have a pool, but that's about it. Now here is why I'm really giving them one star! We paid a lot of money for this place, but it seems as if they have a up charge mafia here. It's all inclusive, but they try to get you with hidden fees and charges that seem completely arbitrary. So, when my mom checked out, they tried to charge her an extra 250$ when she inquired about the charge...they said never mind... this is a bit fish to me. Now, when my boyfriend and I left, they wouldn't let us leave without having an exit pass which they only give you if you pay the extra charges! We were not having it, so we walked past them. At which point, 4 of the workers literally created a human wall to prevent us from leaving, even though we clearly explained that everything had been paid for by my mother who checked out earlier and we had a flight to catch. Then, what really blew the top off for me was when two of the door men touched my boyfriend backpack in attempts to prevent him from leaving! Is this what you do at a 5 star resort? Then, they said they will call the police if we don't have a checkout card. When we called the bluff they dropped all of it! I feel bamboozled. Honestly, so weird. Anyways, not going back. For anyone who does go to this dungeon, take your own alcohol... oh an the elevators are tiny boxes with no AC!

*READ THIS FIRST* THIS IS NOT A 4 STAR HOTEL This review is long, not because I want to complain, it's because maybe this can help you avoid wasting your time/money. I honestly don't know how this hotel has such a high rating, are they bots or something? In this hotel there are two types of guest, "Elite" and "normal folks." They will treat the "Elites" very differently compared to us normal folks. Half of the hotel is RESERVED for "Elites" ONLY. There are two restaurants you can dine during lunch as a normal folk. The buffet and a snack shack. It's very frustrating to see that even if it's busy and there is no one sitting in the "Elite" section, they will make you wait, you peasant. SERVICE: I am not sure if they are understaffed or not but half of the staff are not very friendly or attentive. Of course the other half are either fine or was great. There was an incident in the hotel where 6 wedding crashers had an altercation with a wedding party (they spent over 60k on this wedding). The staff did not kick the wedding crashers out, so the wedding members fought the wedding crashers. The police was called and started to look for the wedding member. But rather than figuring out what rooms the wedding party was staying at, the security team barged into almost every room looking for the wedding members. Keep in mind that this was at 1:30 AM, they did not even knock or warn that they were going to come in. Imagine if you were taking a shower and this happened?! I wish I was making this shit up ‍. Also when we got there we had to pay some room tax or something for 400~ pesos, but get this, when we asked how much would it be for usd they said it was 30 USD. (At the time of writing the hotel was taking 1 USD = 18 Pesos) 30 USD x 18 Pesos = 540 pesos. We told them of their mistake and all they said was "oops." Also they would NOT let us pay this "room tax" with a credit card ONLY CASH. But everything else we could pay with card. GUARANTEE they pocket that cash. They also almost made us pay an extra $300 USD BECAUSE THEY CANT CALCULATE. Basically we owe 7209.74 pesos but they miscalculated and tried to make us pay extra. It was sorted in the end because we double check the calculation with a CALCULATOR and ended up paying the right amount. DONT GET SCAMMED DOUBLE CHECK YOUR RECEIPT AND TAKE PICTURES OF IT. FOOD: The food mostly did taste good, but the choices are very limited, you only have two restaurants that reliably served food throughout the day. Though, room service is available 24 hrs, and it was mostly good. The buffet was small and often had similar dishes, like 4 veggie dishes out 12 that's pretty much the same. AMENITIES: There's the beach which nice but half of the area is reserved for the "Elites" and the common folk has to share the other half. The pool area has no swim up bar...so that's a huge downer. There is only 1 or 2 servers as well at the pool area so expect to wait 30-45 mins for your drinks if it's busy. At night time they have ONE bar that's open past 8PM and they only turn on one light so pretty much 75% of the area is dark. And for some reason they don't play any music at all. I think you have to be an "Elite" to hear it. After a few days it gets boring here real fast. ACTIVITIES/SHOWS: I have been to RIU franchises before and the standard I hold is to match their shows/activities. IT IS BORING HERE. Out of the 7 days we stayed 2 of the events were worth going to. Silent Disco and Karaoke. You are in this hotel to retire or something not to have fun. ROOMS: Rooms are fine but very outdated. Washrooms are small and only has one sink. Once you go into the room and look at the shower head, you will understand how bad and run down this place is. TL:DR = Don't go here, but if you do make you like my review so people know how accurate it is. :)

