Santa Clara Valley Medical Center

Santa Clara Valley Medical Center has been part of our family’s medical journey for years, offering both emergency and general care when it mattered most. One of the Whopper families received urgent treatment here, and while the staff moved quickly and professionally, the wait times and communication gaps were noticeable during peak hours. The general care wings are clean and well-equipped, but the scale of the facility can feel overwhelming without a strong advocate present. From a broader lens, SCVMC could easily anchor a capstone project in public health or healthcare administration. Topics like emergency throughput, patient navigation, or county-level resource allocation would be relevant and timely. The indoor garden area stands out—a rare pocket of calm that reminds you healing isn’t just clinical. For families and students alike, this place reflects both the strengths and limits of public infrastructure in a high-demand region.

I rarely leave negative reviews, but my experience at this hospital was deeply disappointing. The building looks modern and impressive from the outside, and there are plenty of staff members present. However, most of them seemed to be standing around chatting rather than assisting patients. Despite the fact that the hospital was not busy, emergency patients were left waiting endlessly with no sense of urgency or compassion from the staff. We were repeatedly told to “wait a little longer,” but the wait continued with no clear updates or attention. It felt like the hospital cared more about appearances than actual patient care. A hospital should prioritize people’s health and time, especially in the emergency department. Unfortunately, this facility failed to deliver even the most basic level of responsiveness and professionalism. I genuinely hope the management addresses this issue and improves staff accountability, patient communication, and overall service. No one seeking emergency care should have to wait this long with staff standing around doing nothing.

Santa Clara Valley Medical Center delivers exceptional, compassionate care from start to finish. The staff welcomes you with kindness and professionalism, creating a warm and supportive environment. Doctors, nurses, and team members are highly skilled and genuinely attentive, taking time to listen, explain, and ensure every patient feels informed and comfortable. The facility is clean, well-organized, and equipped with modern technology that supports efficient, accurate treatment. A true 5-star healthcare experience.

Santa Clara Valley Medical Center is an outstanding healthcare facility that provides exceptional care and compassion to every patient. From the moment you arrive, the staff greets you with professionalism, kindness, and a genuine dedication to helping others. The doctors, nurses, and support team are highly skilled and attentive, taking the time to listen, explain, and ensure each patient feels comfortable and well-informed. The hospital is clean, well-organized, and equipped with modern technology that allows for efficient and accurate treatment.

Even it is public facility but really nice people and the doctors are good 😊 you can trust and high Quality service. Nurses are sometimes rude but the most important are doctors. The facility is kind of old but efficient/ you can find a pharmacy inside and the line is fast. Pharmacists are sometimes hard to deal with - the language is hard to understand but it is a good diversity - I highly recommend this clinic and GO PUBLIC SANTA CLARA VALLEY MEDICAL 🏥

While my experience here was decent, I’ll say one doctor ruined it. I had a c section here with my son and Dr cruz kerr was actually talking smack to the assisting doctor AS THEY WERE CUTTING ME OPEN. Saying sarcastic and rude comments to Dr remo during my entire procedure. Dr remo was great she was very kind and informative. I was just beside myself when I heard the way Dr cruz kerr spoke to her and to do so while I’m laying there awake getting my son c sectioned out of me. Definitely raised my nerves during this procedure. I couldn’t tell if she was focusing on my surgery or more worried about what else she can say to offend Dr remo.

SCVMC is absolutely one of the worse hospital and health clinic system I’ve seen in my opinion especially the ER, Medtele, and E-Surgical. Rude and arrogant staff. Over 12 hour wait time in ER, staff lie that they would come back to bring supplies but they don’t. The staff even said they’ll call back but they don’t. A lot of staff have 2 face and incriminate and are manipulative with the patients. Evict recovering patients still in incredible pain within 3 days or even 1 day if they can with threats. They are also neglectful of patients. Because of that, some patients end up getting very sick and having more problems than previously started with.

