Santa Clara Valley Medical Center

In 2021, I had surgery at this hospital after breaking my ankle. I was extremely nervous going in, especially after reading some of the reviews, but I remained hopeful. Unfortunately, my experience was very mixed. During surgery, I was told I had complications specifically, an asthma attack. However, this information was never communicated to me directly. My caretaker had to call the hospital after waiting over six hours (the estimated surgery time) to find out what was happening. My surgery ended up taking nearly eight hours. On a positive note, the orthopedic surgeons there were three of them did an excellent job on my ankle itself. Y’all get a 4.5/5. After surgery, I was given a PCA pump attached to my operated leg. When I woke up, a nurse roughly started dressing me before I was fully awake or aware of what was happening. Another nurse had to step in and warn her to be careful with the PCA pump. Unfortunately, the first nurse was so rough that she disconnected it (dummy). When I got home, I realized the medication was leaking out instead of delivering pain relief. My caretaker took me back to the hospital, and the experience in the ER was awful. I was in severe pain and very vocal about it, but some of the nurses made fun of me and questioned whether I was “really in that much pain.” I had just undergone an eight-hour surgery and had no effective pain control. Eventually, one kind nurse came to check on me, apologized for her colleagues’ behavior, and gave me something stronger that finally helped. While I was in the ER, I overheard nurses discussing another patient’s private medical information they loudly stated that the woman next to me had tested positive for COVID. Later, I woke up to a male nurse entering my room with a COVID swab. When I asked if I was being tested, he hesitated and said he was in the “wrong room.” There was no prep table or any indication that a test had been ordered for me, and the situation made me feel very uncomfortable and uneasy. Overall, while I’m grateful to the orthopedic surgeons and the 1 kind nurse I encountered, my overall experience was extremely disappointing. Communication, professionalism, and patient care were severely lacking in many areas. I would strongly caution others to consider other hospitals if possible.

I rarely leave negative reviews, but my experience at this hospital was deeply disappointing. The building looks modern and impressive from the outside, and there are plenty of staff members present. However, most of them seemed to be standing around chatting rather than assisting patients. Despite the fact that the hospital was not busy, emergency patients were left waiting endlessly with no sense of urgency or compassion from the staff. We were repeatedly told to “wait a little longer,” but the wait continued with no clear updates or attention. It felt like the hospital cared more about appearances than actual patient care. A hospital should prioritize people’s health and time, especially in the emergency department. Unfortunately, this facility failed to deliver even the most basic level of responsiveness and professionalism. I genuinely hope the management addresses this issue and improves staff accountability, patient communication, and overall service. No one seeking emergency care should have to wait this long with staff standing around doing nothing.

Santa Clara Valley Medical Center is an outstanding healthcare facility that provides exceptional care and compassion to every patient. From the moment you arrive, the staff greets you with professionalism, kindness, and a genuine dedication to helping others. The doctors, nurses, and support team are highly skilled and attentive, taking the time to listen, explain, and ensure each patient feels comfortable and well-informed. The hospital is clean, well-organized, and equipped with modern technology that allows for efficient and accurate treatment.

Thank you for taking care of me ❤️! Sorry I don’t remember meeting some of you great people!

This hospital has the single worst phone operator I have ever had the displeasure of speaking to. I called to verify if I had the correct information to contact their intake team and the operator kept insisting they somehow did not have any intake. Then they started randomly accusing me of "trying to pull something", despite me telling her repeatedly I just want to verify their contact information. Refused to connect me to anywhere else either. This takes the cake as the worst customer service experience I have ever had.

SCVMC is absolutely one of the worse hospital and health clinic system I’ve seen in my opinion especially the ER, Medtele, and E-Surgical. Rude and arrogant staff. Over 12 hour wait time in ER, staff lie that they would come back to bring supplies but they don’t. The staff even said they’ll call back but they don’t. A lot of staff have 2 face and incriminate and are manipulative with the patients. Evict recovering patients still in incredible pain within 3 days or even 1 day if they can with threats. They are also neglectful of patients. Because of that, some patients end up getting very sick and having more problems than previously started with.