A solo traveller here. I stayed there in mid-August. After booking the trip I looked at several reviews and was on the verge of canceling my hotel booking but decided to not to. I just lowered my expectations and expected the worst which was all unnecessary. I had the best time. The room was simple but clean and everything was working. It was missing a hair dryer and had some empty water bottles when I arrived but that was taken care of as soon as I notified the front desk. Drinking water was refilled daily. For the minibar restock I did have to notify them separately though and it was tough to get ahold of somebody over the room phone. So I had to go downstairs for that. Wasn't a big deal. It was the biggest inconvenience of my stay. I arrived before 3pm which is the check-in time. So I had another 3-4 hours until I got my room. However they give you the wristband right away. I ended up changing in the bathroom and enjoyed a drink on the beach until they got my room ready. The food was good. There were 3 restaurants available for dinner but it had to be reserved. So I skipped it. The regular buffet was plenty for me. Each guest was registered and escorted to a table for all meals which was nice and avoided chaos. I'd suggest to stay away from any beef dishes. Toughest beef I've ever had. After trying couple times I decided to stick with fish and chicken. The selection was decent. I'm not sure why but there wasn't any crowd at all throughout my stay which was great! Plenty of spots by the pool and beach, no lines at the bar or buffet. And...I don't think it's an adult only resort but I didn't see any kids. Again...a big plus for me. If you're looking for a party scene then this might not be for you. I needed something safe and quiet and that's what I got. The whole stay was very peaceful and relaxing. Didn't encounter any rude staff, everybody was nice and polite. Beach was clean. Loved those cabana beds right on the beach! There was always a wait staff walking around and serving drinks. They always took good care of me. A little advice: even if it's an all inclusive resort, tip the staff. You'll be appreciated!

We stayed here for our honeymoon and it was amazing. The hotel is absolutely beautiful and the rooms are spacious and comfortable. The customer service here is better than most hotels as well. Whenever you pass by a staff member, they always have a smile on their face and greet you. They are very interactive as well which we appreciated! There is always something to do at the hotel because the entertainment is never ending. The restaurants, room service, and the buffet also provide delicious food. The bars also make yummy and strong drinks and I love how the pool/beach area has a bar and a brick oven for handmade pizzas. The handmade pizzas are absolutely delicious and a huge shout out to the staff making the pizzas!! Also the DJ at the pool has fun music which gave the pool area such a fun and luxury vibe! And if you're staying here on a Tuesday, we highly recommend the pool parties!! They were so much fun and they brought out live dancers and entertainers. There is also beautiful landscaping by the pool area with cute little egg shaped cabanas that overlooks the beach. We actually read our vows there one night and it was absolutely special. If you're looking for something to do at night, we highly recommend the hotel club too! The DJ had amazing music to dance to and the bar made great, strong drinks there too. Overall, Sandos Cancun was a 5/5! Highly recommend staying here for your next Cancun vacation!

Run!!!! this place has black mold everywhere and they don't give a rats ass about your health and safety. The food and reservation system was horrible. No one seems happy and the food off the resort is far superior! If you are used to real 5 Star resorts this doesn't even come close it is horrible. We opened the A/c im the roof up because it was leaking and there was mold all over horrible and dirty, The alcohol was cheap and gross. If mold is what you smell and see imagine what we don't know! Seriously run

We had our wedding here at Sandos Cancun. From start to finish everything was perfect. The staff are very friendly. All of our guest can't wait to return.

My husband and I just returned from 5 days at Sandos Cancun. Its a favorite spot of ours. We have been several times and it continues to offer excellent, personalized service. We love the intimacy of a smaller hotel. We absolutely loved our service from CHANTAL poolside and breakfast service. She went above and beyond to ensure VIP service. We were so lucky to have met her on her first day. Guernemos (my apologies for his spelling) was also excellent for poolside service and breakfast and lunch service. We were craving something specific to eat, not on menu, and he nailed it. It was delicious!! Above and beyond, as always. The steakhouse night was excellent. It was a perfect "date night" for us. The chef made it a point to come talk to us and offer specialty items. The COVID testing process was seamless. Room service was excellent - food and service. Thank you again, Sandos Cancun, for an amazing vacation.

This is a really nice resort and everybody there was extremely extremely friendly. I don't quite understand the bad reviews, we had a beautiful room that was super clean. No issues at all other than I couldn't get a good spicy margarita. I would definitely come back here again.

