Iztihaad H.
Yelp
A new location of a tried and trialed family owned restaurant has resurfaced better than the previous attempt, yet it still lacks in the same qualities, notably to a smaller degree. An unfortunate illustration of a lesson heard, but not a lesson learned.
The owner/owner's son was readily available, polite and prepared for business. Ready to step the extra mile for the customer, it's the service you'll come to not expect, but to appreciate. However, the staff themselves proved to be strikingly untrained and unprepared for a customer service position. I didn't make the order myself, but seeing it was quite enough.
The food here remains similarly standard (relative to the previous location) in both its taste and texture, satisfying neither. The Zinger was far from expected, with none of the crunch, spice or richness you'd find here or in South Asia. The Chef's special was an uncoordinated mess of texture and flavors which overshadowed the patty. The famous cheesesteak was also average, with decently well cooked beef, but not enough cheese, peppers or seasoning to really bring it together. The tater tots just needed some kind of seasoning either out of the fryer or a special spice mix. Overall, everything you can order here, which is rather limited, tastes about as you would expect, except for a little sadder.
The last time this location came to Carrollton, I tried it many times before coming to a similarly forlorn conclusion. It just doesn't seem like they're suited to the larger scale and expectations of the area and operating a full restaurant. I wish them the best, but I won't be returning for a while. For others, I'd say give them a chance and see if what they offer is more your style, or just more convenient