Well the staff was great except the free parking valet was horrible nightmare. Our 2014 sedan got a little untidy. I have spinal stenosis and two recent surgeries. Thus, I had a collection of empty water bottles around 10 on the passenger floor board and there was my wife and I Jackets in back seat and a few other items a grocery bag. No old food or clothes nothing that would smell or offend. How ever our car didn’t pass Car Vatet Ruben.S scrutiny. So after leaving my aging and dying 84 year old mother at hospital Ruben had some parting words for my wife and I Jackets. He stated he will not be parking our car anymore. I said why he said the car needs cleaning. He said this aloud and I have it on video. No shame with impunity! So just makes me wonder if this is the case what else is he doing and other VMC staff!? The horrible event was video documented and I will post on YouTube. Hopefully Ruben S if that’s he’s name not going to park my car anymore because he’s no longer employed there. Incase he gave me a false name here’s a discription . Oh they should have name tags Ruben around 5”6 140 light skinned Hespanic Male shoulder length brown or black hair mustache and gotee

The Hospital and staff are fantastic. The main issue is the parking. There is next to no handicap parking, (far less than a hospital should have, at any rate) and the Valet is often not there, like to take your car, or to bring it back. I've noticed on super busy days they only have one valet at the stand in front of the Building Q. So cars and people waiting to retrieve their cars are stacked up waiting on one poor valet to hustle around getting everyones cars taken care of. The valet service needs to HIRE more people and PAY them better so they stay with the company. This screams bad management. No one should be the only person at a valet stand. Especially not at a busy hospital when people have appointments to get to on time, and there is next to no ADA parking.

I'm sorry- but I can't stand county hospitals! This is why they're given a bad name! My son had a 1p appointment to check on his broken wrist and after 45 mins of us waiting in the patient room I asked if we missed our appointment because I had to go to work.... No nurse EVER came in to check up on us or say "the doctor is running late...." Perhaps if there was so communication, I wouldn't write such a horrible review, but this was just awful! After the doctor spent 2 minutes looks at my son's broken wrist, he said "looks like he healed fine...." Which his wrist was STILL SWOLLEN! We went to Stanford and his PCP there was PISSED! She said he needed to wear his wrist brace at LEAST 6-8 more weeks as she ordered 2 X rays and OT! This doctor dismissed my son since he's an older teenager and said he'd be fine..... ughhhh

My nephew has been here since April 2, 2025 for a motorcycle accident involving his cervical spine. He was discharged from Stanford Medical and transferred to Santa Clara Valley Medical Center known for its rehabilitation services and probably best in the state. My nephew who is progressing well and able to verbalize says that this place offers the best care in terms of bedside care as well as PT, OT and speech therapy. He mentioned that the food is okay and sometimes is able to get double portions of food. Overall, the best care provided here for rehabilitation services.

The parking and the safety of its patients you got valley parking but people park for the lab and prescription and they don't care it's double parked you're in a wheelchair there's no ramp you got to go all the way over to the ramp that goes from building the building which is unsafe cuz it's all broken up I've complained someone's called me 2 months now not one thing's been done unreal for a hospital I'm going to contact the local news maybe they'll do a story on the unsafeness of a hospital parking lot

I would avoid this hospital. I experienced sudden hearing loss that was fully restored within hours after receiving a high-dose steroid at another ER. Because that hospital did not have an ENT on staff, I was transferred to Valley Medical. At Valley Medical, the ENT resident prescribed a two-week course of steroids but then instructed me to stop after only two days because my hearing test appeared normal. About a week later, my hearing loss returned, along with constant (24-hour) tinnitus. I later consulted multiple ENT specialists who confirmed that steroids should not be prematurely discontinued after sudden hearing loss; patients are expected to complete the minimum prescribed course to reduce the risk of relapse. This decision had serious consequences for my recovery, and I am extremely disappointed with the level of care I received.

Come here if you can sit in pain for 5+ hours. They call you back for tests and then just send you back to the waiting room. The chairs are uncomfy and it gets so crowded. Horrible emergency room.

