SAS – Scandinavian Airlines

On balance, compared to other airlines flying within Europe, I'd say SAS is the best. Not perfect. But right up there at the top. Checking luggage at Heathrow for example is an awful experience.

Atrocious customer service. The airline lost my wife's luggage, provided false information for three days, sending her on wild goose chases to track it down, before admitting it was completely lost and then slow walking compensation. I would recommend using literally any other airline.

I was offered a drink while their first meal is being served. I asked for apple juice and I was given less than half of a small plastic glass. So in addition, I requested for a Diet Coke and their flight attendant asked me if I did not receive a drink? I said I did but since it was too small, the glass wasn’t filled up all the way, I’d like to have another drink. The flight attendant goes on and say the drink is for purchase. At that moment, I realized how SAS airlines are so greedy that it is ingrained into their flight attendants. So they offer customers a drink that you cannot barely drink from because it was just really a sip, since it was too small, then you ask your customers to purchase drinks from you. It is despicable to act this way. If I am a flight attendant, I would’ve given my customer another glass of drink to make their flying experience more pleasant. It is just a drink. The corporate greed of SAS airlines is appalling and this is going to make them lose significant amount of profits and will potentially make them lose more loyal customers. Yet at the beginning of their trip, they announced that they’ll make it a relaxing and enjoyable flight but none of that happened. It is a poor customer service experience and the flight attendant wasn’t trained to decide and weigh things out to make a customer happy. We also had a delay on our April 5,2025 flight and their app wasn’t even updated. It always say “on time”. How can you do this to your customers? Providing them accurate and timely information is crucial. Wouldn’t recommend this airlines at all.

The airline is cheating. They sold tickets for children, confirming that they would provide unaccompanied minor service. When I made the purchase, they said that they could not provide unaccompanied minor service and that the money could not be refunded. So SAS sold tickets for a service that cannot be provided at all, because a child cannot travel alone. The customer service is very poor, it is difficult to call and practically nothing can be resolved.

Arrived at ARN airport from Copenhagen, flight SK1416 this morning at 9:15am. But the checked in luggages were delayed and will only arrive with the following flight. Requested the airline staff to arrange the bag to be delivered to the hotel since the airport transfer taxi already waiting. However, I was told that the bag can only be delivered at 6pm 😢. That is like 9 hours later. With temperature at 8 degree and without proper clothing, we can’t go according to our scheduled trip. Why need 9 hours to deliver the luggages to a hotel that’s only 30 mins away. And when calling the hotline to check on the status, I am always put on hold to listen to the operator music.

Dishonest and Incompetent Customer Service — Avoid Flying SAS Our experience with SAS has been one of the worst I’ve had with any airline. Their phone support is shockingly bad — we consistently waited over an hour to speak to someone, and several times the call just dropped after that long wait. When we did finally get through, the agents were incompetent and careless: they incorrectly updated my father-in-law’s flight to the wrong date and time, charged him in the wrong currency, and overcharged him by nearly $1k. SAS refused to take responsibility for this mistake and denied any refund. Their chat support is no better — after 40 minutes of waiting for a live agent, we never connected and weren’t even given a place in the queue. To make matters worse, there’s no family boarding policy, even for a visibly pregnant woman and a two-year-old child. The gate agents were rude and dismissive, showing zero empathy or flexibility. SAS presents itself as a top-service airline, but our experience suggests otherwise. Between the dishonest support, costly mistakes, and lack of basic customer care, I strongly urge others to choose a different airline. SAS made our trip far more stressful than it should have been, and they lost our trust right from the start.

Horrible experience at Heathrow airport being denied boarding passes because of schengen visa rules misconceptions with the staff, who were unable to show us any guidance or official information on either their airlines or any EU websites. They tried searching for it for an hour, too, but no luck yet denied boarding pass based on their "personal knowledge." Unapologetic behaviour, and keep attending other customers in between although our turn.

I don't recommend booking with SAS. My luggage was damaged on a flight from Kopenhagen to San Francisco. After claiming the damage via their website, customer service is ghosting me for several weeks now. Customers are not valued properly here.

