Santa Ynez Valley Marriott

I recently stayed at this hotel and wanted to express my heartfelt appreciation for the exceptional service I received throughout my stay. From the moment I arrived, I was warmly welcomed by two front desk staff members—a lovely lady named (I believe) Nadine and a kind gentleman. They not only helped with check-in, but also took the time to recommend nearby restaurants and things to do in the area. What truly stood out was that their kindness didn’t feel like just part of their job—it felt sincere and heartfelt. Every staff member I encountered was consistently friendly, professional, and genuinely caring. It made my visit all the more comfortable and memorable.

Wonderfully located at the 101 Freeway and very close to a variety of wineries in all directions. Our room was spacious but the bathroom was quite dark and did not have a magnifying mirror and the balcony was a little larger than a French balcony with no furniture. The buffet breakfast was reasonably priced with excellent servers. The lobby bar/restaurant was comfortable with an ample menu and good service. Food was excellent. While our room overlooked the freeway we had zero noise in the room. Plenty of free parking. While we didn't see inside, even saw a sign for a racquetball court. The "Legacy Passport" was a bonus we didn't expect and we did use it.

I have stayed at this property before. Rooms are clean, bathroom is clean, great selection of cable channels, very quiet room and ac. Amazing pillows and very comfortable bed.||What stood out this time around was Daniel. Daniel runs a great breakfast operation at the Marriott. He was the Greeter, server, manager, and along with the Chef kept restocking everything. Between doing all that he made sure the coffee cups were full of hot coffee, the water glasses were full, and the fresh orange was always flowing.||They have one of the best buffets you can get for a value priced $19.95, ||If the management folks at Marriott are looking for a future GM not afraid to get his hands dirty and willing to pitch in to get the job done- Daniel is your man!

I stayed here, and I loved the room. It was very spacious and had everything I needed. It is about 10 minutes by car to Solvang, and I was able to visit some shops there. Very conveniently located. I also ate at the hotel restaurant and enjoyed the beet salad.

Maintenance so called engineers of what who knows but neither one has the knowledge of fixing issues especially when it comes to something simple like restoring WiFi connection to the room tv. Or coming to fix air filter without you harassing them about it and housekeeping lack experience in cleaning how you make the bed and take out the restroom trash but leave the room trash that was in the walkway un touched. So now I am using my laptop as a tv cause they will not fix anything. I will be looking for somewhere else to stay other than this hotel The Santa Ynez Marriott. This feels like discrimination and unprofessional behavior especially with some of the staff.

Stayed here for a week and it was an absolutely excellent escape into Santa Barbara Wine Country. All was top-notch, from the rooms and all the amenities. The convenient location just minutes from Sunstone Winery and Solvang. The bar was a highlight - perfectly complemented the region's vibe. 5 stars all around—highly recommend.

Just an okay experience.. we got there at 315pm Sunday and weren't able to check in, since our room wasn't ready, so we had a drink downstairs while we waited (They seem to be shorter staffed for housekeeping). We got a room around 530ish. Got up there and hadn't even started unloading the cart yet since we were so tired, and then suddenly our room door opens and another couple got told the same room number and also had keys. It was really awkward and a first I've ever experienced 😅 Felt bad for the other couple even though it wasn't our fault obviously. They had been waiting since 2pm and it was their anniversary weekend trip. The front desk offered to move us rooms, but we ended up staying there afterall since we needed the private bedroom. And pull out couch rather than 2 Queen beds in the same room. We got a $40 voucher to the restaurant and bar that was nice. Burger and appetizer we got were really good. Used the heated pool & hot tub late at 930pm and had it all to ourselves! It was okay, and had great atmosphere, but needs help. Only half of the jets worked. Like 3 on one side and 2 on the other side. Went up to pull my bed out of the couch and the bed wasn't made, the mattress was actually totally naked with no mattress pad at all (honestly a couple stains on it too). We had a blanket and bottom sheet in the closet but needed a cover and other sheet. We called the front desk and they sent Yolanda right away to help us. She was very nice and friendly. Even she was surprised there was no cover on the mattress! I slept pretty good on it! The front desk ended up giving us a discount for the inconvenience upon our check out that was very nice of them. I hope this hotel is able to hire more housekeeping help on the weekends or able to fix these issues from happening ever again to others. I do recommend their foam pillows! The lighting and shape of our room was awkward, I wish they had another lamp on the other side of the couch and a table next to the microwave and fridge. The bathroom was huge and had plenty of space for a tub too, but only had a shower.

This is a very nice, clean and comfortable hotel. The beds and bedding were comfortable. We had a room with 2 queen size beds and the room and bathroom was spacious. There is a nice size desk. It has 2 USB ports and 2 outlets on either side of the desk. The breakfast buffet had a lot of choices. The buffet was kept stocked with fresh hot food and was kept clean. The lobby has plenty of comfortable seating areas and even a beautiful fireplace. We would definitely stay here again 😃 I highly recommend this hotel!