I had such a wonderful experience from labor and delivery all the way through the NICU stay. Every nurse I encountered was empathetic, kind, and truly understanding. I’ll be honest—I came in with a negative perspective because of what my sister went through 10 years ago when she had her baby. But this time, everything was completely different. The labor and delivery rooms felt like hotel suites—modern, private, and comfortable. No shared rooms, which made such a difference. My baby spent 9 days in the NICU, and although it was one of the hardest times as a new parent, the staff made it so much easier. The support, encouragement, and advice I received meant everything. The lactation consultants were incredibly helpful, and the nurses—especially Johnny, Elba, and Lori—were some of the best I have ever met. They truly made me feel cared for and supported during such a difficult but special time.

I had the worst team of doctors for my baby's delivery. I arrived at Santa Clara Valley Hospital on August 19th around 9:30 pm. From the beginning, they were talking about a C-section because my first child was born via C-section, but I had a completely healthy pregnancy, and everything indicated I could have a VBAC. While I was focused and in pain trying to deliver my son, the obstetrician in charge of my delivery asked stupid questions that were irrelevant at the time, like what contraception I would use after giving birth. She performed several unnecessary cervical exams on me, constantly, almost deliberately, trying to make me give up on natural childbirth, making me feel more pain and asking stupid questions. And every time she did the cervical exam, she would say, "Yeah... I feel something...", always with the same bored expression, as if she wanted to be somewhere else doing something else. After so many cervical exams, there was a point when I screamed and asked her to stop, and even then she continued. I was treated like a piece of meat, not a human being. My baby was being born; he just needed time, time that American doctors don't like to waste because they want to be quick at all costs. They practically forced me into another C-section, justifying it as my baby's head, but he was just being born. It was the worst experience of my life, being in natural labor and seeing all those people around me with bored faces like” Wow…she’s pushing for 3 hours and we’re still here….” I wouldn't recommend this hospital to my worst enemy.

theres no way I could not share my experience, today changed my perspective on Valley Medical thanks to RN Monica she did an outstanding job she's amazing and you guys are blessed to have her kind and hard working self !

First timer! Service was great from walking in to being seated to being served! Portion and timing of meat coming out was on point! No delays, no complaints! Our sever was kind to ask any of our questions as well as the back servers picking up our dishes! Kudos to yall.

Do NOT go here if you're neurodivergent, in distress, or need compassionate care. I came to Santa Clara Valley Medical Center in the middle of a severe medical crisis involving seizures, muscle spasms, anxiety, and medication withdrawal. I clearly told staff I was autistic, ADHD, and prone to seizures due to severe sleep deprivation and medication interactions (benzodiazepines, buprenorphine). While I was begging for help and warning I might seize, a nurse laughed, dismissed me, and said "Here's another one" as if I was a joke--caught on video. Minutes later, I had a seizure in the waiting room. was treated like I was faking or being dramatic. I wasn't. I was terrified, disoriented, and doing everything I could to advocate for myself. Their delay in care and condescending behavior could have killed me. I'm filing a formal complaint and considering legal action. This facility needs to be held accountable for its medical negligence and discriminatory treatment of neurodivergent and psychiatric patients. This is not healthcare--it's systemic gaslighting. Avoid this place unless you want to be ignored while seizing on the floor.

For Emergency Dept. 1. I went back for an xray and when I came back to waiting room they accused me of not listening for my name and that they were calling me. They had no clue I was getting an xray 2. Nurse forgot I asked for an ice pack, never received one 3. Finally saw doctor after 3 hours who said I need an xray, he didn't even check that I already had one Horrible place

My nephew has been here since April 2, 2025 for a motorcycle accident involving his cervical spine. He was discharged from Stanford Medical and transferred to Santa Clara Valley Medical Center known for its rehabilitation services and probably best in the state. My nephew who is progressing well and able to verbalize says that this place offers the best care in terms of bedside care as well as PT, OT and speech therapy. He mentioned that the food is okay and sometimes is able to get double portions of food. Overall, the best care provided here for rehabilitation services.

I can tolerate the hospital and clinics. I use the surgery center, its great. The parking structure is hell. I got hit in there, because the people drive like they're on the freeway and not in an extremely FULL parking structure. And any bystanders are nosey butt-ins. I will now park 1/2 mile away in a neighborhood and walk the 10-15 minutes over to the hospital to save myself the headache. The parking structure should be blown up!!!