Got it! If you're referring to Scandinavian Airlines (SAS), I can see how the lack of attention to those basics could be frustrating. Business class should definitely feel like a premium experience, and it sounds like they really missed the mark. If they revamped the seating layout to something more user-friendly, like getting rid of that "step-over" issue, and improved the food to cater better to dietary preferences, I'd be more willing to consider them again. That said, if they didn't make significant changes, I'd probably still lean towards other airlines with a more consistent track record for business class comfort, quality meals, and great service. When you're paying for a premium experience, it's tough to overlook the fundamentals that should be a given. What's your take on it--do you think you'd give Scandinavian a second chance if they made major improvements, or is this experience one where you'd actively look for alternatives?

Very pleasant experience with SAS! Their app is very user friendly, and their team in all three countries we traveled through was professional and kind. I will happily fly with them again in the future.

I have travelled with SAS several times and always enjoyed it. However this time I travelled between NYC and Copenhagen and it was the worst trip ever. it appears that SAA has started using a very strong perfume/air freshener in their bathrooms and since I was sitting close to this I could hardly breathe and when I left the plane all my clothes smelled of this perfume. I have washed my clothes several times but the perfume smell is not coming off. I dread the return flight and I doubt that I will ever use SAS again.

I've never had a problem with temperature on a plane until now. This 10 hour flight felt like 85 degrees from the start and never cooled down. I could hardly breathe! No fans, no AC, nothing to help. Also, for a 10 hour flight you'd expect SOME leg room, even if you aren't flying first class. However, this flight leaves you boxed in and the person in front of me had their seat reclined all the way, and the seats on a long flight should have a limit on how much they are able to recline. I was boxed in, practically a living in a microwave all flight. 1 star for SAS.

Very cold and rude online representative from SAS! Never try to ask for anything from them. They will provide nothing new. Don't waste your time.

Somehow the airline has terrible technology and a very wonky website that pauses, freezes and sometimes forces you to start again. Their website is also poorly designed and a lot is left unexplained and unsaid. When you call customer service on the phone they warn that you might be charged and to 'please use the website'. This played out as follows - I had to cancel a flight due to illness and did so on the website. All other airlines in my experience give you credit for future flights when you cancel a flight. In this case I lost 90% of the money, no credit according to emails received after the cancel was completed. I called and was told that to cancel a flight for credit you must call in, not use the cancel button on the website and that it is too late to reverse the action. So it's my fault for using the website and not a hidden procedure that is not explained anywhere. I'm not sure how I will ever recover my thousands of dollars lost, but I will try. Meanwhile I offer this as a warning to anyone who is not thoroughly familiar with their procedures. New fliers beware!

Very pleasant experience with SAS! Their app is very user friendly, and their team in all three countries we traveled through was professional and kind. I will happily fly with them again in the future.

I was unable to take a trip last Christmas as my daughters passport only had 2.5 months before expiration (why we have expiration if we need 6 months to travel, IDK). Anyway, I called and cancelled the flights and was told I could rebook within 1 year. I have called at least 10 times, spoken to different agents who sometimes could find my old booking but did not know how to apply to a new reservation- you have to ask a supervisor and its called a 'downpayment'. I have probably been on hold a collective of over 20 hours attempting to rebook. I finally spent 3 hours today on hold and finally was quoted for a rebook for 2 people to London (from Boston) would cost me an additional $1318, on top of the $2300 I already spent last year for 3 tickets to Oslo. I understand the $300 per person change fee. But to pay $3000 for 2 economy tickets to London when I can fly on other airlines for $1200 is ludicrous! I am at a point that I will just eat the $2300 as I can't stand to call their customer service number one more time to be put on hold for hours at a time. I will never book with SAS again.