We were attending a nonprofit gala at the Marriott and stayed the night so we didn't have to drive after. The room was a great size with a nice seating area, mini fridge and patio. We were welcomed with my name in the screen and a bottle of wine with a note - such a nice touch! They have a restaurant and bar, as well as a Starbucks. You can also order room service which had great prices! The event space was really nice too. The pool and hot tub looked welcoming and the have a pickle ball court. We would recommend if you're in the area!

I don't plan to return to this hotel as we saw many dogs and some were over the weight limit allowed by Marriott's. We will not stay at a hotel that allows dogs as we prefer a Clean hotel and there's no way with carpet in the rooms that it's clean with pets Additionally this Marriott Hotel has no concierge lounge for the upper loyalty tiers. You are give. 2 breakfast coupons but I wasn't excited about that because the breakfast reviews I saw were not good and said there was only 1 person handling breakfast orders and it was not sufficient. I plan to go elsewhere The toilet in our room 308 doesn't want to flush. It needs service. The room furniture Marriott is now using looks like cheap IKEA furniture. The check in process went smoothly and the guy who helped me was great and very helpful. Also the elevator on the west side nearly closed on my arm. Someone got out and i. reached in to have the doors stay open and it literally closed up on my arm and I had to pull my s out quick as it slammed shut. This is a safety hazard. We had requested a pack n play. Which most Marriott's provide. Well someone came to the door with an antique metal crib. Not a pack n play. So we refused it. We won't he back. This hotel feels dated. Elevators need servicing. Toilet needs servicing. And the hotel has been turned into a dog kennel. That's a deal breaker for us.

I had to cancel my reservation due to testing positive for COVID-19, which was completely out of my control. I contacted the 3rd party website Hotels.com where I booked my room and they tried contacting Santa Ynez Valley Marriott immediately to explain the situation and request a refund or at least a credit for future use, but they refused to issue a full refund. I then tried contacting Marriott directly but never got a response back. While I understand cancellation policies, I was hoping for some flexibility given the circumstances. Other hotels I've dealt with during the pandemic and even outside of the pandemic have shown much more understanding and willingness to accommodate guests in similar situations. As you know every penny counts now a days with this financial climate and loosing $738.12 is a big blow. I was willing to get a partial refund back as well but was ignored. This experience left me very disappointed, and I will not be booking here again. I recommend potential guests be cautious if unforeseen circumstances arise, as the customer service may not be as accommodating as you'd hope.

Checked in almost 10pm so didn't get to use the pool. Had some fun at the gym. Plenty of tesla chargers. Their services adressed our need. Quiet and calm away from the city. Comfortable stay. Con: no microwave

1. The room was not clean. Found trash both on the floor and in the trash can upon entering. Such much for having a clean room. 2. The door privacy door latch stuck and upon further inspection, it wasn't the first time as the door frame had screws on just on that side of the door frame suggesting something similar had occurred before. 3. No sense of privacy and confidentially when the front desk agent revealed our identity to other guests when our dog was barking a lot. Our dog doesn't usually bark unless people start knocking at the door and even slipping notes. So we do apologize for the barking but the dog was provoked all the more. However, it is TOTALLY UNPROFESSIONAL for the agent to reveal us. An official complaint will be submitted.

This Hotel needs an Outside Paint Job badly! Chipping and discoloration everywhere & a Furniture Upgrade and time to get rid of the 70's wood paneling ! JW Marriott is probably rolling in his grave!

Another disappointed stay in this hotel, I will never come back. You can smell food in all the hallways, my room smell like sewer, the carpet full of stain, AC no working properly, very dirty, and even I didn't have se the shower after use my black light Where are all the Marriott promises about cleanliness and comfort in the rooms? Don't waste your money look for other options What I need to and also like to highlight are the employees they are the heart of this hotel.

What Started out Gratefully Stay Turned Not A Trusting Housecleaning, Stayed Here A Week Everything Was Great Till I Forgot Something And Called And They Never Called Me Back so next Day I had to call 4 Times To get The Answer I Thought They Would Say, A brand new Apple I watch And I Phone 35W Dual-C Port Compact Power Adapter, O Checked All My bags Nothing! The Pizza Cook Was great Salmon And Veggies Were incredible and Bartenders Were Great Very Friendly And it takes one Department To Destroy Everything!!!

We stayed here one night on a spur of the moment trip. Their prices were WAY better than places down the street in Solvang. Nice hotel. Very nice room. Comfortable and clean and had everything we needed. Nothing bad to say. I would definitely stay here again when visiting Solvang overnight.