Beautiful location. I came here for a wedding and I truly enjoyed my stay here. We were greeted by a warm and welcoming staff. The room was clean, spacious and filled with lots of goodies. The view was breathtaking. The pool and the beach were perfect. The games by the pool were awesome. Cooking classes and other activities occurred daily. I read reviews about the food at the restaurants before coming, so I wasn't expecting anything great, but to my surprise, it wasn't that bad. The breakfast at Zango's wasn't anything to write home about, but the fruit was ridiculously fresh and that's what you need after a night of tequila and tacos! Very refreshing. I did stumble upon some delicious mussels during lunch- I had about 50 grilled mussels all to myself (rubs belly). There is another restaurant, right on the beach where I ordered grilled salmon over smothered sweet plantain and a mango duck salad. That dish was delish!!!!! The food served by the pool and on the beach is mediocre, but there is a variety of finger food to choose from, along with a number of mixed drinks. Can't complain. I really enjoyed my stay here and will definitely visit again!

This is a very low tier/quality all inclusive resort. The only enjoyable things the resort has to offer is the massages at the spa and the beach. Otherwise, the food is mediocre at every single one of the restaurants, the drinks are extremely sugary, and the buffet is equally disappointing. The overall building and hotel room also require remodeling. One of the showers in the jr suite had a completely jammed shower knob and the ac unit leaked a lot . The rooms become very humid because the ac unit doesn't cool the room well, and the sheets feel almost muggy or moist because of how humid it can get in the rooms. If you're being cheap but have the money to afford a higher quality resort, just book the higher quality one. Otherwise , you'll have just have wasted money staying here and wishing you'd stayed somewhere nicer.

I don't know how this place got as many stars as it has, but it is not great. As others have said here, they immediately try to nickel and dime you the moment you step inside the hotel. My boyfriend and I got an all inclusive deal and understood beforehand that we should book reservations at each restaurant as soon as we got there. The otherwise very nice host, and practically every other staffer, tried to get us to upgrade to the "royal elite" club to actually access the spa benefits (the only way to do so), which is the same for parasailing, zip lining and Jet skis (none of this is inclusive). The food at every restaurant is mediocre to subpar. Room service usually takes two hours (we complained about this to that aforementioned nice host and he said he would tell the manager, though nothing changed). The toilet in our otherwise beautiful balcony room broke down on our last full day (was fixed that day, though). There is barely any mexican food anywhere at the resort. They continuously try to hustle you into the royal elite club, so that you can access the actually good drinks at the bar (we ordered champagne once and it was flat. I usually order cocktails, but figured out the hard way that every single cocktail here is watered down or stale). I ended up ordering straight liquor on the rocks each time or had to coach the bartender on how to make a drink. There's one cabana with a clearly broken off rooftop that was never reattached, so if that's the only cabana available at the often crowded and sweltering beach, you're forced to bear with it and hope that someone vacated their cabana soon. The beach is overrun with algae like I have never seen before. It's gorgeous when you go way out, but awful standing inside a web of algae each day. And you also need to be "royal elite" just to sit by the window at a restaurant!

