Tim M.
Yelp
I would have never thought to write a review for the chamber of commerce anywhere, but after visiting Catalina this past weekend I was curious about some island stats, did some digging, and it makes sense to give some kind of feedback.
My wife and I had a great time. It was my first time being on an island so it was a little strange and I know it sounds funny but it made me feel anxious.
We took the Catalina Express from Dana Point to Avalon on Friday afternoon. Booking the boat, paying, parking, and even the boat ride itself went really well.
The way I see it, Catalina Express is the "face" of Catalina Island - and whatever that entails (leisure, commerce, etc.)
So the time on the island went well. There were a few sketchy moments, nothing big though. It was a little disturbing to see so much drinking, bars, etc.
Part of it was seeing so many locals buying 12 packs so early in the day. You would think there's nothing else to do.
It's an island, it's a vacation spot, there's going to be drinking involved...I get it. But the extent of it made certain parts of the town (errr...street) more seedy than necessary.
If you're into some dive bars and some seedy places ok, that's your thing, have that seedy establishment...but don't let it affect the other areas. Or at least minimize the impact.
It really didn't bother me that much, but I know it makes my wife uneasy.
Anyway, the main reason I'm leaving a review is because of the cancellation/delay policy of Catalina Express due to inclement weather. And it's not just their policy that falls short, it's also that they did a poor job of communicating delays, providing information during the delay, and just plain out being sympathetic to the situation.
Our return boat to Dana Point on Sunday was cancelled because of weather so we had to stay an extra night. Kind of cool (at first), but then you take into account all the expenses and it can add up: hotel, food, AND shuttle from Long Beach to Dana Point. And no accomodations or sympathy from Catalina Express didn't help.
So my review is mainly of Catalina Express, but the reason I'm leaving it here also is because Catalina Express is the face of the island. First and last that you see. So it affects The commerce on the island.
The entire trip was basically pretty cool - except for the poor customer service at the end. Which left a bad taste in my mouth where I'm not sure if I want to go back...at least not soon.
We can't control the weather...I get that. It would have been nice though to have some kind of accommodations - AT MINIMUM a paid shuttle from Long Beach to Dana Point - that was ridiculous they didn't pay that.
And you don't owe anyone a free hotel room and food because the weather is bad, BUT from a business perspective...what would be more likely to cause the consumer to return? And tell their family and friends?