Dharyll R.
Google
Always used to order via delivery and loved it and when the store opened locally, expectations were high.
The food is still great, portions large and mostly justifying the higher than usual pricing compared to other nearby places. However, the in store experience is lacking. The kiosks are slow to react to sold out products on the hot section. I have had to make up to three complete orders before, choosing hot food, only to get to the end and be disappointed all three times as the item is sold out. If the decision is that hot food is only available to and from certain times then the front screen should just show that. Amongst my group we have been several times and never gotten to eat hot food.
The lack of a screen to let you know where your order is in the process isn't helpful. So many people see others that have ordered after them come and go and wonder what's happened to their order, end up bothering the staff who have to pause what they're doing, thus making someone else's order slower, so it would just help the process. It would also save the servers voices having to continually bellow out completed order numbers, as the music is so loud they have to compete with it. The tables and chairs being placed directly under the kiosks seems a little bit of a social faux pas, as people often end up eating their sandwiches with other patrons bums in their faces as they try to use the kiosks.
All in all the food is still great but the layout and functionality of some of the store elements could use refining.