I got the best quality care. I was in a bad car accident, broke half my body, got 2 surgeries, had physical, speech, occupational therapy. Did a number of other things while I stayed there for 4 weeks. A few months after my accident, I continued with my Doctor visits, physical therapy, occupational therapy, and speech therapy. I learned how to walk again, to use my arm and fingers again. All the Drs, nurses, surgeons, medical staff were great! They truly saved my life. Thanks to them I'm alive and well!

Dear Dr. Don Hoang, I want to write you this message, and I hope you will read it someday. Since the day I was treated by you, I have never lived a day without pain. It has been 5 years already, and I am only 32 years old. I don't know how I can continue living this life, knowing that I'm only halfway through it. I just can't endure this pain any longer. I came to you hoping you could treat me because I was already in so much pain, but somehow that turned out to be the biggest mistake I have ever made. Now I have to live with this pain forever, since you said you don't know why I'm still in pain. How can you sleep at night after ruining someone's life, family, and future? I once had a dream to open my own coffee and flower shop, but thanks to you, my dream will always remain just a dream. How can I open a shop while living with this constant pain? The pain is there every day, some days it's unbearable, some days a little less, but never a day without it. I am only 32, and you are taking away my dream of becoming a mother. How can I take care of a baby in this condition when I can barely take care of myself? Because of this condition, my mental health has also been affected. I can't do much, suffering both physically and mentally. My family has now become a single-income household, where I cannot work or support my husband. He has to work 3 jobs just to support us. And you know how expensive it is to live in the Bay Area. Well, maybe you don't, since you get paid a doctor's salary. With that kind of salary, you will never know what it feels like to truly struggle. I don't wish bad luck on anyone, but I do hope that you could live just one day like me, to feel my pain, to experience what I am going through. Because I did place my trust in you, a doctor who was supposed to heal their patients, not ruin their life and then say they are faking their pain, and that you don't know what else to do after causing this condition.

Do NOT go here if you're neurodivergent, in distress, or need compassionate care. I came to Santa Clara Valley Medical Center in the middle of a severe medical crisis involving seizures, muscle spasms, anxiety, and medication withdrawal. I clearly told staff I was autistic, ADHD, and prone to seizures due to severe sleep deprivation and medication interactions (benzodiazepines, buprenorphine). While I was begging for help and warning I might seize, a nurse laughed, dismissed me, and said "Here's another one" as if I was a joke--caught on video. Minutes later, I had a seizure in the waiting room. was treated like I was faking or being dramatic. I wasn't. I was terrified, disoriented, and doing everything I could to advocate for myself. Their delay in care and condescending behavior could have killed me. I'm filing a formal complaint and considering legal action. This facility needs to be held accountable for its medical negligence and discriminatory treatment of neurodivergent and psychiatric patients. This is not healthcare--it's systemic gaslighting. Avoid this place unless you want to be ignored while seizing on the floor.

For Emergency Dept. 1. I went back for an xray and when I came back to waiting room they accused me of not listening for my name and that they were calling me. They had no clue I was getting an xray 2. Nurse forgot I asked for an ice pack, never received one 3. Finally saw doctor after 3 hours who said I need an xray, he didn't even check that I already had one Horrible place

Will never be coming here again! Couple of reasons listed below 1. Entrance and waiting lobby feels like a train station 2. Non-compassionate staff and incompetent doctors 3. Poorly managed hence superrrr long hours 4. Saw multiple homeless people walking in and waiting in lobby 5. In my multiple hours at this facility I saw a lot of many people in staff enjoying chatter here and there , enjoying candies in their desks, laughing around. Didn't seem they were in rush to move the queue of appointments

really not that bad of a hospital. No matter how busy you'll get quality care. The thing is, this is a big hospital so all it gets pretty high traffic.

I visited Urgent Care May 9th 2024 with an inner ear infection. I paid $150 but later found out that copay was only $35. They have owed me a refund of $115 for a year and a half now. Despite over 25 emails and phone calls, I still have not seen a refund. Billing says they'll send a check. But to date I have NOT received a check. The "perverbial check" in the mail hath not yet arrived! DO NOT VISIT Action Urgent Care as your health, at least mental health is not their concern.