So here is a recap of my final 24 hours with SAS: 1) The flight, which was scheduled to depart at 15:45, is cancelled at approximately 19:00. That was all the information we had. 2) I called SAS customer service. Despite staying on the line for about one hour, no one answered my call. No one. 3) The SAS app was useless. I could not rebook a flight on the app. There was no information about rescheduling on the app. Zero. 4) An email arrived telling me that I was rebooked on Brussels Airlines at 06:50 and would be back in Chicago around 12:00. 5) I had to go to the Transfer Station at the Copenhagen airport and take a number. I was #593; they were calling #469. After over a one hour wait, during which time customer service never picked up the phone, I was finally able to speak with someone at the Transfer Station. 6) That SAS representative told me that I could not rebook onto a different airline that left Copenhagen earlier and got to Chicago earlier. There were zero alternatives for me. 7) She told me I would not get a hotel voucher because the rebooked flight left too early in the morning. She also wrote 250 EUR on scrap paper and told me that I would be reimbursed for my expenses as long as I kept my receipts. There was no mention of alcohol prohibition. 8) I went to the hotel restaurant across the street and had a dinner with two drinks and a bottle of water. The total cost was in the EU $90-100 range, which is well under the EU $250 limit I was given. 9) Since I did not have a hotel voucher, I went back to the airport and "slept" there until early morning when I finally boarded a flight from Copenhagen to Brussels and then from Brussels to Chicago. 10) After all these events, I submitted my expenses for DKK 721, only to be denied reimbursement for alcohol, which is asinine. 11) I will never use SAS again.

El peor trato al cliente, desagradecidos, mentirosos, una falta de profesionalidad tremenda, poca o nada comunicación, falta de empatía, los baños huelen mal, las azafatas no saben sonreír y se les rompen los aviones y te dejan tirado en el aeropuerto, casi sin información y con malos modales, poco más que te tratan de culpar por sus problemas Este tipo de empresas tienen que ser sancionadas por la ley. Nos están robando

I am a travel agent and this airline is the WORST. I have been trying to get a client refunded on a cancelled flight and have been getting the run around. You can't talk to any one and no one calls back. My travel agency is going to have to eat over $600 because of their incompetence. I've been at this since OCTOBER 2022!

This was the first time I flew SAS. I liked this airline very much. The economy plus seats were roomy enough. Access to their lounge in Newark was included with airfare and it was very nice. Plenty to eat and drink before the flight. Both the original and connecting flight were on time. All the airline attendants were very gracious and friendly. My only complaint is with Copenhagen AirPort. It definitely could use some improvement.

Terrible service, cancelled flight reboked me instead of direct w 24 hour delay, contacted American express travel who booked me same day no longer business and with 1 stop at 3 times the price. After arriving at airport the new airline Norwegian told me have to pay instead of free in business. They also told me we would not make the connection as it was to small and we would have to recover luggage and go through customs again. They told me american express should have informed you. I called American express travel and they told. Me they could not help and if I miss the connection the next one would be next day same time. Seems like airline price gouging is an opportunity to rip off a travelers miss fortune and amex travel agency is not very good at taking care off issues.

SAS airlines is a rip-off and has terrible customer service. I paid extra to upgrade my parents to SAS PLUS (Premium) for the extra reclining seats for my elderly parents on their 11 hours long flight on Feb 22 2023, but the seats were stuck up-right the entire flight. When my dad told the air stewardess, they simply said nothing can be done and they cant be moved. The crew did nothing to help them. When I complained to SAS, they offered me a measly 4000 points for a frequent flyer card that I am not a member of and then they tried to offer me some useless 40 euro voucher which expires one year date of issue. This was the first time my parents flew with SAS and this will be the last time. They don't care about their customers at all. Their YELP reviews are a warning for you that you deserve better. Avoid SAS airlines at all costs. You have been warned.

I have waited for over 40 min on hold to be just hung up on. No respect for customers. Worst airlines ever. They won't allow me to.use my credit from year before even that we were in pandemic and we couldn't fly.

I paid for 2 carry-ons (for my wife and me) round trip LAX/CPH/LAX. On the return trip a rude ticket counter agent demanded we put our bags on the scale, and they were slightly over limit, so we had to check them and pay the huge, inflated charges. Upon return home I asked to be refunded for the carry-on charges we prepaid, but they refused. Then I read all the negative reviews of this airline, and then it all made sense. They look for ways to enhance their revenue by gouging their customers, who are the source of their revenue. Bad customer service. This airline is going downhill fast.