RESORT FROM HELL. DO NOT BOOK! Pulling up to our resort, it was very lackluster. We entered the lobby and began to check-in and were told we needed to pay an eco fee which was not included in the $2k we already paid. We were told CASH ONLY and were given different amounts. 400P, 420P and if you were paying USD, we were told $30 (580P). We questioned the discrepancy, and the staff said the resort can decide what currency to use. I asked for the currency rate, did the calculation, and showed him how much we should be paying, he then shooed me away to the female staff. Spoke with her and they reluctantly gave us $5 back. The front desk was a horror show. One of the nights, they offered our friend drugs. When we got to our rooms, they smelled of mildew, the shower walls were covered with black mold and the blankets were moist. Lighting in the rooms barely worked and there's only one plug on the opposite side of the room. There were 3 (small) elevators but most of the time, only 1 worked. The second day we found out you had to be an elite member which was to attend a timeshare presentation AND pay into the timeshare to use the full amenities, get premium alcohol, and to eat at all the restaurants with no restrictions. The food was limited, cold, undercooked, and gross. You also, only get 2 water bottles in the room and that's from the first time you check-in. When you ask for water, they tell you to go to a restaurant or call room service and they give you small GLASS water bottles and that's IF they even show up. The room service food was also horrible. The buffet was small, food was cold and only had 2 decent items. Service was slow and at times we had to go and place our own drink orders and grab our own cutlery. The buffet would close from 1100am-1230pm and the only other place open was ST. Trop but if you're not an Elite member, you can't eat there until after 1230pm. St Trop only had about 3-4 decent options but were overshadowed because the portions were small, inconsistent, and again, waiting forever to be served. When we ate at Gaijin, 2 out of the 12 glasses already had water in them. We didn't trust it as we did not see anyone pour the waters and asked for new cups. We then got berated and laughed at by the staff and they ended up pouring the water back into the jug. None of us drank the water that night. The food wasn't that bad, but they had managed to over cook the chicken and beef. The highlight of the meal was the rice, veggies, and shrimp. At Frattini's our friends received the most disgusting service ever. The server was sexist and would not even acknowledge the females in the group and would only speak to the men. The website states there are 4 bars but Bar Two was never open. Bar One was only available to you after 12pm and closed at 1am even though it states 2am on their website. It was inside, lights were always off and never played music. St. Trop was only available after 1230pm (reserved for Elites) and closed early. Royal Elite Premium Bar was only for Elites. One night, there was an altercation at the resort, and the cops were called to search for the guest. 5 men (staff & cops) began searching every room, mine being one of them. Imagine waking up to 5 strange men in your room, at 2am. It was TERRIFYING. When we complained twice to the staff, one didn't even apologize and the other gave a half ass apology. While checking out they then tried to tell our group we owed 12,000P and couldn't even explain to us why we owed 12,000P when we only owed 7,000P which was noted (in tiny print) on the receipt. They made us 30 minutes late for our shuttle back to the airport. In the end, we resolved it and made our flights back home. I have never been more excited to leave a vacation in my entire life. The only time we had fun was when we left the resort. The ONLY thing good about this place was the entertainment staff, but this is where it ends and to me, paying $2K for the entertainment staff is not worth it.

It depends what you want in Cancun. If you want a hotel with lots of fun day time activities and lots of choice and lots of people this is not it. If you want decent food and no lines and no trouble getting a seat then this is a good choice. Low key events like piano bar. Casino night. Mexican food is terrible. But the Japanese and steak places are good. The restaurant by the beach serves excellent wings and fresh fresh fish. Rooms are nice and clean. We had a dining table and kitchette with wrap around balcony. Good family place to go.

This place presents itself as a luxurious resort. However, everything about this place is sub par at best. The service is mediocre and the food tastes like it was pulled out of a fridge and put in the microwave. The drinks were terrible. Not to mention the maids stole from my room. The concierge was very unhelpful. I am disappointed with my experience here. I will not be back. Please save yourself your time and money and heed my advice.

This is my honest review about Sandos. When we first arrived to the room we thought it was pretty nice. Until we tried Zandos, we ate for 5 mins and restarant hopped to the Italian place. Again disappointed but we kept drinking. We thought the food was going to suck everywhere until the next day when we tried the French place. Yes come here everyday they're open for lunch. They have the best Baja tacos and best item in general here. Plus it's on the beach and by the water. You can enjoy the nice ocean and pool it's all fun. The people working here are all nice and remembered me after one day probably because I'm Asian and I was tipping. It's not mandatory to tip but you should every so often for drinks at least. Overall I'd come back here but we may try a new hotel for a different experience. We did check out secrets hotel next door and that one looks super legit but the price is a different level as well. So just enjoy the food and drinks at wherever is affordable. Below I have listed the food places at Sandos with my review. There are about 5 places to try at this hotel. They do not open everyday consistently and some places open for lunch or dinner only. Zandos (All you can eat buffet): the lunch/dinner was very subpar but the breakfast was a bit more satisfying. Italian place: Long wait and very subpar small portions. French place (open lunch only): Now this may have the best item out of any menu. Just keep ordering the Baja Tacos because they are so good and its unlimited!! Everything else on their menu isn't too bad and is prob better than most places at this hotel. Japanese place: RSVP only but it's worth it. The food is great here but open every other day maybe. Steak place: the only place I didn't eat because I couldn't find it. It's very lowkey but heard good things about it Room service: apparently it's 24/7 and their food is better than most restaurants here. Not the best but better than zandos and Italian at least. Different chefs throughout the day so you may get a better salad/burger than another Day.

