Sandra M.
Google
I've bought sandwiches from Sandwich Hut since the 1978. Thete hsve been times when the sandwiches have not been as good as they normally are, but I never made one complaint. I bought a sandwich today and the bread is not fresh. I called there, just to let them know the bread was not fresh. The man who I spoke with remembers taking payment from me. When I told him the bread wasn't fresh, he responded, "Well, I'm going to unequivably say your wrong, I know for a fact it's fresh it came in fresh this morning." I told him. I was sorry, the bread is not as fresh as it should be. He told me that I was calling him a liar. Those words NEVER exited my lips. I told him as a business owner myself, I would try to find a solution. I was just calling to say the bread wasn't fresh. There was no need for the exchange he had with me. A note to him...we are not always correct and when there is a complaint, just take it and try to make it right. You asked twice, "What do you want, your money back? My answer is no, that wasn't my intention, despite what you may have thought. That was my last trip to Sandwich Hut. You just lost a faithful, loyal customer because you think you can't possibly be wrong.