You'll be traumatized by hours and hours of endless waiting. You can see them casually walk back and forth, and gossiping, but when you ask the staff, the answers are i don't know when.

I can tolerate the hospital and clinics. I use the surgery center, its great. The parking structure is hell. I got hit in there, because the people drive like they're on the freeway and not in an extremely FULL parking structure. And any bystanders are nosey butt-ins. I will now park 1/2 mile away in a neighborhood and walk the 10-15 minutes over to the hospital to save myself the headache. The parking structure should be blown up!!!

Here's something that would be good to know for all the women who want to see an OBGYN for a wellness exam (which I did not get to see the doctor I had researched). Let me type out the steps because their website is garbage and if you think you will get to talk to a receptionist, you would be wrong. Reference: I am on the UHC HDHP plan. 1. This place requires a medical record number (MRN) before an appt can be made. Call the number on their website. If it's like my experience you will be put on hold for 40 minutes just for the recording to tell you there are high volumes and hang up on you. You will call a second time with 15 minutes before it disconnects you again. Finally you will speak to someone and finally get the record number - all for them to tell you step number 2. 2. Seeing an OBGYN here REQUIRES a referral from a PCP. You can also call your PCP and get a referral; however my PCP has never heard of this and said if a referral is required that I needed to be seen by them. So on top of paying for an OBGYN appt, you'll be paying for a referral appt at your PCP. Mind you, this is for a WELLNESS exam. A yearly WELLNESS exam for woman requires a referral from your PCP which I've NEVER needed a PCP referral for any other OBGYN, even when i had minor surgery (ladies, i hope you know what I'm talking about) - but that's SCVMD for you. 3. Let's say you do follow through with doing a PCP appt with SCVMD. well i called on 01/14/25 with the next available PCP appt on 04/15/25. That is 3 months before i can be seen by their PCP... I decided I could not do this route so not sure the wait times for OBGYN appts - but good luck to those who do follow through. side note: i asked the guy who gave me my MRN how i submit the referral and he gave me a fax number for the OBGYN office. i expressed my frustrations for the number to just receive an MRN was a nightmare and asked for a receptionist for the OBGYN. according to him, there is no receptionist for each department and that the 408-885-1000 is the only available number to call. so on top of getting the MRN and requiring a PCP referral you'll also hope that somehow your previous provider (PCP, OBGYN, any other doctors) was able to submit their records for you and that it was received because you will not be talking to anyone on confirmation of receipt. I thought calling in 3 months before my annual wellness exam was enough to be seen by an OBGYN, but the hoops you have to jump through is absolutely bonkers. All I can say is good luck to those who try and hope this helps for any women seeing OBGYNs here.

It is so embarrassing to know the care quality is downright terrible if you are not here for baby services. I always avoid going here because I have immense fear of waiting for ER care for an entire day. People still wait upwards to 15 hours for care. It's the worse hospital in the county. You are better off going to O Connor, Good Sam or Gilroy for the care. Not sure if the family waiting policy has changed but I still would not recommend this place. Please note it can also be scary here because the county jail uses it as an infirmary. Two years ago my mother was here because of some GERD related issues and it was nearly 7 hours before I got to pick her up. It was so bad I had to talk with the local news about how bad the ER wait times are. Had to now take a star off because there is a shortage of ER doctors and nurses.

Great job at emergency. The entire team was attentive and provided updates on status as things progressed. Intake team was able to explain procedure. Discharge team was also informative.

I have been going to the hospital, ER and clinics at VMC for over 8 years. I have an autoimmune disorder and I would of been better served slamming my dick in a car door rather then looking for treatment from anyone at VMC. I was treated like a junkie because I have pain, and wanted relief. I was ignored and not treated when I had flare ups, and was left to suffer. Out of ten doctors, 2 were decent. the rest were Doctors in name only. Better to just suffer in your own bed then try to get anything close to medical treatment here. And forget about any pain management, they don't even have a pain clinic, and act like you are crazy for wanting pain relief. I get the feeling VMC is a bit of a corrupt scam for cash somehow. Hope someone audits them and finds out why they don't treat people right.