We have been coming to this hotel for several years for weekend vacations and as a stop over on road trips. We like this hotel the best of the various options in and around Solvang, except perhaps for Hadstead House, which has been closed for renovations for some time. Prices fluctuate, but when they have a good deal we stay here. All the prices are generally lower in and around Solvang during the off season (roughly Nov-Feb/March, except around the holidays). If u stay here then u will need to drive into Solvang, but it is not far. Just beware of the speed change on the stretch between Buelton and Solvang lined with the trees as it is a speed trap. Officers especially ticket people coming back from Solvang into Buelton as the speed drops at the end of the trees just before town. However, u r also much closer to the freeway here than if u stay in Solvang, so it is much more convenient if u go hiking or to the nearby beaches during ur stay or if u want to leave fast on a layover on ur road trip. There are many fast food places close by and the only major market (Albertsons) is also close. McDonalds is within walking distance. U probably won't want to go to these unless u r trying to save money or are in a hurry or just passing thru over night because there are many good local places for breakfast, both in Buelton abd Solvang. There are also good places for lunch and dinner too. The Marriott has greatly expanded its Tesla charging stations in the lot if u drive EV. The rooms are of good quality, mattresses are good, staff is nice, and parking is always available in the back if the premium spaces in the front are full. Once there was some sort of serious crime incident at this location with LOTS of police cars, but that ONLY only happened ONCE over several years and is to be expected occasionally in a resort/vacation town. Overall, this is a great place to stay. Watch for good prices and plan ur visit .

This place is a convenient stay. My parents and I had the King suite, which was very spacious and comfortable for three adults. The king bed was in a separate space that had a sliding wooden door (as opposed to the glass one pictured) and that space also had its own closet and TV. In the common area, there was an additional closet, TV, a desk and chair and the sofa bed. The bathroom was spacious with two sinks, a counter top mirror and a full length mirror, with a spacious shower as well. There is also daily housekeeping, which many other hotels seemed to abandon after COVID. This hotel also offers a bar/lounge area that is quite lively at night. They offer a full bar and a menu with some food options for different tastes. The upstairs room hallway is an open, which allows you to see down into the lounge. That may account for other reviewers saying they smelled food in the hallway. I will say that the smell did not carry into our room. There is an expansive outdoor patio with chairs and sofas, fire pits and games (cornhole, chess, connect four). And on Fridays they host wine samples and charcuterie from 4-6. The area is close to eateries and a very short drive to Solvang and multiple tasting rooms. However, many aspects of the hotel need a lot of TLC. The grounds are not well maintained at all. Walls and the grounds are dirty and unkempt. The landscaping is neglected. Glass doors are not regularly cleaned. Even in the rooms themselves, the sliding glass doors are smudged. There was a broken light in our room. The sofa bed mattress was a thin box spring that creaked and offered minimal comfort. While a very convenient location , there is also lots to improve.

I was a little worried after reading the reviews on here, but we had a great stay. My kids enjoyed the outdoor activities. We were grateful for the market they had so we could by some late night snacks. The room was fully clean. We had no issues during our stay. Every staff we encountered provided us with great customer service.

I just checked into this property and was assaulted by weird strawberry scented "fragrances" every where in the hotel. I immediately went up to the front desk to see if literally every square inch of the hotel was scented? Yes, yes it is. The only remedy I was offered was to have housekeeping come add even more chemicals to my room to mask the other. I'm absolutely shocked that a company like Marriott has decided this is a good idea. If this is the new corporate policy, I'm never going to stay in any of their properties again. It's absolutely unacceptable for a public facing business to do this. People have chemical sensitivities/allergies and this is not a joke. I'm probably going to just go sleep in my van in the parking lot...I'm physically ill just from being in here for a half hour:(

Located in Buellton, the Santa Ynez Valley Marriott is located near the Firestone Brewery. Parking is free around the property and they have Tesla charging stations. The lobby has a restaurant and bar area with cozy fire pit seating on the terrace behind. It's just about a ten minute drive over to neighboring Solvang and Los Olivos. Perfect spot for enjoying wine country and nearby activities without being right in the center of it. We were in a room overlooking the terrace area. You can't really enjoy and leave your window open unless you want to hear the loud sound of the cars rushing by. Also a decent amount of hallway noise and sounds from neighboring rooms. The beds didn't feel like your typical Marriott quality beds. A little squishier than usual! But the rooms did look modern and newly refreshed which was nice.