Dear Dr. Don Hoang, I want to write you this message, and I hope you will read it someday. Since the day I was treated by you, I have never lived a day without pain. It has been 5 years already, and I am only 32 years old. I don't know how I can continue living this life, knowing that I'm only halfway through it. I just can't endure this pain any longer. I came to you hoping you could treat me because I was already in so much pain, but somehow that turned out to be the biggest mistake I have ever made. Now I have to live with this pain forever, since you said you don't know why I'm still in pain. How can you sleep at night after ruining someone's life, family, and future? I once had a dream to open my own coffee and flower shop, but thanks to you, my dream will always remain just a dream. How can I open a shop while living with this constant pain? The pain is there every day, some days it's unbearable, some days a little less, but never a day without it. I am only 32, and you are taking away my dream of becoming a mother. How can I take care of a baby in this condition when I can barely take care of myself? Because of this condition, my mental health has also been affected. I can't do much, suffering both physically and mentally. My family has now become a single-income household, where I cannot work or support my husband. He has to work 3 jobs just to support us. And you know how expensive it is to live in the Bay Area. Well, maybe you don't, since you get paid a doctor's salary. With that kind of salary, you will never know what it feels like to truly struggle. I don't wish bad luck on anyone, but I do hope that you could live just one day like me, to feel my pain, to experience what I am going through. Because I did place my trust in you, a doctor who was supposed to heal their patients, not ruin their life and then say they are faking their pain, and that you don't know what else to do after causing this condition.

I got the best quality care. I was in a bad car accident, broke half my body, got 2 surgeries, had physical, speech, occupational therapy. Did a number of other things while I stayed there for 4 weeks. A few months after my accident, I continued with my Doctor visits, physical therapy, occupational therapy, and speech therapy. I learned how to walk again, to use my arm and fingers again. All the Drs, nurses, surgeons, medical staff were great! They truly saved my life. Thanks to them I'm alive and well!

Santa Clara valley Medical Center (VMC) is the best hospital. You can find a variety of doctors Specalist in every department of care you need. Pharmacy is at every location for access to medicine. Emergency is open 24 hours at every location of Facilites. Staff is prompt, and attentive to provide care for relief. There had been times of real emergency as I had checked in as myself but had still needing to wait, as this waiting period had been extremely crucial. Emergency room for this location does get busy, as I have waited for hours before prior just to be seen get serviced of care. On emergency drop in occasion you could be lucky, and get seen right away immediately but I had expected better for self. Location on site has cafeteria of variety snacks food that is decent. Staff, is friendly and well spoken in response if any questioning needs. Facility has plenty of safe parking. I love this hospital as there is a good walk path for those who choose to walk the trail area around campus. The best location of the area.

Great job at emergency. The entire team was attentive and provided updates on status as things progressed. Intake team was able to explain procedure. Discharge team was also informative.

Pamela burst my vein in the emergency room. She was with Bri and Hazel. These people are very very unprofessional. My service has been horrible lately over all. I would not let a woman named Pamela ever draw my blood. She's a Nurse or PA.

I accidentally missed my phone call appointment this morning and when I called back to reschedule, the supposed scheduler got angry for me missing it, ummmm things happen wtf. Super rude she told me I shoulda written it down, I said I did just forgot and she laughed. This is not the first phone call I've had with this B***. She has been rude on the phone every single time I've had to answer her calls. I ask questions and she always gets annoyed by my questions you can just tell she doesn't want to help you and hates her job. HER NAME IS MONA AND SHE SHOULD BE FIRED.

Will never be coming here again! Couple of reasons listed below 1. Entrance and waiting lobby feels like a train station 2. Non-compassionate staff and incompetent doctors 3. Poorly managed hence superrrr long hours 4. Saw multiple homeless people walking in and waiting in lobby 5. In my multiple hours at this facility I saw a lot of many people in staff enjoying chatter here and there , enjoying candies in their desks, laughing around. Didn't seem they were in rush to move the queue of appointments

You'll be traumatized by hours and hours of endless waiting. You can see them casually walk back and forth, and gossiping, but when you ask the staff, the answers are i don't know when.