Well the staff was great except the free parking valet was horrible nightmare. Our 2014 sedan got a little untidy. I have spinal stenosis and two recent surgeries. Thus, I had a collection of empty water bottles around 10 on the passenger floor board and there was my wife and I Jackets in back seat and a few other items a grocery bag. No old food or clothes nothing that would smell or offend. How ever our car didn't pass Car Vatet Ruben.S scrutiny. So after leaving my aging and dying 84 year old mother at hospital Ruben had some parting words for my wife and I Jackets. He stated he will not be parking our car anymore. I said why he said the car needs cleaning. He said this aloud and I have it on video. No shame with impunity! So just makes me wonder if this is the case what else is he doing and other VMC staff!? The horrible event was video documented and I will post on YouTube. Hopefully Ruben S if that's he's name not going to park my car anymore because he's no longer employed there. Incase he gave me a false name here's a discription . Oh they should have name tags Ruben around 5"6 140 light skinned Hespanic Male shoulder length brown or black hair mustache and gotee

Santa Clara valley Medical Center (VMC) is the best hospital. You can find a variety of doctors Specalist in every department of care you need. Pharmacy is at every location for access to medicine. Emergency is open 24 hours at every location of Facilites. Staff is prompt, and attentive to provide care for relief. There had been times of real emergency as I had checked in as myself but had still needing to wait, as this waiting period had been extremely crucial. Emergency room for this location does get busy, as I have waited for hours before prior just to be seen get serviced of care. On emergency drop in occasion you could be lucky, and get seen right away immediately but I had expected better for self. Location on site has cafeteria of variety snacks food that is decent. Staff, is friendly and well spoken in response if any questioning needs. Facility has plenty of safe parking. I love this hospital as there is a good walk path for those who choose to walk the trail area around campus. The best location of the area.

Pamela burst my vein in the emergency room. She was with Bri and Hazel. These people are very very unprofessional. My service has been horrible lately over all. I would not let a woman named Pamela ever draw my blood. She's a Nurse or PA.

"Heartfelt thanks to Santa Clara Valley Medical Center, especially the ICU team at Building K. After a serious car accident, my husband recovered after 37 days in the ICU thanks to the incredible care and dedication of the doctors and nurses. We're forever grateful for their expertise and compassion. May they always be successful and happy.

Our family has utmost respect for medical profession serving love ones, but this hospital has incompetent nurses & 1 particular Asian Doctor. Last 72 hours treatment my mother-in-law( cancer patient) received was horrible since my wife giving doctor instructions to do a CT scan otherwise he was about to discharge her based on X-Ray report two days ago, so my feed back for Administrators or HR Managers. Please re-train your nurses on communication, review patient files before entering patient room, have empathy towards patients. Finally, Asian doctor thinks everyone's idiots so he can provide wrong diagnosis based on his assumptions. I had multiple encounters in 2023/2024 with this Doctor at O'Connor & SVMH, he only care for paycheck. I have decided to report to medical board several concerns about Hospital, Doctor and Nurse. Safety Concerns. Lastly, they discharged my mother-in-law today, her nurse was very rude to my mother's-in-laws caretaker and wife over the phone. Mother-in-law had a heart attacks soon has she reached home today so the paramedics took her back same hospital. I shared my honest feedback about this hospital not sure why they would take her back to the same dump. ER- paramedics took her Id, wrist still had her information, reception at this hospital put mother-in-law under another name so they couldn't find her information for 2 hours till wife showed up. To Summarize: please do your research before you discuss medical care for your love ones. Some doctors & nurses are passionate but very few are frustrated with life so they come to work unhappy.