Horrible service.. some of the staff is accommodating maybe like one or two employees .. majority are rude and disgruntled for sure...rooms are dirty ... everything is not included in the all inclusive and is expensive such as couple massages 300 US dollars for a horrible service...food would be described as school lunches at its finest.. expected a lot more for what some folks raves about in their reviews.. all the alcohol is water down...would never come back here and definitely would not recommend to any one !!!!

Everything was decent until they asked if I paid for everything for the 6 night stay when checking out the resort ? No shit, do you guys just let people check in for free ? They're obviously trying to get extra money but not from me ! Spent 2,000 for the laguna suite . Food 6/10. Also the thin "pepperoni pizza" that they serve.. I've literally seen flys land on the pizza while preparing then put in the oven, every drink that they've brought me either had something in the cup at the bottom or on it !! Just find a different resort.

We stayed seven days at Sandos Luxury Experience All-Inclusive Resort the last week of January. We have stayed at several hotels in Cancun, and after reading the reviews, we decided to give Sandos a shot. Here are some highlights: Reception: The reception was seamless, and the employee was friendly, welcoming, and answered our questions. After checking in, you are referred to the concierge (AKA: vacation club (timeshare) presentation scheduler). We signed up for the presentation and were rewarded with two massages, a weeks worth of access to the spa wet areas for one, two shirts, and a canvas beach bag. Rooms: We were celebrating an anniversary and discovered a bottle of wine, a bottle of champagne, and chocolate covered strawberries inside our room upon arrival. This was arranged by Web Relations representative, Rosalia Luna. We also discovered that our anniversary was memorialized in the sand on the beach in front of the hotel. This was arranged by Cesar Tavenier. The rooms are large, clean, and have polished tile throughout. We had a standard room with views of the ocean and lagoon on the fourth floor (because of the hotel layout, most rooms have a view of the ocean and lagoon). There was no bathtub in our room and only one sink. The room had a well-equipped mini-bar that was stocked daily. We also had a balcony that provided great views of the ocean. The housekeeping was very good, but they start early. When furniture is moved around on the floor above, it is very loud; especially if you had a late night. They might want to consider putting sliders under frequently moved furniture. Food/Drinks: Our favorite part of vacation. The daily buffet (breakfast, lunch, and dinner) restaurant is called Zangos. Each day they had different offerings, and the food was very good. For example, they had a baked potato bar, taco bar, and waffle bar. Omelets are also made to order each day. In regard to drinks, they had some top shelve alcohol, and I never had a watered down drink. More often than not, I had to request less. The teppanyaki restaurant, Gaijin, was really good and a lot of fun. Both of our chefs, Wilber and Daniel, were entertaining and prepared an excellent meal. I have been to several teppanyaki restaurants outside of the United Stated, and Sandos has it figured out. The Gaijin host, Valentine, was on top of everything and ensured our drinks were full. The Seasons restaurant had modern cuisine with steak and seafood. Our waiter, William, was pleasant and provided suggestions. Besides St. Trope (pool/beach snack bar), the service at the restaurants was very fast. They just did not have enough people working the pool and beach area. At times, it was faster to exit the pool or the beach and order yourself. Room Service: Sandos has the best room service out of all of the Cancun resorts we have stayed at. The menu was comprehensive, and the servers were polite and professional. The waiters even brought a specific and unique alcoholic beverage that was not on the menu. Entertainment: This is a smaller hotel with smaller entertainment acts. This is not a bad thing because the acts were great. For example, at Zango they had a salsa band, and in the main bar, Bar One, they had a singing group called the Tenors. Both were excellent. There was also a casino night, and the grand price was a bottle of Sandos branded tequila. It was fun. Pool and activities were also very good. Liz and her partners at the pool did a great job with trivia games, yoga, and salsa dancing. Sandos entertainment is finished by 10:00 p.m. or so. Beach/Pool: The beach was perfect, and we did not have an issue getting chairs. I was told the resort was at 65 percent occupancy; so 100 occupancy might be an issue. The lower pool was hotter than the upper pool. Please note that the upper pool is in a shadow after 2:00 p.m. from the towering neighboring resort. Lifeguard: During our stay, we witnessed a Sandos lifeguard, Rafael, save the lives of three guests who were trapped in a riptide. Rafael sprung into action, swam to the individuals with a flotation device, and loaded them onto a watercraft. Rafael was truly heroic. I commended him in front of his supervisors and bestowed upon him a coveted travel pin of excellence. Checkout: Like the check in, the checkout was seamless. The Guest Service Manager, Enrique, met with and ensured we had a great visit. He also provided us with bottle of tequila to go. While no resort is perfect, Sandos is in the process of adding a restaurant and also making additional capital improvements. One area where no improvement is needed is customer service. All of the employees were excellent!