I have been going to the hospital, ER and clinics at VMC for over 8 years. I have an autoimmune disorder and I would of been better served slamming my dick in a car door rather then looking for treatment from anyone at VMC. I was treated like a junkie because I have pain, and wanted relief. I was ignored and not treated when I had flare ups, and was left to suffer. Out of ten doctors, 2 were decent. the rest were Doctors in name only. Better to just suffer in your own bed then try to get anything close to medical treatment here. And forget about any pain management, they don't even have a pain clinic, and act like you are crazy for wanting pain relief. I get the feeling VMC is a bit of a corrupt scam for cash somehow. Hope someone audits them and finds out why they don't treat people right.

Here's something that would be good to know for all the women who want to see an OBGYN for a wellness exam (which I did not get to see the doctor I had researched). Let me type out the steps because their website is garbage and if you think you will get to talk to a receptionist, you would be wrong. Reference: I am on the UHC HDHP plan. 1. This place requires a medical record number (MRN) before an appt can be made. Call the number on their website. If it's like my experience you will be put on hold for 40 minutes just for the recording to tell you there are high volumes and hang up on you. You will call a second time with 15 minutes before it disconnects you again. Finally you will speak to someone and finally get the record number - all for them to tell you step number 2. 2. Seeing an OBGYN here REQUIRES a referral from a PCP. You can also call your PCP and get a referral; however my PCP has never heard of this and said if a referral is required that I needed to be seen by them. So on top of paying for an OBGYN appt, you'll be paying for a referral appt at your PCP. Mind you, this is for a WELLNESS exam. A yearly WELLNESS exam for woman requires a referral from your PCP which I've NEVER needed a PCP referral for any other OBGYN, even when i had minor surgery (ladies, i hope you know what I'm talking about) - but that's SCVMD for you. 3. Let's say you do follow through with doing a PCP appt with SCVMD. well i called on 01/14/25 with the next available PCP appt on 04/15/25. That is 3 months before i can be seen by their PCP... I decided I could not do this route so not sure the wait times for OBGYN appts - but good luck to those who do follow through. side note: i asked the guy who gave me my MRN how i submit the referral and he gave me a fax number for the OBGYN office. i expressed my frustrations for the number to just receive an MRN was a nightmare and asked for a receptionist for the OBGYN. according to him, there is no receptionist for each department and that the 408-885-1000 is the only available number to call. so on top of getting the MRN and requiring a PCP referral you'll also hope that somehow your previous provider (PCP, OBGYN, any other doctors) was able to submit their records for you and that it was received because you will not be talking to anyone on confirmation of receipt. I thought calling in 3 months before my annual wellness exam was enough to be seen by an OBGYN, but the hoops you have to jump through is absolutely bonkers. All I can say is good luck to those who try and hope this helps for any women seeing OBGYNs here.

Urgent Care was really fast and they had my blood draw taken right away. The Nurses was also very helpful.

It is so embarrassing to know the care quality is downright terrible if you are not here for baby services. I always avoid going here because I have immense fear of waiting for ER care for an entire day. People still wait upwards to 15 hours for care. It's the worse hospital in the county. You are better off going to O Connor, Good Sam or Gilroy for the care. Not sure if the family waiting policy has changed but I still would not recommend this place. Please note it can also be scary here because the county jail uses it as an infirmary. Two years ago my mother was here because of some GERD related issues and it was nearly 7 hours before I got to pick her up. It was so bad I had to talk with the local news about how bad the ER wait times are. Had to now take a star off because there is a shortage of ER doctors and nurses.

"Heartfelt thanks to Santa Clara Valley Medical Center, especially the ICU team at Building K. After a serious car accident, my husband recovered after 37 days in the ICU thanks to the incredible care and dedication of the doctors and nurses. We're forever grateful for their expertise and compassion. May they always be successful and happy.