I traveled to Dublin on 8/31. My luggage was not there when I arrived so I filled out the lost luggage paperwork. I still have not received my bag almost two months later and no one has contacted me. No one responds to emails or answers the phone when I call, not has anyone called me back. While at the airport, they redirected me call customer service and the phone number didn't work. If you're traveling with luggage, I would avoid traveling with SAS.

On 9/20/22, we were scheduled on flight SK 396 .SAS from SFO to Copenhagen scheduled to depart at 4:16. The check-in station was located one floor below the waiting area and was not identified. We waited on the wrong level till 4:10. Realizing our mistake, after hearing a page we rushed to the correct boarding area only to be told that the door to the plane had been closed and that it would not be opened. We feel that our travel plans were sacrificed for on-time departures.

Five minutes before boarding SKS595 on Friday, 10 June 2016 in Stockholm, the employees stopped us and said, "This flight is not going. Our pilots are now on strike." No prior warning, nothing. And since the plane did not take off, you'd think it would be easy to retrieve your luggage. But you'd be wrong. I spent hours trying to get my luggage back, to get answers, anything, but with no results. After waiting in very long lines and not getting any answers, I finally spoke to someone who gave me a voucher to stay at the Radisson Blu Hotel five minutes away from the Arlanda Airport. They never knew if they were going to fly again the next day. They couldn't track luggage. They had no system for tracking. They never answered their phones. I emailed them about lost luggage. I just got a response today....three weeks later. They have no way of tracking luggage. At all. You do NOT want to be checking in your luggage with this company, much less flying. No one answers, no one knows what is going on. One person finally said, "Check with our office when you get to Reykjavik (this was my intended final stop). After two days, I got a flight from Wow Airlines to Reykjavik, my intended final stop after Copenhagen. There was no office there. I was given a phone number by baggage claim. No one answered. I was about to give up when I decided that I would look through all the luggage that was lying around myself. I finally found my suitcase, sitting in a corner by itself. Someone had opened the information tag, which had been glued, but never bothered calling or emailing me. As I mentioned, a little more than three weeks later, someone replied to my email: "It is with concern that we learned of the inconvenience you were caused with regard to your delayed baggage on your recent trip with SAS." Um, no. People who are concerned about lost luggage don't casually reply three weeks later. When you have one or two things that are an issue, you can chalk it up to confusion, maybe over pilots striking. But over and over, they were non-responsive and did not know what was going on. This appears to be just the way they do things. Just. No. Traveled June 2016

Scandinavian airlines customer service is horrible- I filled for a refund 5 months ago and I am getting no where. Their agents just hung up on me!!! Seriously, fly any other airline. I don't know what happened to them -but shame on them. As a former SAS employee I know this isn't how they use to treat their customers.

Within Europe, my sister and I flew with SAS from Copenhagen to Berlin, and Berlin to Oslo, via Stockholm. First of all, we weren't too impressed with the lack of help when we were trying to check in our luggage for our Copenhagen to Berlin flight. We had a question about something (I can no longer remember what it was about), but the SAS employee, who was sitting at the counter, doing absolutely nothing (because it was self-checkin only, so she had nothing to do) refused to help us. I really don't understand the point of self-checkin--it's not faster or easier for the customers, and it's not saving SAS any money in wages if there is going to be staff there anyway. If they are being paid to stand there, why can't they answer a damn question?! Second of all, they don't even do a quick tidy between flights. Of course I don't expect them to do a heavy duty cleaning between each flight, which is unnecessary anyway, but surely they can take 15 minutes to do a quick walk through of the plane. I was incredibly unimpressed, and pretty disgusted, to find a coffee cup and spilled coffee all over my seat on our Berlin to Oslo via Stockholm flight. I brought it to the flight attendant's attention, and she told me to wait until everyone was seated, and she would re-seat me in an empty seat. However, I did not want to change seats because I had an aisle seat and did not want to risk being seated between two random people, and I wanted to remain seated beside my sister. So I demanded that the flight attendant clean it up, as well as bring me a blanket to sit on, as I didn't want to risk staining my clothes. I would have given SAS another star if it weren't for the coffee incident. It's pretty fucking disgusting to find coffee spilled all over your seat. I hope the asshole who thought it was perfectly acceptable to dump coffee all over an airplane seat lost his luggage or missed his connecting flight.