WORST MARRIOTT EVER. Rooms were dirty: 1. First room wasn't cleaned when we arrived. Large clump of tangled hair in shower drain, crumbs on floor, dead bugs in large light fixture, potato chip crumbs in bed. 2. Second room was better but still dirty. Crumbs on floor, dried booger stuck on sink. Dilapidated: This Marriott needs some TLC. Peeling wallpaper, mold behind exposed wallpaper by ice machine, microwave in lobby not working, AC was not working when we arrived, tv throughout entire Marriott was out our last night. Front desk lady gives you attitude, no 'thank you's', not even a smile. Restaurant staff were super friendly and provided great customer service. Andres was super kind. Young black man who worked as room cleaner was super kind and went above and beyond. The cleaning person for our room never showed up and we walked into our uncleaned room after the first day of exploring. He happened to be across the hall cleaning another room. I assumed it was him and asked if we were next and he said our room wasn't on his list, but to give him a few minutes and he would clean it. He, along with another lady who happened to be vacuuming the hall both cleaned our room, though it wasn't their responsibility. The 2 experiences mentioned above were the only positive things about our stay here. STAY AWAY. YOU HAVE BEEN WARNED!

The hotel front staff was great. The room was clean and comfortable. DO NOT EAT AT THE BREAKFAST RESTAURANT. THE FOOD AT THE BUFFET WAS EMPTY FOR OVER 30 minutes. When they did bring out, scrambled eggs, were undercooked. They were unable to keep the fruit and breads stocked. We politely asked our server and the manager when food would be refilled. They both were kind and honest that things were not going well in the kitchen. You'd be much happier selecting a restaurant outside of the Marriott restaurant.

Marginal at best. The bed was very comfortable but that was the highlight. Everything' was kind of run down, see picture of patio, hot tub didn't work. Took like 40 minutes to get breakfast and the food was blah. When we came in we were supposed to get two breakfast vouchers each and we only got one. When we went back on morning number two to request the vouchers we couldn't have been treated worse. Same girl at check out can only be described as rude at best.

Great Marriott! Lobby and stay were very nice. I was only there for a quick overnight stay so wasn't able to experience the onsite amenities but wish I did. A few cons: saw a few stray hairs in the bathroom upon first walking into the room in very obvious places (on top of the toilet, in the tub, sink), which was less than ideal. Also at about 11pm there was a small dog barking in a nearby room - I had no idea Marriott (let alone one that charges $300+/night) allowed dogs. But I do assume this was a "service dog" that slid under the radar and gave away it's lack of training (certificate?) by constantly barking. Bed was by far one of the least comfortable I've had at a Marriott in awhile. I also know hotels in this area are minimal and I would absolutely return, but hope for less random hair in the bathroom! :D

Smooth check-in. Very spacious room. Comfortable bed. Mediocre breakfast. Mediocre gym. Lobby bar closed before 10 PM on the weekend. It feels like they have more Tesla charging stations than they do parking spaces. Plenty of guests were parked illegally at the entrance.

Checked in around 8pm, 11/25 for one night, and noticed a few ants in the bathroom. But there was no food or leftovers anywhere from previous guest. Didn't think anything of it as we left for dinner. Came back and saw some ants were still there in the bathroom before we slept but not enough to make a fuss. The next morning I woke up with ants all over my body, and bed, and bathroom all over and my toothbrushes. Also, there was no shampoo in the shower. Just 2 conditioners. I promptly reported the ants and the missing shampoo, and the front desk messaged me and said maintenance was coming to take care of the ants, and shampoo was on the way. After about 3 hours of waiting, I gave up and left. On my way out, I told the front desk that I wanted a full refund. They offered me free breakfast, but politely declined. I just wanted out of there since they were no help. They also said they would contact me, but as of this writing of this review, 11/29, they have not. I've been a Marriot Bonvoy member for decades now and write good and bad reviews. I'll continue to be a member but wouldn't stay because quality control and service is below the usual Marriot Bonvoy standard. The property looks aged, but the room seemed renovated.

I've been a Marriott member for over 12 years at the gold or platinum level that entire time. I've been to dozens of hotels across the country and this one is probably the worst experience I've had. I made a reservation requesting a room with a bathtub. I didn't get it and when I asked at check in, the front desk blew me off and said that none were available and ask in the morning. I don't believe that. I know plenty of people who worked at hotels and Marriott. I don't make a lot of requests. I didn't want to deal with changing rooms and moving everything so I just forgot about it. The room and hotel decor is old and out of date. They need to renovate and upgrade the inside. The carpet is pretty worn out throughout the entire entire hotel. The room was ok but the pillows and comforter were older and full of dust. They don't offer room service or regular cleaning during Covid and that was ok with me. The towels are small and flimsy. I thought they had pretty limited tv channels for a hotel at this level. I was out most of the day but these little things added up. I had a drink at the bar and the service there was great. That's the good part of the experience. The property has free parking and is right off of the freeway and in a good location. Otherwise there's not much to say. At check out, the mobile app wasn't working and I was going to go to the desk to check out quickly. One person was being served and the other staff were standing there talking to each other as I waited. I just left and sent a message through the app and got no response. Most of the time the front staff were wearing masks below their noses even though they have signs saying mandatory masks. The front desk wasn't helpful at all. I called later in the day to make sure my checkout was closed and ok. They didn't send an email or anything on the app which said the reservation was still open. They said it was closed and they would send an email with the final bill. I never got one. I would recommend this place for a quick overnight stay on a road trip. It's probably ok for you if your work is going to pay for it. I was going to stay 3 nights, but after checking in, I quickly decided to cancel the third night. It's just not a comfortable or relaxing hotel to stay that long. I used my reward certificates for this stay and I'm glad I did. It's good for that but I still left feeling disappointed. After looking at the website and staying here, I thought it was misleading online. I don't plan on staying here again. I should have believed the other Yelp reviews.