Our family has utmost respect for medical profession serving love ones, but this hospital has incompetent nurses & 1 particular Asian Doctor. Last 72 hours treatment my mother-in-law( cancer patient) received was horrible since my wife giving doctor instructions to do a CT scan otherwise he was about to discharge her based on X-Ray report two days ago, so my feed back for Administrators or HR Managers. Please re-train your nurses on communication, review patient files before entering patient room, have empathy towards patients. Finally, Asian doctor thinks everyone's idiots so he can provide wrong diagnosis based on his assumptions. I had multiple encounters in 2023/2024 with this Doctor at O'Connor & SVMH, he only care for paycheck. I have decided to report to medical board several concerns about Hospital, Doctor and Nurse. Safety Concerns. Lastly, they discharged my mother-in-law today, her nurse was very rude to my mother's-in-laws caretaker and wife over the phone. Mother-in-law had a heart attacks soon has she reached home today so the paramedics took her back same hospital. I shared my honest feedback about this hospital not sure why they would take her back to the same dump. ER- paramedics took her Id, wrist still had her information, reception at this hospital put mother-in-law under another name so they couldn't find her information for 2 hours till wife showed up. To Summarize: please do your research before you discuss medical care for your love ones. Some doctors & nurses are passionate but very few are frustrated with life so they come to work unhappy.

Review Title: BE WARE !! Extremely Disorganized and Frustrating Experience?! I have to express my extreme disappointment with our visit to Santa Clara Valley Medical Center. My mom was in significant pain, and the initial waiting time was already frustrating, but it only got worse. After finally being called in for her blood work, we ended up waiting for what felt like an eternity. The organization in the facility is seriously lacking. Then they make her to pre in a cup then more waiting and luckily we found our way back to make sure she don't got called and I ask one staff member was an guy who was very helpful I should have ask his name he can get paid raise Anyway fast forward then tell us go to other urgent care or something in the building it's supposed faster so we went and finally waited some time We were placed in Room 2, and it was a nightmare my mom and I both became increasingly hungry and frustrated as we waited and waited for her results. To make matters worse, when the doctor finally did come to see us, they took a phone call and left us hanging again without information what she has or what can she take for the pain!!. We waited until around 3 PM without any communication about when we might expect to be seen or discharged. The lack of professionalism was evident throughout the whole process. To top it all off, we weren't offered any assistance with transportation, and we had a car waiting for us at Capital Subaru. Feeling light-headed and exasperated, we made the decision to leave without even getting discharged properly. I've never experienced anything like this before. If you're considering Santa Clara Valley Medical Center, be forewarned: the service and organization leave much to be desired. I cannot recommend this place to anyone, especially if you're in need of urgent care.

I came here with my daughter and the nurses did a great job at taking care of her, along with the DR. The ER was packed and the wait was long but what do you expect? It's the only ER in the area, of course they're understaffed and slow. Most of the people there could've gone to urgent care, that's why the ER is backed up 24/7.

The emergency room was fantastic as soon as they noticed there was an actual problem around 10 to 15 nurses and doctors sprung into action immediately after my wife was admitted it was a little confusing on the diagnosis. I understand medical is a difficult profession, but we got discharged with not much information on what your results of test were. The nurses in the ER were exceptionally amazing. We even forgot my wife's glasses downstairs and our nurse had someone bring them up to us. Personally the valley team was the best I've ever seen. They were prompt and very professional. My car was brought to me immediately just the way I left it

WORST HOSPITAL EVER. INHUMANE MEDICAL SERVICE. Went to the Emergency Room and there were a lot of people waiting, some of them seemed to be waiting for a long time. They sent us to the Express Room. Once in the Express Room, they took 2 hours to send us to the lab. Once we finished the lab work, we went back to the room and there we waited for 4 hours. Then the nurse called us just to give us some medication. She was super rude, super unprofessional and seems that she preferred us to leave. Then we waited for 1 more hour. I approached to the nurse to tell her that my wife was having a lot of pain and we needed to know how long it will take to see a doctor. She just told us that she could give as medication for the pain but she couldn't tell us how long it would take because they only had one doctor. And there were about 15 patients outside waiting. Just don't go to this place, it is inhumane medicinal service.

A little late but I had an experience here back in 2022 and I cannot say anything else but great things about this place. Treated me very well and the nurses are phenomenal. I truly am happy and grateful how they helped me along with the surgeons and they have so much support/staffing in this hospital. I cannot thank them enough. One and the only best experiences I've had.

I was seen by Dr. Christopher Campbell in the ER and this is the worst experience with the doctor I have ever had. I came in with a bad UTI and they had to do a foley catheter. I was alone in the room with Christopher Campbell and he sexually assaulted me. He put his hands on my inner thigh and moved them in between my legs, touching me without my consent. He continued to move them down the inner part of my legs, violating me. His focus is in Urology so he obviously is in this position to take advantage of patients. Avoid Christopher Campbell at all costs. He should not be a doctor. I have PTSD from this experience. Do not go here!!!