SAS flight number SK503 originating in Copenhagen at 12:35pm on 2 July 2022 flying to Heathrow for transfer to a flight to Houston. Flight left late as pilots debated whether to go on strike. Unfortunately, we did not document when the flight left but it was at least 3 hours later than scheduled. We arrived in Heathrow well after connecting flight had left for Houston. Heathrow was a disaster in that there was only one SAS person to make arrangements for many customers. We were told that SAS would compensate us for night spent in Heathrow. So, we took a taxi to a Holiday Inn that gouged us $1,000 for an average room and had to pay for dinner, breakfast and taxi back to airport. SAS refused to provide any compensation as they hid behind an EU regulation that supposedly says SAS does not have to provide compensation for any delay less than 3 hours. Lessons learned: SAS employees lie, Holiday Inn gouges, get everything in writing along with names of people involved.

This airline doesn't care for its customers. If there is a choice, don't fly with SAS. My flights from Newark to Copenhagen in March 2020 were cancelled because both USA and Denmark shut down due to Covid-19. I couldn't get my refund. Instead SAS issued an voucher that expires on May 1, 2021. Denmark didn't open to US tourists until June 4, 2021 so I couldn't plan my trips. At the end, I lose my money and for two tickets. SAS airline website states I can request refund after voucher expires. When I called the customer services to request refund. I talked to 5 different reps and I was told 5 different stories. 1) Europe HQ was close and I needed to call back 9am in the morning. 2) My voucher was cancelled but no trace of refund. The rep needed to escalate the issue but I never heard back from SAS. 3) Refund was issued in 2020. My credit card company confirmed no refund from SAS. 4) I needed to file a claim form only to request refund. I did that and no response. 5) I was told my voucher is not refundable and not extendable.

I've flown a lot this last month and on various airlines. I've noticed in the last several years, strangely, that the longer the flight, generally the smaller and older the airplane. while the short haul/regional flights will have comfortable newer airplanes. Weird. So on my long haul SAS flights the planes were a bit crowded and seats not so comfortable. If I didnt always have an aisle I'd probably go crazy since I couldnt lean outward. On the smaller flights, great newer airplanes with better seats. weird, you'd think it would be the other way around. So I guess I got both sides of SAS' spectrum in a relatively short amount of time.