Food was ok. The buffet was a bummer. The pool side food was really good. The drinks barely had alcohol. Would recommend ordering shots over drinks. Service was exceptional.

Food is terrible. Everywhere you eat! Steak house is boiled steak no grill!‍ Italian has the worse Fettuccini ever tasted! Cesar salad dressing watered down! Buffett breakfast and dinner ....horrible! How can you mess up Bread? Anyways if you are willing to eat terrible food, great bar tenders Sergio and all in Bar 1 are great. And enjoy beach which is great ... go for it! BE AWARE FOOD IS HORRIBLE!

We had the most wonderful time in this resort thanks to the staff of the hotel. Every employee went out of their way to make us feel special during every interaction. Concierge Giselle and Carlos would not allow us to pass without stopping to make sure every thing was to our liking. A room service attendant recognized my wife and assisted in getting her a wheel chair when she fell two blocks from the hotel, even though he was off duty. The spa experience was very refreshing. We would like to thank the management team for having such valued employees.

THE WORST RESORT EVER! I personally believe theirs is by far the worst resort ever. I go to cancun 2-3 times a year and have never experienced anything like this. I don't even know where to start. When we arrived check in took so long and wasn't offered anything to drink. The staff were super rude and they were never willing to help unless you were "royal ellite" within means you have a timeshare lol. The food was awful all the restaurants weren't even open everyday. What they call the "steakhouse" was beyond disgusting. The steak was paper thin and tasteless. The ONLY positive thing I have to say is the entertainment staff were amazing We were considering cutting our trip short but they were the only reason we stayed. We made reservations at the restaurants but when we went to sit the royal ellite people were sat before us we waited over 1 hour to be sat. Multiple empty tables but they were reserved for the royal elite. Pool side service was awful. We tried to get an umbrella for like 2 hours. Nobody would help you no matter what. The rooms were old and outdated. I've been to many resorts and the best by far is Hyatt Ziva cancun. Not whatever this is lol. EDIT: We also got food poisoning!

I can confidently say the lobby employees do not care about anyone who stays there. To start off, it took about 3 hours to check in. Our room was given to my fiancé's sister, since they have the same last name. Still, they should've paid attention. Our room keys malfunctioned 3 times. The first night, our ac was leaking water on the tile floors. I did not notice and slipped and fell hard on my knee. The only thing they did was send someone up to supposedly fix it, but the next day it started leaking again. When we called the lobby, they never sent anyone. Being that we have to stay in the room for maintenance to come in, we missed our dinner reservations for nothing. Then, Sunday night, my sister was kicked out. They told her her payment was not "confirmed" and if they wanted to stay, they would have to pay an additional night at their weekend rate. Weird, why would they give them a room if the payment was not confirmed in the first place? She had to find a room at a random hotel at 11pm. Also, this was her "king size bed" lol. For the amount that was paid, this place needs a TON of work. The only thing that was great was the pool and kitchen staff. I would never stay here again!

I usually do not leave reviews for poor services but in this case I needed to vent and warn travelers. BEWARE this hotel has a lot of SCAMS they have salesman all over offering you discounts and Spa treatments... WALK AWAY!!! They were even trying to sell us vacation packages for $18,500.00 USD If you are looking for a place to relax and just drink this is not the place. It's nice, clean and affordable however, they will have you signing up for things without letting you know their cancellation policies. We paid for services not provided. We signed up for a Spa treatment which we never received and they did not informed of their cancellation policies. They will lure you in when you've had a few drinks too. We spoke to the manager at the Spa Josue about the charges for treatment that we did not receive and instead of him trying to help... he called the salesman over to ask him if he discussed the cancellation policies with us... in front of us!! We felt so bad for Angel we decided to just pay the extra $150.00 USD to stop the embarrassment. If you do pick this hotel I recommend YOU DO NOT speak to anyone after a few drinks.