We did not have a couch in our room . The picture and description of this room said there was a couch. Not enough room to hang your clothes, even if they gave you enough hangers. The roof had a hole and mold. The doors constantly slam all night long. If you face the pool and open the balcony door you hear the freeway. You can hear your neighbors talking clearly through the walls. We complained but they only offered us a free breakfast voucher. $337 a night is a lot money for this room!

Super awesome weekend stay at this Spanish colonial style property by Marriott. Location: Situated in a little town of Buellton, it's about 10 min drive to Solvang and slightly more to the various vineyards and wineries in the area. Staff: Entire staff is great, and Liz at the front desk is extremely awesome and nice! Thank you for taking care of us! Property: I really like the outdoor fire pits (I think there were three). Perfect for hanging out at night while sipping on a few drinks! The common area also had ample amount of seating, and it's nicely laid out for you to catch a game or just chit chat with your family/friends. The suite was very clean and spacious. Bed was comfortable and I had a great night of sleep! Will definitely stay here again!

We had 4 adults, a kiddo and a dog and so driving up from LA and back wasn't really going to be an option and my preferred Airbnb just wasn't going to accommodate all of us and I wasn't going to stay at any of the motels in Solvang. I might as well earn some Bonvoy points and booked an overnight stay at the Marriott here. We took our time to get there so we didn't need an early check-in. I think there was a convention or something because parking was pretty hard to come by in their lot (a sizable portion of their lot was converted into Tesla supercharge stations.) They did say you could park in the parking lot of the former movie theater but it's not the most convenient; there's no direct connection from one to the other. The staff was friendly and had no issues with check-in. Our rooms weren't next door to each other but across the hall. However, as I mentioned previously, we had a dog and a kid with us and we were assigned rooms at the end of the wing with no way to exit besides walking back through to the lobby. If it was just me I wouldn't have minded but it definitely made it a little more difficult to manage. The room was nice, it was updated and didn't look or feel old but the balcony sure did, we definitely avoided that. When I checked in I made sure to mention I had a dog-which meant a charge but also some other extra dog related items. No charge was mentioned and nothing was given to me. I called and walked to the front desk to make sure I got them. When I checked out, there was no line item but was added later; which confused me a little-why the required notice? I definitely wasn't hiding him either, I walked in and out with my dog and staff saw. Overall, it's a cut above the other options in the area but there was enough issues to not rate it higher.

Ugh...I didn't hate but also didn't love this place. It's right off the freeway and there is FREE parking along with EV charging stations. Jamie at the front desk was so nice and welcoming. My room was large and beautiful. I had a hearing impaired room and heard a noise every 5-10 minutes which woke me up multiple times at night. The place itself is beautiful from far away but you can see the flaws up close. Letters are missing on doors, outside, inside...just tacky and cheap looking. I would stay here again due to the proximity to Solvang and Santa Ynez but like I said, didn't love it.

No complimentary breakfast, this whole "breakfast" was about $16 charged to my room. I ordered the cereal with banana with orange juice and a yogurt parfait. When I got to my room I didn't have the banana so I went back down to get it and the host/waitress says they actually don't have banana (Okay? She should have told me in the first place so I won't have to come back down). I back to my room to eat my parfait and the yogurt taste so sour/rancid. Not sure if that's the taste of their yogurt or if it had gone bad but I'm 7 month pregnant and it's better to play it safe so I had to go back down again, return the parfait and have it taken off my bill. Pretty disappointing and frustrating. I was looking forward to having a quick nice breakfast before starting work and well that went south. Moral of the story is, go have breakfast somewhere else.

Service was awesome and all the people were so helpful and nice. Nice sitting outside by fire pit and great pizza.

