Santa Claus Holiday Village

Absolutely loved my stay here!! We booked two rooms, 3 in one and 2 in the other, and they were nice to put us in the room one next to the other, which made everything easier. The only issue I had here was bringing all our big luggage from the reception to the room. All the rest was perfect and we even say the northern lights right outside of our room!!!! It was so magical and fascinating, one of the best experiences I’ve had in my life!! It’s definitely a good location for families with kids. The rooms are so cute and the floors were warm which was amazing since we went in winter. Every room has a cute christmas tree outside, adorable! I would recommend it to anyone and I can’t wait to stay here again!!!

On a hole the hotel was good but what let it down the most was the food.||I'm only talking about breakfast as that's all we had ||3 mornings out of the fall they run out of juice and water or the machine wasn't working. ||The cold buffet was never fresh even when we went first thing before and excursion. It was very dry and some of the meats even started to curl.||The hot buffet food was always nice and hot ||The stuff were hit and miss some were incredibly friendly especially the guy on reception with long hair who was always very informative and helpful however some of the other staff were not so friendly and one staff member didn't even know there was a free shuttle bus from the hotel to winter park and almost cost me €50 in a taxi.||Aesthetically the hotel was beautiful with Christmas trees and lights even in January so it carried on the Christmas magic for and my family.||I would stay again but I would definitely not pay for breakfast

Right in Santa Claus village. If you come in the winter, it’s a good location and there will be many activities inside the village. But if you come here in other seasons like us, there will be boring and far from the downtown because lots of activities are stopped. You can take bus no.4 or Santa clause express to downtown at cost. Room with sauna is very good experience

Unfortunately, our recent experience at Santa Claus Holiday Village – especially because of the Three Elves Restaurant was deeply disappointing due to the extremely rude behavior of one staff member, Alexandros. When we entered the restaurant through the main entrance, no staff member was present to welcome or seat guests. Since no one was there to guide us, we calmly took a seat at an available table with our young son. Instead of approaching us politely or offering assistance, without even approaching our table, Alexandros called out to us from a distance and, in a condescending and hostile tone, demanded to know who had allowed us to sit there and “how we dared” to take that table. His facial expressions and manner were openly dismissive and humiliating. We were made to feel as though we had done something wrong — simply for sitting at a table in a restaurant where no staff member was available to assist us. We choose hotels like this for warmth, hospitality, and family-friendly service — not to be spoken to disrespectfully in front of our child. As paying guests, we expect basic courtesy and professionalism. Being treated with arrogance and disdain is completely unacceptable in the hospitality industry. It is particularly disappointing because the overall concept of the hotel is built around magic, kindness, and the spirit of Christmas. Experiences like this directly contradict that atmosphere. We sincerely hope management takes this feedback seriously. No guest should feel belittled for something that was clearly the result of a lack of staff guidance. We travel often and rarely write negative reviews — but respectful service is not a luxury; it is a fundamental expectation. We truly hope other families will be treated with the kindness and dignity that every guest deserves. If you are looking for a cosy and respectful atmosphere, we unfortunately cannot recommend this hotel — or we would strongly suggest choosing an alternative place for lunch.

I am rating this place as a visitor who dropped by, did not stay. This is the famed Santa Claus Village, with clearly marked border into the Arctic Circle. Great place to buy high quality souvenirs. Highly recommended to visit when you are in the vicinity.

A fantastic family destination! Santa Claus Holiday Village is a magical place, especially for families with children. There are plenty of fun activities for kids, a wonderful festive atmosphere, and lots to explore together. The food options are great, with something for everyone, and the overall experience feels well organized and welcoming. The highlight, of course, is the opportunity to meet Santa himself — a truly special moment for both kids and adults. Highly recommended for a memorable family visit in Lapland! 🎄

It's so awesome and magical! We saw Santa driving around the village 🎅 There was so much snow everywhere! Location was great - so close to everything. Our room had a great sauna and it's super warm, if you're freezing cold! There is so much to see and do for kids of all ages. You can even buy a sled and play in the snow ❄️⛄

We visited in February and it truly felt like a winter fairytale ❄️ A first-class tourist destination with restaurants, cafés, hotel accommodation, and wonderful winter activities for kids like sledding, reindeer rides, and husky experiences. There are also plenty of souvenir shops with a great variety of gifts. Highly recommended for anyone visiting Rovaniemi!