In January, my husband and I booked a ticket with you. Due to Covid restrictions all around the world, we had to change our flight for a week prior to what we had originally planned. When we tried to change the flight, the customer service representative at that time (January 11th, 2020, around 10:00 am Eastern time) suggested getting the SAS Travel Voucher, in order to avoid the penalty of $270 USD that it would have been to change the ticket. With the promise we would be receiving our voucher to rebook within 3 to 5 business day, we agreed and patiently waited. After 4 days had passed, and with the pressure of Immigrations requiring proof of flight tickets; in the United States of America, and Denmark, our final destination; we started calling SAS customer service to follow up about the voucher, we talked to two customer services representatives explaining to them how important it was for us to have that ticket, and in both occasions they told us that they had put notes to expedite the process due to the urgency. They said that we should revise the voucher at any time from there. On Monday, January 18th (6 business days after our first call) we called again since we didn't receive any voucher. This time a customer service representative, told us that the 3 to 5 business days lead time was before Covid-19, and nowadays the waiting time was 5 to 7 business days She apologizes for the "confusion" and said that she also put notes for the voucher department to expedite our voucher, and once again, we didn't receive any voucher. By January 21st (our deadline, since we had an appointment at the New York Court, where we needed to present our tickets), I had to call directly to SAS offices in Sweden, wake up in the night to make those calls, and to be honest the first representative I spoke with, was so disrespectful and unprofessional, our call got disconnected and she didn't even call back, no decency or good customer service. I called again, and another customer service representative picked up the phone, he was trying to help and notified us that the voucher was able to be issued that same day, and we should receive it at any time. After speaking to at least 5 different representatives, we finally end up with a person who tells us that there is a department that can manually process this straight away. We received the voucher at 8 am Eastern time on January 21st, not in 5 to 7 business days as you promise, but 9 business day; and after all these time, calls, long waiting for customer services etc, we had to find out ourselves that we couldn't used the voucher, because SAS system didn't allow to use vouchers the first 48 hours after received it. It is really worrying, that no one mentioned this all the time we were describing the delicate situation. How it is possible that you breach your own rules, and lie to customers or completely disregard their situation? Furthermore, the ticket we were planning on getting had increased above the $270 of the original price when calling about the voucher, and even though we understand that prices change, we would end up paying much more due to the wait time imposed by you along with all the time wasted on customer service and the stress of not knowing, whether we could not get approved for immigration. We ended up having to sign up for euro bonus point sharing, which a family member then transferred and depleted from their account to avoid having to pay an additional $1,300 besides the amount you are still holding as a voucher. We have been traveling with multiple airlines all around the world, and with everyone else, a voucher is issued and ready to be used immediately. This voucher is, first of all, a big expense to have stuck with you and there is no saying that we will be able to travel/use it within the expiration time. That is if we would even want to use SAS again, as this situation was so poorly managed and your systems seem to be more outdated than the most basic low-budget airlines. We filled a complaint the same day, and we had to wait more than four month to get an email back, saying that there is nothing that they can do. They don't have a department you can call, when you try to call them the customer service is TERRIBLE, unprofessional, and disrespectful people. They are super rude, they don't treat people like human beings. They literally don't give a F... about us customers! I can't understand how this company is still in business.

If I could give a 0 rating I would. We booked a flight to Europe from the US. Well since Omicron has created more restrictions in some places we called to cancel and just get a flight credit. They stated they stopped offering any vouchers if you bought tickets after October 11th. Well we bought ours October 13th so they said we won't get any money back. VERY unprofessional customer service when we called as well. Can't say enough bad things about these money grabbers.

Too bad I can't give negative stars! On the return trip from Prague, I was declined to board because I didn't have my passport. I had to see my wife fly away, while I had to find a hotel for the night until I could get a temporary passport issued. Next day, with the temporary passport in hand, I walk up to the gate to board and the gate supervisor asked why I was bringing a passport. It's not needed and SAS doesn't require a passport check within Schengen. My request for compensation for actual cost was declined and I was referred to travel insurance. Are insurance companies supposed to make up for SAS' incompetency? No wonder SAS is winning the race to the bottom!

hmmm I am a bit torn on the review and number of starts to give. SAS prides itself on being the timeliest airline in Europe and granted I had 5 flights with them in one week and none of them where delayed. But then I also didn't fly into major hubs, so not the easiest to judge. The planes themselves are fine, but because of the quick turn around time, sometimes not the cleanest. One plane stated to have Wifi, but sadly I didn't manage to get it working in my phone. The SAS cabin staff is definitely more of the older generation, but friendly and attentive. The drink options are pretty sparse though coffee, tea, apple juice, and water, but i.e. no tomato juice. The domestic terminal at Stockholm is also not the nicest and pretty small, so don't go there with too much time to spare. All in all I think SAS is an ok airline that gets you where you want to go, but is nothing fancy. The one thing i really did like though is that you not only get a free luggage to check, but that that luggage is allowed to weigh 23kg like in the old days :)