We just enjoyed a wonderful stay at this Marriott hotel. Many other wedding guests stayed here too. It is convenient to Los Olivos, where a family wedding was held. It is also close to Solvang, where my daughter had her nails done and got to watch a Dane Day's parade. Also close is an Ostrich Farm where you can feed them, which was a must do for my daughter. Haha. From the first call to make a reservation nine months ago, to the checkout today , everyone at the hotel was exceptional. The front desk staff were friendly, knowledgeable, and just plain nice. The suite room we had was perfect. It was nice having a sofa area to visit with other family staying at the hotel. it was clean and the water pressure fantastic. I do not understand why there are not more five star reviews. our experience was terrific and it will be on the list for future travel.

Very disappointed in what was once a great getaway Marriott. Hotel is but a shadow of its former self. Reception staff at check in was indifferent and more focused on a previous call than even acknowledging my presence. Staff at checkout wasn't interested in in hearing my concerns about the breakfast issues I though they should know about. Breakfast staff was and helpful. Unfortunately, they have eliminated the area where they once served omelets and eggs to order, replacing it with a pan of cold, coagulated, scrambled mess. French toast was equally cold and the syrup was so chilled that it wouldn't come out of dispenser. Waiter offered to replace it with Sugar Free packets. Breakfast at the Fairfields are far superior and tastier than what this Marriott offers for $20. Two stars is generous for what we experienced last weekend. Won't be back.

This hotel was nice and clean. The rooms were updated so I'm not sure where all the dirty reviews are coming from. There's a Starbucks in the hotel so quick and easy coffee access. This was convenient since it was only a 5 minute drive from Solvang. And Solvang has plenty of free parking. I would definitely stay here again. Many nearby food options as well! Free parking and Tesla super chargers in the parking lot

We stayed at the Santa Ynez Marriott overnight on the way back from the Bay Area. I've stayed at this Marriott before when I first joined the Marriott rewards program and was gold elite. This time I came back as Platinum Elite. Check in was quick and easy. They gave us a room on the 3rd floor with a balcony and a view of the back of the hotel and the freeway. Because this was only our second stay here, it was not apparent to me if we were upgraded or not. Our room seemed better than the room they gave us several years ago, but, not by much. The room that we were given was minimally clean. The housekeeping staff only do work that seems obvious like fix the bed, empty trash cans, and clean up the bathroom. They do not look for trash by the nightstand, or do any dusting or cleaning of surfaces. Because of COVID, we clean almost all surfaces with Clorox wipes prior to settling in. Out of all the hotels we have recently stayed in, this hotel got our Clorox wipes the dirtiest after wiping down cabinets, nightstands and other surfaces. I found a large black unknown paper object next to the nightstand. It could've been a napkin. I don't know. Housekeeping does an unacceptable job. We made good use of our own Clorox wipes as the hotel did not provide us with any. I ordered some extra towels, but, it took forever for housekeeping to deliver it. As a platinum elite, complimentary breakfast is available downstairs in the Starting Gate Restaurant. It is a lot better than the gold elite breakfast a few doors down at McDonalds. The breakfast was the winner. The view was nice, if you didn't focus on the freeway. This Marriott was a little rough. Housekeeping has their problems. Hopefully, one day, they will figure it out.

Not that great for a Marriott. Bed = mediocre, coffee = terrible, property = old, ice maker = worst ever, noise = worst ever every door slams and you hear all night long. Food = what food, nothing, coffee = worst ever terribly burnt tasting

Pains me to write this as this was once my favorite place to stay when we come to Santa Ynez. The staff are all great and very accommodating so check that box. The issue is the lack of cleanliness. From the room to the restrooms in the lobby. Holy hell. Our room had a stained (looked like blood) comforter cover, stains on the floor, dirty counter tops and the lockout / connector door to the room next to us didn't lock. We didn't know that until the guest next door opened their door and ours flew open. We then realized why the sort of chair which is typically in the corner of the room was placed in front of the connector door. The hotel needs: better housekeeping standards / follow up. The carpets cleaned. Desperately

First time staying at a Marriott and let me say I will not be making that mistake again. We were awoken early this morning by fire alarms. We were then told it was a "false alarm". 10 mins later another fire alarm. Another 10 mins later, fire alarm again. Bye bye to getting any more sleep. Forced to start our day earlier than planned and to our surprise there is no running water. We call the front desk, and are told because it was an emergency with the fire alarm that the water was turned off. It was a "false alarm" and now an emergency??? Were then told the water would be on within an hour. Hour comes and goes..still not on. 20 mins later after a 1.5 hr wait and the water finally is turned on. Great we can shower and get ready. We head downstairs to the bar/restaurant and wait about 15 minutes and still no one is there. We check with the front desk and they have no clue where the workers are. Wait another 5 minutes before leaving with no help. Not only was this a horrible experience but there was no apology for the fire alarms, water or lack of help. I will not be staying here or at any Marriott again.