Dear Sandos group, I hope your management take a note of this review as it is honest and genuine. The best part of our recent stay at the Sandos Cancun was the weather, the beach, our room and our last day, as it meant we were going home!! the reason for this is as follows - your buffet restaurant is ok for breakfast but the food of a evening is tasteless and bordering on awful unless you like salad !! the steak, the pool side, the Italian and Japanese restaurants are marginally better but the menus are repetitive and the food average. At least one of these restaurants is closed every night except the buffet restaurant and some nights only 3 out of 5 are open which obviously restricts choice and due to availability, conveniently forces people to use the poor buffet restaurant. Unfortunately during our stay a few people including my wife were ill with food poisoning which to be honest due to the standard of food wasn't surprising. Now onto the hotel bars, the poolside bar was really nice for a lunchtime/early evening drink, bar one was like having a drink in a old people's home, the bar on floor 6 has zero atmosphere and bar two was never open, it's also fair to say no 2 drinks tasted the same as far as entertainment is concerned the team tried hard and lots of younger people enjoyed the experience. It was obvious that whilst some staff members were pleasant and friendly others were not enjoying their work. During our stay we met a Canadian couple who were long standing Sandos members and although they booked for longer one night was enough at Sandos Cancun due to its decline and poor food standards. As for us we will never return and it's put us off all inclusive for life.

I got a room for 3 nights and 4 days, when we first arrived 1 hour in it starting raining, soon after water was falling from the ceiling and left a puddle on the floor, I called customer service to send someone up, it took them 1 hour to try to fix it but they couldn't. They moved us to another room and 30min in the new room starting leaking too!!. I called the front desk again and they actually ask me if it was me leaving the water puddles, I couldn't believe it. After the 3rd room with a worse view we went to have dinner and once we got there we were told we needed a reservation, I wanted to schedule one but they were booked 2 days in advance, it's all inclusive but I couldn't eat at any of there restaurants becuase sandos and the front desk forgot to mention we needed to reserve a table if we needed to eat. The new place shower was not draining so I called the front desk again and after 40 min of ringing no answer, I walked down myself and asked " is there a reason why you couldn't answer my phone call for 40 min? There's was no one in the lobby? They said we didn't hear the phone ring did u mark the correct number? I said yes I called 4 times already I know the number by heart! They never Apologized. There's no party place here, the buffet food was terrible, no pool parties, no food, no customer service. And I called room service to get food there and they under cooked everything and felt sick after. In the morning i hear banging like hmmering nails constantly for hours . Choosing Sandos was the worse mistake I made in cancun. Please stay away if you are looking for a peaceful place.

This is our 1st time to Cancun, also 1st time with Sandos, we stayed about 1 week and we like it :) Good: 1. Staff are friendly and helpful 2. Total 5 restaurants (buffet included), overall foods are good 3. Pools are pretty and water is warm 4. Beach cabana is comfortable with wonderful ocean view and shade. 5. Room is comfortable and clean with nice view on both sides of the ocean. Bad: We don't like the food at Japanese Teppanyaki, because sushi rice is hard & dry, miso soup is too salty, steak is over cooked (well done & hard), vegetable is too salty. Dinner at this place needs reservation and will cancel ur seats if u are late over 5 minutes. That's why I take out 1 star. Special thanks to Concierge staff Erika Rea and Deluce? (Not sure the spelling of her name) for their dedicated services, they explains us all the extra VIP services we have, because we book from Orbitz/Expedia. Thanks for helping us & answering our questions whenever we needed, very appreciate. We do enjoy our stay there :)

We were looking to purchase a second time time with sandos So we agreed to come in to sandos cancun and honored the presentation with intentions to ourchase. We stayed from March 5 til 9. Hotel is run down and elevator works intermittent. Fault smell from room bathtub, mood killer. Anyway, they asking for 29k usd with evident poor maintenance, time seller admitted that there not in the business to maintain building for to sell time share. When thing turn soar he became irratible and said you should have stayed at the Hilton where we own a property. Word of advice, you cant ask 29,000 dls for a timeshare with old furniture, old windows shower has broken tile, fault smell from room bathtub and new evelator has ovious problems Where we were not the only laughing scare about elevator and procur the stairs. There workforce and eager to help And always receptive to help patron. Food is good. Also the location of sandos is excellent location. Must of pictures online and videos looks espectacular, but due to maintenance of room we decline their selling price. It's a hight price for poor maintenance consequences. Many people that we talked came in to possible purchase but it's a NO BUENO INVESTMENT BUENA SUERTE