I accidentally missed my phone call appointment this morning and when I called back to reschedule, the supposed scheduler got angry for me missing it, ummmm things happen wtf. Super rude she told me I shoulda written it down, I said I did just forgot and she laughed. This is not the first phone call I've had with this B***. She has been rude on the phone every single time I've had to answer her calls. I ask questions and she always gets annoyed by my questions you can just tell she doesn't want to help you and hates her job. HER NAME IS MONA AND SHE SHOULD BE FIRED.

Review Title: BE WARE !! Extremely Disorganized and Frustrating Experience?! I have to express my extreme disappointment with our visit to Santa Clara Valley Medical Center. My mom was in significant pain, and the initial waiting time was already frustrating, but it only got worse. After finally being called in for her blood work, we ended up waiting for what felt like an eternity. The organization in the facility is seriously lacking. Then they make her to pre in a cup then more waiting and luckily we found our way back to make sure she don't got called and I ask one staff member was an guy who was very helpful I should have ask his name he can get paid raise Anyway fast forward then tell us go to other urgent care or something in the building it's supposed faster so we went and finally waited some time We were placed in Room 2, and it was a nightmare my mom and I both became increasingly hungry and frustrated as we waited and waited for her results. To make matters worse, when the doctor finally did come to see us, they took a phone call and left us hanging again without information what she has or what can she take for the pain!!. We waited until around 3 PM without any communication about when we might expect to be seen or discharged. The lack of professionalism was evident throughout the whole process. To top it all off, we weren't offered any assistance with transportation, and we had a car waiting for us at Capital Subaru. Feeling light-headed and exasperated, we made the decision to leave without even getting discharged properly. I've never experienced anything like this before. If you're considering Santa Clara Valley Medical Center, be forewarned: the service and organization leave much to be desired. I cannot recommend this place to anyone, especially if you're in need of urgent care.

I have a huge issue with Valley Medical Hospital emergency room. Once you get past the emergency room the hospital is great. I came in with spasms as a quadriplegic/Tetraplegic and in a wheelchair with medical emergency of autonomic dysreflexia for my crush fractures in my broken back in extreme pain and the nurse said 'here's another one' with a laugh to another work mate almost word for word just like yours. Once I did get to the gurney from my wheelchair after an 8 hour wait around the time of covid June of 2020 there was a pop up tent outside to get in to the actual waiting room. You're lucky they did not take your phone like they did mine and erase the video I had taken they even went to my cloud to permanently erase and did it so quickly I somehow think this is not their first time. as my legs were getting scratched up on the arm rails of the gurney and fell off the gurney I actually fell on the ground from the weight of my legs falling off the gurney pulling me to the ground , where there was blood on the ground and a very unclean room I was in. I began to take video of the room and the blood on the ground with me narrating As Time After Time employees looked through the window of the room as the people looked from the hallway into the room through a window I laid on the floor for over 5 Minutes video taping as they tried to figure out what to do. After I took the video they yelled you can't be taking video!! then four employees rushed into the room, took my phone from me and erased the videos more than one that I had taken. Definitely not their first rodeo. NOT COOL!! This is not the only problem I have had with the emergency room I would like somebody to contact me about this. I I'm thoroughly disappointed with the care I received when normally for spinal cord injured it is a world-renowned very well organized machine but not in the emergency room.! I would have a video to post but it was erased by staff unwillingly

I came here with my daughter and the nurses did a great job at taking care of her, along with the DR. The ER was packed and the wait was long but what do you expect? It's the only ER in the area, of course they're understaffed and slow. Most of the people there could've gone to urgent care, that's why the ER is backed up 24/7.