They have no wheel chairs at the ER entrance if you can believe that shit.someone went to look for me and told me I was out of luck even though the persons I brought can't walk

If I live around this area, I would definitely choose SCVMC. The facilities are always clean, the free Valet parking makes it very convenient for the patient and visitors. I don't feel the burden coming here to visit my sister when she was hospitalized and also to take her to her appointments. The Doctors, nurses, techs and HSA are wonderful except few of lazy nurses in Medical 6A Dept, most especially that RN named Trent. He needs to find another job.

If you have 24 hours to stay here and wait for a doctor and be walking around all day getting sent to different departments. I'd come here this the worst hospital

Worst ED experience that I've ever had! As I'm writing this, we are still in the ED. I took my boyfriend to the ED where we've been waiting for 6 hours now and still have not spoken to a doctor. He was taken to inpatient Radiology for an ultrasound. After the ultrasound, the Radiology technician literally left and shut off the lights. We were completely alone for over an hour. My boyfriend could have had a serious medical issue, and he would not have been found for over an hour. We had to call the main hospital switchboard for help. But all they did was brought us back to the waiting room.....

My doctor sent me to the ER here to get a CT scan for a suspected concussion and I am still in the waiting room going on twelve hours. My CT scan was more than six hours ago and I am still in the waiting room. The waiting room itself is filthy with trash on the floors. The walls, floors, and furniture are all filthy. There doesn't seem to be any heat and people are refused basics like blankets or water even though they are wearing bracelets and clearly here for medical care. Staff expressed they wish they could provide some comforts and are not allowed to. It ended up taking 16hours to have a five minute consult and be released.

Worst experience of my life came in expecting to get seen as soon as possible waited over 5 hours to just end up leaving, other people in the ER complaining about the same issue not getting attended and waiting long hours. I highly don't recommend this place

I was in the hospital with my father there is Megan in the front very nice girl But when they give us the room name is Victoria very rude my father nurse Very rude maybe he didn't know how to do his job Unfortunately he was my father nurse Not even professionally maybe he is getting very low pay He needs to find another job he can not handle nurse job His rated I will give zero he should be fired from emergency department

The physical therapy rehabilitation staff at Valley Medical Center Hospital is truly exceptional. Every provider is professional, dedicated, and warm-hearted, making the experience of receiving care there truly special. My cousin recently had a stroke and the care and support we received from the staff at Valley Medical Center was outstanding. They were not only knowledgeable and skilled in their work, but also showed genuine care and compassion towards my cousin and our family. We are grateful for their expertise and kindness, and would highly recommend Valley Medical Center for anyone in need of rehabilitation and physical therapy services. They truly are the best in the business. Rachel, Helen, Gina, Connie, Stephanie and all of those involved thank you for all you done for us, sincerely Julian and Billy

Filthy! The second floor waiting area near the icu is infested with ants. The bathroom is dirty with no soap, paper towels, toilet paper, or working lock. A small piece of the ceiling fell on me along with some spider webs and a spider. Half the hospital looks nice and recently renovated but the other half looks like it hasn't been renovated (or cleaned) in the last 20 years.

The Emergency psychiatric services department here is hell on earth. I know that it's not supposed to be "nice" but this place is absolutely disgusting and unsafe. The staff were either playing cards or on their phones all day and night, speaking loudly to each other while patients tried to sleep. The bed/chair things (there were no actual beds or pillows) were so dirty that flies were buzzing around them 24/7. The patients would stuff or spill food, drinks, bodily fluids, etc. down into the cracks of the chairs and it would all rot there. I don't have words to describe the smell. Jail would probably be cleaner and the employees would be interchangeable in their lack of care.

Without a doubt the worst hospital I've ever been to in any country in the world. The staff is extremely unprofessional. They were so many people waiting and a majority of the staff was standing around talking or just sitting on their phone. The facility is filthy. The waiting room smells like urine, the staff dresses however they want and some look homeless and others look like they could be in a gang. They move so slow I think watching paint dry would be faster. They should just shut this place down it's so bad. No one seems to care at all. These of the type of healthcare workers that are in it for the money and don't care one bit about people. Literally go anywhere else.