This Marriott experience is disappointing. It's 7:55 pm, and our room hasn't been cleaned. When we called, the staff mentioned that their cleaning persons are on lunch (at 7:55pm) and won't be back for another 30 minutes. She sounded rude and not apologetic at all, and with a tired 2-year-old, we now have to wait for the cleaning and then leave the room until it's finished. Worst service ever here! Also when we checked in, the heater was broken. They came in to fix it the next day. We had a pretty cold first night.

We spent one night here and we had a really nice night. There were three of us in two rooms and both rooms were very nice. The beds were comfortable. We had nice bathrooms with good water pressure. Our rooms opened onto the plaza, which was lovely. We visited the pool and hot tub in the morning. I was nervous about using the jacuzzi because there was a pretty thick foam on the surface. Didn't stay in it for long. When we arrived we were told that their key coder was broken and therefore we would not receive keys to our rooms. We were escorted up by front desk staff instead. We actually had to leave doors ajar whenever we left the rooms. Very strange experience. For $200 a night, the jacuzzi should've been clean and someone should've been out there pronto to fix that key coder. That's just unacceptable.

I was so stoked to be on my first vacation since COVID. Even more stoked to bring my friend who had never stayed at a Marriott. First interaction with the front desk was rough. They seemed tense and not happy. We were a little early and there were no early check ins available, so we asked if we could use the hot tub since that was the main reason we booked this hotel over others in the area. The desk person seemed annoyed that they even had to deal with us. We weren't told where the pool was, or that we needed our keys to get towels and everything. We also weren't told the hot tub wasn't hot. We learned from another guest the heater to the pools was broken. Unfortunately these guests also booked for the hot tub over other properties that didn't have one, and they were lookin at options to switch hotels. The rooms are outdated and barely cleaned. No room service (OK with us-- we never ask for it and were only staying one night). The patio outside of the sliding glass door was atrocious. The patio furniture was so dirty you didn't want to touch it, and there was old food and garbage everywhere. The walls were paper thin. We could hear water running or dripping from somewhere in the walls and it kept my friend up all night. We left to more grumpy front desk people. We couldn't wait to get out of there. I was legit embarrassed as a host who brought a friend for her first Marriott experience. I begged her to believe me this wasn't how it was supposed to be. Luckily we had some better experiences with other Marriotts we stayed at over the week vacation, so she got to see what I was talking about. Overall, this wasn't at all a Marriott experience. Which is fine, if you want to charge Days Inn price for Days Inn level experience, but that is not happening. You're paying Marriott prices, and getting a La Quinta experience ... even if that. Honestly, I would have rather been at the La Quinta.

We are avid Marriott users and loyal to the brand. The location of this hotel was excellent as the lobby, restaurant and bar very nice. We did have a few issues with the room and Honey, the manager at the front desk listened and handled the issues with professional and outstanding customer service. This location like many of the other Marriott locations is getting ready for a renovation and the manner in which Honey explained the challenges with labor issues and training as well as the older infrastructure was quite professional. I thank Honey and the staff for making our stay pleasant and attending to the issues discussed. I highly recommend this hotel and ask for Honey as the name fits her amazing personality. Thank you.

We have stayed here many times over the past few years and have no complaints. The service is excellent and rooms are quiet and comfortable. It has nice views and plenty of games on the patio. The bar and lounge area is cozy and relaxing with a fire burning; mixed drinks are well done. One is not left waiting around unattended. It's a great place to hang out and relax in the evening. A big shout out to Tiffany who is one of the nicest servers here -- we witnessed her professional and gracious attitude in action when dealing with a rather nasty and unreasonable patron.

Great hotel near Buellton, Solvang and Santa Barbara as well as Los Olivos and Santa Ynez serving tourists and conventions attendees et al. The place is super clean and new looking with attractive art decor and spacious rooms and outdoor seating. The entrance foyer is nice and inviting. The bar is big and well stocked. I liked the outdoor art decor with statues of stallion and a horseman and the blue swimming pool. It's conveniently near the Tesla supercharger.

It's my first time to sleep here at Marriott Hotel in Santa Ynez yesterday 5/5/2023 for one night. Feeling relaxing and the staff is amazing friendly. I'll come back here again soon.

Had a completely top notch stay here. Did not encounter a single staff member that was not pleasant and helpful. The room was great and the property was as clean and well managed. The free breakfast offered was fantastic. Thank you

The customer service at this Marriott is what it's all about. They greeted me as soon as I entered. Friendly and helpful from check in, parking and the restaurant/bar staff. They have a great outdoor environment and games to play. I will definitely be returning.