The emergency room was fantastic as soon as they noticed there was an actual problem around 10 to 15 nurses and doctors sprung into action immediately after my wife was admitted it was a little confusing on the diagnosis. I understand medical is a difficult profession, but we got discharged with not much information on what your results of test were. The nurses in the ER were exceptionally amazing. We even forgot my wife's glasses downstairs and our nurse had someone bring them up to us. Personally the valley team was the best I've ever seen. They were prompt and very professional. My car was brought to me immediately just the way I left it

WORST HOSPITAL EVER. INHUMANE MEDICAL SERVICE. Went to the Emergency Room and there were a lot of people waiting, some of them seemed to be waiting for a long time. They sent us to the Express Room. Once in the Express Room, they took 2 hours to send us to the lab. Once we finished the lab work, we went back to the room and there we waited for 4 hours. Then the nurse called us just to give us some medication. She was super rude, super unprofessional and seems that she preferred us to leave. Then we waited for 1 more hour. I approached to the nurse to tell her that my wife was having a lot of pain and we needed to know how long it will take to see a doctor. She just told us that she could give as medication for the pain but she couldn't tell us how long it would take because they only had one doctor. And there were about 15 patients outside waiting. Just don't go to this place, it is inhumane medicinal service.

Urgent Care was really fast and they had my blood draw taken right away. The Nurses was also very helpful.

A little late but I had an experience here back in 2022 and I cannot say anything else but great things about this place. Treated me very well and the nurses are phenomenal. I truly am happy and grateful how they helped me along with the surgeons and they have so much support/staffing in this hospital. I cannot thank them enough. One and the only best experiences I've had.

If I live around this area, I would definitely choose SCVMC. The facilities are always clean, the free Valet parking makes it very convenient for the patient and visitors. I don't feel the burden coming here to visit my sister when she was hospitalized and also to take her to her appointments. The Doctors, nurses, techs and HSA are wonderful except few of lazy nurses in Medical 6A Dept, most especially that RN named Trent. He needs to find another job.

theres no way I could not share my experience, today changed my perspective on Valley Medical thanks to RN Monica she did an outstanding job she's amazing and you guys are blessed to have her kind and hard working self !

I was seen by Dr. Christopher Campbell in the ER and this is the worst experience with the doctor I have ever had. I came in with a bad UTI and they had to do a foley catheter. I was alone in the room with Christopher Campbell and he sexually assaulted me. He put his hands on my inner thigh and moved them in between my legs, touching me without my consent. He continued to move them down the inner part of my legs, violating me. His focus is in Urology so he obviously is in this position to take advantage of patients. Avoid Christopher Campbell at all costs. He should not be a doctor. I have PTSD from this experience. Do not go here!!!

They have no wheel chairs at the ER entrance if you can believe that shit.someone went to look for me and told me I was out of luck even though the persons I brought can't walk

If you have 24 hours to stay here and wait for a doctor and be walking around all day getting sent to different departments. I'd come here this the worst hospital

My doctor sent me to the ER here to get a CT scan for a suspected concussion and I am still in the waiting room going on twelve hours. My CT scan was more than six hours ago and I am still in the waiting room. The waiting room itself is filthy with trash on the floors. The walls, floors, and furniture are all filthy. There doesn't seem to be any heat and people are refused basics like blankets or water even though they are wearing bracelets and clearly here for medical care. Staff expressed they wish they could provide some comforts and are not allowed to. It ended up taking 16hours to have a five minute consult and be released.

Worst ED experience that I've ever had! As I'm writing this, we are still in the ED. I took my boyfriend to the ED where we've been waiting for 6 hours now and still have not spoken to a doctor. He was taken to inpatient Radiology for an ultrasound. After the ultrasound, the Radiology technician literally left and shut off the lights. We were completely alone for over an hour. My boyfriend could have had a serious medical issue, and he would not have been found for over an hour. We had to call the main hospital switchboard for help. But all they did was brought us back to the waiting room.....

