Kitty L.
Yelp
We recently attended a successful Yelp Elite event at Saranello's, and were eager to return to try a dinner again after 2 1/2 years, so that I would update my review to 4 or even 5 stars. We chose to have a dinner there to celebrate Valentine's Day, we were not looking for a romantic dinner with nice surprises, the bar was set not very high. I pondered after the dinner for a long time and still could not elevate it to above 3 stars, there are pros and cons, good and bad in every aspect of our dinner there. However, last time it was 2 1/2 stars rounded up to 3 stars, now it is 3.45 stars rounded down to 3 stars.
Firstly, it is about service. The two women at the host area were aloof and didn't smile at all. One woman just told the other one to lead us to number whatever "in the back". She led us to turn to the right to the bar area, that I had never been to after so many years dining there. Both women didn't even bother to ask if it was OK for us to sit in the bar area. Our server Marc was friendly, though. However, it looked like he was covering for many tables and might have been spread too thin. His assistant took out the entrées for us and was courteous too. There were several people coughing in this section, including a waitress who didn't serve our table. When we were about to leave, this waitress came over and asked Hubby what his name was. He answered her and then she handed him his credit card and said "He (our server) left your card in the machine". We would have left without the credit card! So, we thanked her profusely! While we truly appreciate this waitress returning our credit card, I do believe that the restaurant has the responsibility of returning the credit card to the patron after charging him, as a member of their staff, she could have apologized for them too. It was Valentine's Day, but no body said "Happy Valentine's Day" at all!
About the ambiance, the bar area was totally separated from the main dining area. There were no chandeliers (although they only hang rustic ones in the main dining). There were two wall TV sets showing different sports. Some tables have displayed a vase with a rose, but it was missing at our table, Hubby had to steal one from an empty table. Good thing that that table remained empty for the rest of the night. There were unexpected pros of our seating, though. We had a large C shape booth that was clean and comfortable. It was at the end of the section right by the entrance/exit, while it was drafty from time to time, it hopefully provided more ventilation to the air of this section, in which some people coughed. We found out that the exit was only steps away from the Westin Hotel lobby and main entrance, which made waiting for a car at the door easy. The main entrance had automated doors that we like. We also explored the lobby a little bit, which was nice and modern, good for business traveling.
Now onto the food. The complimentary Italian bread was warm and very good, crunchy on the outside and soft inside. I had a Blood Orange Lemonade ($7.95) which was a mocktail and was very good in a large size, with the right amount of sweetness and tartness, I would order again. We also ordered two Clus Du Bois chardonnay ($12 each) which were nice. We each ordered a King Crab Tagliatelle ($37.95 each), which was tasty and the pasta was cooked al dente and just right. It was only available from the Valentine's specials though. The small House Salad ($8.95) had nothing special to write about. The Banana Tiramisu ($8.95) was always big, creamy and yummy here, large enough to share. What surprised me was how salty that little cup of Minestrone ($6.95) was! I bet the chef must have forgotten and seasoned the soup twice! There was a 3% "Restaurant Surcharge" on the check, a fee that was added when there was the pandemic, but I wonder why it is still added now.
We feel that the restaurant targets travelers who want a casual dinner and nothing fancy. We saw a couple tables of patrons entering directly from the hotel side. All in all, it was not a bad meal, but there were rooms for improvement. As the restaurant is only 6 minutes from us, we will still go there for casual dinners and rustic Italian food.