I had an economy reservation on a flight to Norway last spring. I had to cancel and when I called I was told I could not get a refund but I had up to one year to use it towards another reservation. Ok, I call to make a reservation and I am told that I have to make a reservation at a higher class to use the credit. It costs more than $2000 more than another economy ticket, plus a $300 booking fee. To use the 'credit' I would have to pay hundreds of dollars more than if I just got online and purchased a new ticket. IF it had said this on my ticket OR IF the agent had said that was the case when I cancelled then I would not have been so disappointed now. One agent sent me an email with the text below highlighted. It is under "Upgrades". Since I only want another economy ticket this is not the clearest way to explain the situation. ---UPGRADES---- UPON PAYMENT OF USD 300.00 CHANGE FEE FULL VALUE MAY BE APPLIED TOWARD PURCHASE OF NEW TICKET PRICED AT HIGHER CURRENT FARES LEVELS FOR A HIGHER BOOKING CLASS- CHANGE FEE/DIFFERENCE IN FARE/TAX TO BE COLLECTED AT TIME OF EXCHANGE. ---FOR BSP MARKETS ONLY--- CHANGE FEE/DIFFERENCE IN FARE MUST BE COLLECTED AS A DU TAX WHICH MUST REMAIN NON REFUNDABLE.

I just arrived in Lisbon on a SAS flight from Stockholm. I was supposed to fly business class but I noticed on my boarding pass it said "plus" rather than business. I booked it through United which is a partner airline and United designated my ticket as a business class ticket. I could not discern any difference in the size of the seats. No more arm room then economy. There may have been some additional leg room but if so I wasn't impressed. My knees were only a couple of inches from the seat in front of me however I am 6 foot. I got a little box lunch and free alcohol although it was very limited-no rum for example. Also, for such a long flight I was surprised that there was no Entertainment. No screens or monitors to watch films, etc. I am used to business class being less than spectacular on domestic flights in the US but I was shocked that it was almost unrecognizable on an international flight in Europe. The crew was Friendly and overall it was a good flight but I expected much more for business class.

Just returned from a round trip on SAS business class. They are trying! All the staff was extremely helpful and attentive. Food was ok. Bed was a little stiff. Biggest problem was my checked bag was one of the last to come down to the carousel, making me late for my meeting. That seems like a simple thing they should do better on. I'd stick to the major carriers w/ more trusted business class.

My flight experiences with SAS to Tokyo, Copenhagen and Zurich were OK. Seat comfort wasn't satisfying because of limited seat pitch! Well! Not so comfortable for legs! Flight attendants were friendly and food was just OK. For more information about airlines seat pitch, width and seating details please visit http://www.seatguru.com

US Citizens Beware... Just got back from my trip to Norway and the airline "lost" my bag. When I checked my baggage at the Oslo airport, the lady at the counter sent one of my bags down the conveyor belt without a tag and then looked at me when she had a tag left in her hand to place on a bag. Her manager came over and after explaining the entire situation, the manager assures me she was going downstairs to assign the tag to the bag. Both women made light of the situation, had a good chuckle and reassured me my bag would be fine. Sure enough, I land in New Jersey but my bag didn't make it over. I explained the situation to the SAS representative in the baggage claim area in New Jersey but she didn't call Oslo or attempt to do anything to resolve the situation. I called every number I could find to reach SAS airlines but nobody answers the phone (i.e. Newark Airport, Oslo, SAS Corporate, etc.). Believe me when I tell you I tried them all because I even had American Express looking for my luggage and SAS won't even answer the numbers AMEX is providing me with). Bottom line is that the customer service is awful - literally the worst customer service I have ever experienced anywhere. I will never fly this airline again and would never recommend it to anyone.

SAS pilot flight SK944 from ORD to CPH Wednesday, January 14, 2015 Old pilot refused me as a passenger at a personal level. Agent started crying and yelling at me because I was upset. The pilot did not want to take the responsibility to fly me across the Atlantic. I should go back to Los Angeles even without money and phone (battery empty) and see a physician there -- I looked ill to him. A doctor was not called, my checked in luggage was returned to me and the "ill person" had to push it around Chicago Airport for 24 hours. NEVER TRAVEL VIKING. Scandinavian is the worst airline of all-- no refund, no endorsing to some other Airline and no new ticket for the next flight. This pilot should wear a helmet with horns and metal bras. In a nutshell a Prof. Doctor with a clean bill of health (I had never travelled on SAS before) was treated like a criminal. Horrible.