Worst Ever. Our daughter burned her hand pretty bad and we went to the Fremont Washington Hospital ER. After treatment, they advised us that we need to follow up with Santa Clara Valley Medical Center because they have a burn center there. This was Saturday 10/21. We call SCVM Monday 10/23 and they said they never received the referral. We contacted Washington and they said they sent the referral to X Person. We called SCVM and apparently X Person is on Maternity Leave so they never received it. For a hospital, they don't have anyone covering a very important person (person who receives referrals) or have their email forwarded? And then SCVM Center BLAMES WASHINGTON for having "bad communicaton"? This is a joke. We ended up finding another pediatric burn center because we didn't feel comfortable with SCVM's communication efforts. Also, to the 2 male and female admins that called me, gave me attitude, and made it seem like I was wasting their time, I'm sorry you hate your job.

Worst er in the are, nurses and doctors do not care and will keep you waiting. They are more than happy to see you leave with no care. I would give negative stars if it was possible.

The doctors here has high expectations of people try to give their patients. Their expectation is impossible to achieve. Even if you try they won't Lett you discharge you too go home too try. They have programs here. But seem if you try they force you doing things you don't really need to do. Eff this place. They keep saying sorry when you try to EXPLAINED WHAT THEY are doing wrong. They don't even mean it. These nurses and doctors head are head which directions. I have a headache right now explain of their stupidity.

The worst service you can get in life The receptionists should be ashamed of themselves for how they answer the phone doing a favor Would not wish anyone to go near this filthy place and you should be ashamed of the way you talk to your customers Just embarrassing.

The emergency room here is horrible, the staff is also rude and when you tell them you're in pain, they don't care, I understand it's a busy place but they lie and make you wait too long, even if you ask an estimate for wait, they don't give it to you and make you waste your time, it's no only ER, I have experienced terrible treatment from different nurses, doctors and staff, I could say that there's just a couple who are good doctors and really care. I got to the the urgent care with a severe headache and told them it was a 10, and they decided to write 5, and when I asked for some medicine, they told me, they couldn't give me anything. Just don't go there, once there, you will wait for about 6 to 7 hours. So you would hesitate between waiting or leaving. If I could give zero Stars, I would.

Needs Major Improvements in Quality of Care, Nurses Bedside Manner, Rat infested Place. They need Doctors who actually know what they are doing. Every doctor comes in your room and tells you something different. REALLY !!!!

WORST PLACE. Why am I waiting 7 hours to be seen by a doctor. It's an emergency room and there are a bunch of people including myself who have to sit around in pain waiting to be seen. The workers can't even give us straight answers as to whats going on.

Good grief, coming here just to drop someone off makes me happy to be a lifelong Kaiser member. The ER had about 100+ ppl waiting. Yes the place is modern and nice. It's been under construction forever it seems. Nobody tells you the ER is in the back. Dropoff is about 100 yards from the door. There's barracades everywhere. Geez, Highland Hospital is more welcoming than this place. Parking is free. Plan to walk a long distance.

I have never been to a clinic or hospital this bad. They made us wait 5 hours just to tell us the doctor would not be seeing us. They just gave us a prescription for some pain relievers and an arm strap. Never come to this hospital ever if you are in an emergency!!! You will probably die waiting in their waiting room. I'd much rather just die while with my family or friends instead.

Absolutely the worst. My wife got checked in at 7pm and it's now 3am. If you can don't come here... by far the worst er I've sat in. VERY BUSY no ETA is their favorite words to use.... Only time I see they actually move in to action is when they see someone about to die in the waiting room... then they respond. Don't go here again don't just drive somewhere else

I don't feel safe that my loved one is here. One of his nurses said that when other nurses/medical staff mess up here at the hospital or do something wrong they don't get fired. She also said you can't get fired here. That frightens me because some people do shady things and should be corrected when they have done wrong, like these are real people they are taking care of here. Such a shame and I hope he can get out soon and we can run far from here. Also, the hospital is extremely dirty.

Worst Med Center!! We had to take my daughter to ER, we waited for like 5 hours and still No doctor