During our visit to the Santa Inez Valley we stayed the Marriott in Buelton and we were very with our choice. Very clean hotel with some nice amenities of nice gym, pool area (but closed during our stay) and even a racquet ball court. We had a few issues with our room during our first day (very little water pressure and the A/C thermostat was not working properly (A/C would not turn off at selected temp) but all were fixed very quickly when we told the front desk. Bed and pillows were comfy and there was no noice issue. Lobby bar was busy each night we stayed and the young lady who made me my morning venti Cappuccino did a great job. The do not have a M club for Platinum members but they to provide a free breakfast instead. A nice location for a visit to the area, with free parking and even Tesla charging stations. BTW look for the brochure for Brick Barn Winery in the lobby for a great deal on wine tasting and a free bottle of wine. The winery is really close and good wine in a beautiful setting.

Terrible management at this Hotel. If you fancy being ignored, terrible food and overall bad guest experience then I guess this is the place for you. GM (Josh I believe) couldn't be bothered to field comments and concerns. There are much, much better options in the area.

I just returned from a road trip during which I stayed at four different Marriott properties. My four reviews will encompass them all and provides comparison of four properties in the CA Central Coast area. Our first stop was in Buellton, CA and the property was your regular Marriott, the higher-end level. We stayed one night and used a 25K free night award to book this location, as well as an additional 15K in points. This location was our least favorite of the four. The Santa Ynez Valley Marriott is in a great location. It's close to wineries and Solvang. They also have quite a few Tesla Superchargers for those needing to charge their vehicles in the parking lot. Unfortunately, the hotel is old and on the rattier side. We were on the 1st floor - in our last room at the end of the hallway per the usual - and there was a patio area that was actually common to several rooms' sliding glass doors, which seemed awkward but at least there was a brick wall separating us from the public. However, it felt like it would be easy for someone to jump over and just felt unsafe. The room was okay, but the bedside tables were not cleaned, which made us question the rest of the cleanliness of the room and one of the lights next to the bed was broken. But we were only there for one night of sleeping. This hotel had poor water pressure in the shower. For Platinum Bonvoy members, you do get free breakfast, but it was not a pleasant breakfast experience. It took an hour to get our food from the time we arrived until we got our food and my food was just unpleasant. My husband liked his Mexican breakfast, but mine was basically a weird texture scrambled egg, mushy hash browns (although I had ordered them crispy), burnt toast, and the sausage was not a nice flavor. They do have a pool/spa area that gets good reviews, but we did not check it out on this trip so cannot comment. They also have a full bar available and I believe it was open until 10 or 11pm. Overall, I wouldn't stay here again or recommend it unless they have a makeover done. During this weeklong road trip, I stayed at three additional Marriott properties and have reviewed them. This was our least favorite. The others are: Santa Clara Marriott Springhill Suites at the Dunes on Monterey Bay Fairfield Inn Camarillo

After complaining about the lack of customer service and receiving an email apology from Marriott, I had to call the hotel to find out why eleven days after checking out, there is still a pending charge for "incidentals" for $69.90?? My reply: Just to let you know, I called the hotel again this morning to ask why there is still a pending charge to my credit card. The same woman answered the phone. She said the $69.90 charge was an incidentals charge and might take 4 weeks to go away. I told her I've never heard of such a thing 11 days after we checked out! She knew who I was and placed me on a long hold to look up my account. So I called back, and she said, "Mrs Bacon?" Then she asked if my room number was 435. I'm supposed to remember my room number? So I asked to speak to a manager. She said there was no manager on duty... only the Food & Beverages manager. Seriously, no manager at a huge hotel? She said there was no Front Desk Manager. I don't appreciate being treated this way. Don't think I do t know what she is doing. Apparently, Marriott doesn't care other than to pay lip service by sending an apology letter.

We had a wonderful person at the front desk during check in - his name was Manuel and he was friendly, very courteous and wonderfully efficient! Always nice when the beginning of our stay is so positive. We had a really nice room -- however, I am using this forum to please, please, please, Marriott, get rid of the mattress on the bed - it is horribly uncomfortable, not because it's too soft or too hard, but because it is so old that there are many levels on it and it was impossible for my husband and I to get a good night's sleep -- Each morning we woke up, the sheet had some off of the mattress and was bunched up - all as a result of this horrible mattress -- and I laughed when I received my follow-up email with the final bill with a link to the Marriott products to purchase, including the bedding stuff! Come on, Marriott, you can do better!

Worst hotel ever. Right next to freeway. Sit by pool and listen to trucks and cars. Horrible pool Furniture. Crappy bar. They made a margarita and added seltzer to top it off!! Dirty laundry left outside our room on the floor. I had to kick it across the hall to get staff to pick it up. Shitty room furniture. No dresser for clothes. They allow people to bring music to the pool so you listen to everyone's music blasting. Corporate hallways. Then they have the nerve to charge an EXTRA $75 if you want to check in before 4:00 pm!! And WiFi is $10.00 a day extra. GO ELSEWHERE. Place looks dirty and run down. It needs a complete renovation