Ed R.
Yelp
Excellent beer with lots of choices. I'm very happy with the beer but...
Being from out of town we wanted to enjoy a local brewery for lunch. This is the place in which we decided we would try. With three of us in our party, the seating inside is limited. It's a small place and almost every table is a table for two. Except one table which seats 4. There was a large tray on the table which I removed and took up to the bar. Not knowing where to put it, I placed it at the end of the bar, out of the way where no one was sitting. Little did I know this would cause all kinds of issues.
After returning to my table to get the drink orders, I went back to the bar to order my drinks. I waited, and when it was my turn I went up to the bar. At this point the bartender handed me the tray and said, "I don't do trays. You can put this outside over there." I was stunned! I had no idea why she would feel it necessary to do this. So I looked at her and said, "Well I don't do trays either. I'll just leave it right here.", and placed the tray up against the bar at my feet.
Now here's where things got interesting. The guy sitting at the bar turns to me and says, "I don't do trays? What a dick!" Again, I'm stunned! Who is this guy and why does he feel the need to interject? So I turn to him and say something to the effect that it wasn't my tray, I have no idea where it goes, and he should probably shut up before things start to happen. You get the point. So, again, he says something under his breath so I ask if he's got more he wants to say. He says he's going to drop it, and so do I. Keep in mind, this was not at all a friendly conversation, but the bartender was not involved in the least.
I get my beers, and I open a tab. We sit for a while and enjoy our beers. After a few minutes, I ask the bartender to put a beer on my tab for the guy who confronted me. Then move out to the patio where we ordered food and enjoyed our beers.
After a while, I go in for a second round and I close my tab. I say nothing to the bartender or the guy who called me a dick. I give the bartender a modest tip (I certainly wasn't going to tip too much after that experience) and I go outside to enjoy my time with my group.
All was well. The guy who called me a dick came out and I talked to him. Just told him he probably shouldn't get involved in things that don't concern him, especially since he didn't know me and he has no idea how I might react. But no issues. Then the bartender comes outside. She's walking around collecting glasses, to which I say to her, "You'll collect glasses but you don't "do trays"?" And that's when the back and forth started. She said some things to me. I said some things to her. But there was one thing that she said that was very interesting.
During our conversation she tried to explain why she felt it was necessary to hand the tray to me and tell me to put it outside. As she put it, "I didn't know the tray wasn't yours...". Ah ha! There's the rub. She didn't know. Yet she felt so entitled and so emboldened that she had to hand it back to me so that I could do it. Seriously? Is this customer service today? Sadly, it is. But there's more!!
After collecting all the glasses what does she do? She collected ALL THE TRAYS! According to her, she was doing it to "...prove a point!" What point exactly? That she's willing to do it out of spite but not as part of her job? It's not that she wasn't capable. She just wasn't willing! Even when I cleared the table in her establishment, she still continued to take the position that I was wrong instead of simply apologizing.
More words were exchanged and she went inside. After a few minutes she returned to tell me that I was banned for how I treated her. She informed me that she had my picture and I was not welcome back. I'll do you one better. I'm posting my picture, and if you think I'll be back you're sadly mistaken.
One thing of note is that the owner of the complex was there to witness what was going on. Maybe he can address this.