Worst experience of my life came in expecting to get seen as soon as possible waited over 5 hours to just end up leaving, other people in the ER complaining about the same issue not getting attended and waiting long hours. I highly don't recommend this place

I was in the hospital with my father there is Megan in the front very nice girl But when they give us the room name is Victoria very rude my father nurse Very rude maybe he didn't know how to do his job Unfortunately he was my father nurse Not even professionally maybe he is getting very low pay He needs to find another job he can not handle nurse job His rated I will give zero he should be fired from emergency department

Worst Ever. Our daughter burned her hand pretty bad and we went to the Fremont Washington Hospital ER. After treatment, they advised us that we need to follow up with Santa Clara Valley Medical Center because they have a burn center there. This was Saturday 10/21. We call SCVM Monday 10/23 and they said they never received the referral. We contacted Washington and they said they sent the referral to X Person. We called SCVM and apparently X Person is on Maternity Leave so they never received it. For a hospital, they don't have anyone covering a very important person (person who receives referrals) or have their email forwarded? And then SCVM Center BLAMES WASHINGTON for having "bad communicaton"? This is a joke. We ended up finding another pediatric burn center because we didn't feel comfortable with SCVM's communication efforts. Also, to the 2 male and female admins that called me, gave me attitude, and made it seem like I was wasting their time, I'm sorry you hate your job.

The physical therapy rehabilitation staff at Valley Medical Center Hospital is truly exceptional. Every provider is professional, dedicated, and warm-hearted, making the experience of receiving care there truly special. My cousin recently had a stroke and the care and support we received from the staff at Valley Medical Center was outstanding. They were not only knowledgeable and skilled in their work, but also showed genuine care and compassion towards my cousin and our family. We are grateful for their expertise and kindness, and would highly recommend Valley Medical Center for anyone in need of rehabilitation and physical therapy services. They truly are the best in the business. Rachel, Helen, Gina, Connie, Stephanie and all of those involved thank you for all you done for us, sincerely Julian and Billy

Filthy! The second floor waiting area near the icu is infested with ants. The bathroom is dirty with no soap, paper towels, toilet paper, or working lock. A small piece of the ceiling fell on me along with some spider webs and a spider. Half the hospital looks nice and recently renovated but the other half looks like it hasn't been renovated (or cleaned) in the last 20 years.

The Emergency psychiatric services department here is hell on earth. I know that it's not supposed to be "nice" but this place is absolutely disgusting and unsafe. The staff were either playing cards or on their phones all day and night, speaking loudly to each other while patients tried to sleep. The bed/chair things (there were no actual beds or pillows) were so dirty that flies were buzzing around them 24/7. The patients would stuff or spill food, drinks, bodily fluids, etc. down into the cracks of the chairs and it would all rot there. I don't have words to describe the smell. Jail would probably be cleaner and the employees would be interchangeable in their lack of care.

The emergency room here is horrible, the staff is also rude and when you tell them you're in pain, they don't care, I understand it's a busy place but they lie and make you wait too long, even if you ask an estimate for wait, they don't give it to you and make you waste your time, it's no only ER, I have experienced terrible treatment from different nurses, doctors and staff, I could say that there's just a couple who are good doctors and really care. I got to the the urgent care with a severe headache and told them it was a 10, and they decided to write 5, and when I asked for some medicine, they told me, they couldn't give me anything. Just don't go there, once there, you will wait for about 6 to 7 hours. So you would hesitate between waiting or leaving. If I could give zero Stars, I would.

Without a doubt the worst hospital I've ever been to in any country in the world. The staff is extremely unprofessional. They were so many people waiting and a majority of the staff was standing around talking or just sitting on their phone. The facility is filthy. The waiting room smells like urine, the staff dresses however they want and some look homeless and others look like they could be in a gang. They move so slow I think watching paint dry would be faster. They should just shut this place down it's so bad. No one seems to care at all. These of the type of healthcare workers that are in it for the money and don't care one bit about people. Literally go anywhere else.

Good grief, coming here just to drop someone off makes me happy to be a lifelong Kaiser member. The ER had about 100+ ppl waiting. Yes the place is modern and nice. It's been under construction forever it seems. Nobody tells you the ER is in the back. Dropoff is about 100 yards from the door. There's barracades everywhere. Geez, Highland Hospital is more welcoming than this place. Parking is free. Plan to walk a long distance.

Worst er in the are, nurses and doctors do not care and will keep you waiting. They are more than happy to see you leave with no care. I would give negative stars if it was possible.